Contact Center Representative - Outbound jobs in Lafayette, LA

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Call Center Representative
  • Enterprise Call Center
  • Lafayette, LA FULL_TIME
  • Company DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace.  Our cloud-based technology ensures consistent representation of branding efforts around the world.Job DescriptionWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesManage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.QualificationsProven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degreeLocation: Nationwide except CA, CO, CT, MA, MD, NY, OR, WA, or WIAdditional InformationPaid TrainingPaid Time OffFree TelehealthFlexible ScheduleWellness ResourcesTraining & DevelopmentAdvancement OpportunitiesAll your information will be kept confidential according to EEO guidelines.
  • 9 Days Ago

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Call Center Representative
  • Miracle-Ear
  • Lafayette, LA FULL_TIME
  • GREAT PAY POTENTIAL! AWESOME WORK ENVIRONMENT!IMMEDIATE OPENING: Miracle-Ear is looking for an experienced call center representative. Outbound calling experience is a MUST! If you have experience in ...
  • Just Posted

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Front Desk Representative
  • Louisiana Eye and Laser Center
  • Iberia, LA FULL_TIME
  • DescriptionFront Desk RepresentativeReports To:Front Office ManagerStarting Pay:$13/hourJob Summary:This position will be responsible for welcoming and greeting patients and visitors in person or on t...
  • 19 Days Ago

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Supervisor of Outbound Fulfillment (FT)
  • Southern Glazer's Wine & Spirits
  • Lafayette, LA FULL_TIME
  • Overview:The Warehouse Supervisor is responsible for providing general supervision to employees in order fulfillment, distribution center. This role will also be responsible for receiving, storing, de...
  • 20 Days Ago

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Supply Clerk - Acadian Medical Center
  • Watertown Regional Medical Center
  • Ville Platte, LA FULL_TIME
  • Mercy Regional Medical CenterDescription Ordering supplies for materials Management Qualifications High school graduate or equivalent preferredTraining or experience in Materials Management Job Materi...
  • 18 Days Ago

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Supply Clerk - Acadian Medical Center
  • Mercy Regional Medical Center
  • Ville Platte, LA PER_DIEM
  • Ordering supplies for materials Management High school graduate or equivalent preferredTraining or experience in Materials Management Equal opportunity and affirmative action employers and are looking...
  • 19 Days Ago

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0 Contact Center Representative - Outbound jobs found in Lafayette, LA area

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Patient Access Rep - OUHC Ambulatory Float Pool - Full Time
  • Ochsner Health System
  • Lafayette, LA
  • We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
  • 3/28/2024 12:00:00 AM

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Customer Service Rep - O'Neal Steel / Lafayette, LA
  • O'Neal Steel LLC
  • Lafayette, LA
  • ** Customer Service Rep - O'Neal Steel / Lafayette, LA** **Job Category****:** Sales **Requisition Number****:** CUSTO03...
  • 3/28/2024 12:00:00 AM

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Customer Service Rep - O'Neal Steel / Lafayette, LA
  • O'Neal Industries, Inc
  • Lafayette, LA
  • ** Customer Service Rep - O'Neal Steel / Lafayette, LA** **Job Category****:** Sales **Requisition Number****:** CUSTO03...
  • 3/28/2024 12:00:00 AM

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Call Center Database Coordinator
  • Amplifon
  • Lafayette, LA
  • The Scheduling and Database Coordinator plays an integral part in day to day operations by ensuring that appointments ar...
  • 3/27/2024 12:00:00 AM

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Customer Service Agent
  • Giles Automotive, Inc.
  • Lafayette, LA
  • **WE ARE GILES AUTOMOTIVE GROUP** Giles is proud to be an automotive leader in the Acadiana community. We pride ourselve...
  • 3/26/2024 12:00:00 AM

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Patient Access Rep - Full-time - MTS Youngsville
  • Ochsner Health System
  • Youngsville, LA
  • We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative I
  • American Telephone and Telegraph Company
  • Lafayette, LA
  • Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connecte...
  • 3/25/2024 12:00:00 AM

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Patient Access Rep OUHC 3p-1130p, 11p-730a, nights, weekends, including holidays
  • Ochsner Health System
  • Lafayette, LA
  • We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
  • 3/24/2024 12:00:00 AM

Lafayette is located at 30°13′N 92°2′W / 30.217°N 92.033°W / 30.217; -92.033 (30.2139, −92.0294) and has an elevation of 36 feet (11.0 m). According to the United States Census Bureau, the city has a total area of 49.2 square miles (127 km2), of which 49.1 square miles (127 km2) is land and 0.1 square miles (0.26 km2) (0.19%) is water. Lafayette is located on the West Gulf Coastal Plain. The site was part of the seabed during the earlier Quaternary Period. During this time, the Mississippi River cut a 325-foot-deep (99 m) valley between what is now Lafayette and Baton Rouge. This valley was...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$33,067 to $44,277
Lafayette, Louisiana area prices
were up 1.2% from a year ago