Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under minimal direction, coordinates the efforts of other project team personnel, provides procedural guidance and assumes responsibility for achieving desired results. Is involved with project and strategy organization, cost estimating, milestone definition, and scheduling. Assists with the design lifecycle of hardware and client service technologies requiring advanced knowledge and utilization of systems and techniques. Competent to work at the highest technical and services level. Acts as project lead and first-line contact for ITS managers and supervisors, computer operations personnel and project personnel during all phases of client technologies development.
EEO/AA/Disability/Veteran
EDUCATION
Bachelor's degree in Computer Science or related disciplines preferred and technical training and work-related experience.
EXPERIENCE
5 years of IT experience. Experience successfully leading large, complex projects. This position requires excellent communication and problem-solving skills, and the capacity to organize and deliver solutions across all of the entities
LICENSURE
n/a
SPECIAL SKILLS
Proficiency in Microsoft Word and high-level expertise in Excel required. Skill and experience in adult education strongly preferred. Strong people skills and effective communication skills (verbal and written) and organizational skills required. Proven ability to work across organizations with multiple audiences and change leadership experience preferred. Expected to travel between organizations and provide off-shift training as required
PHYSICAL DEMAND
Travel to multiple YNHHS facilities is necessary. Off-hours work is expected in oversight of complex project deployment.
Clear All
0 Contact Center Representative - Outbound jobs found in New Haven, CT area