Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Duties and Responsibilities
Savings Bank.
Note: These are representative only and are not intended to include all possible assignments to this position or position classification.
Skills/Experience/Training
High School graduate or equivalent diploma is required.
A minimum of two years retail banking experience with a solid knowledge of bank policies and procedures preferred.
Strong telephone communication and listening skills along with sales, organizational, and public relation skills are required.
Maintain strong knowledge of all Bank products and services.
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Exhibit tact and diplomacy
A valid driver’s license is required as travel from time to time may be necessary.
A pre-employment evaluation may be required.
Good organizational skills
Working Conditions
Moderate physical effort is required with respect to dexterity, visual attention and application as needed for the continual use of the telephone and personal computers. This is normally a seated position with occasional freedom of movement.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Job Type: Full-time
Schedule:
COVID-19 considerations:
Franklin Savings Bank take all appropriate measures to protect our staff and customers from Covid 19.
Work Location: One location
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