Contact Center Representative - Outbound jobs in Orange, CA

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Animal Dermatology Group Inc
  • Newport, CA FULL_TIME
  • Description

    Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 primary practice locations and numerous satellite locations nationwide. With over 80 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field. In addition to providing advanced, dermatology specialized care to patients and supporting general practice veterinarians in our geographic service areas, ADG participates in drug/product development and clinical trials. ADG also has the largest dermatology residency program approved by the American College of Veterinary Dermatology to support the training of the next generation of dermatologists.


    Animal Dermatology Group’s Corporate Office in Newport Beach, California is seeking a Customer Service/Contact Center Representative to join our newly created support team. We are looking for someone who enjoys coming to work each day with the following qualities:

    • Positive, Energetic and Upbeat personality
    • Takes initiative.
    • Commitment to the needs of the clinic and patients
    • Punctual
    • Willingness to teach others and share ideas.
    • Openness to diversity
    • Adaptability to change.
    • Accountable
    • Able to see big picture.
    • Professional and caring when dealing with patients/clients/ and maintain a professional appearance and attitude.

      

    As a veterinary Customer Service/Contact Center Representative, you will work in a freshly renovated, business casual environment and tasked with supporting the efficient operation of our remote (multi-state) veterinary practices by creating and confirming appointments via in and outbound calls, text messages emails and chat sessions. and coordinating these appointment changes with the individual clinic locations.


    In addition, this position will require participation in Outbound campaigns to reach out to new and existing clients as needed. These activities could include but not be limited to checking on prescription renewals, interrupted treatment schedules, communicating promotional events / service specials and in general support our antigen processing services programs and ADG corporate services as needed.

    Requirements

      

    Knowledge, Skills and Abilities (including but not limited to):

    • Dependable attendance is required
    • Excellent customer service skills
    • Strong phone skills and experience required (1 to 2 years)
    • Computer skill required (Word, Excel and Outlook) 
    • Knowledge of Veterinary Practice Software (Cornerstone or ezyVet a Bonus)
    • Excellent communication skills - Bilingual in Spanish a plus
    • Ability to work in a team-oriented environment
    • Organized and detail oriented, ability to take direction
    • Possess sound decision-making skills and the ability to multi-task


    Duties (including but not limited to):

    • Providing excellent Client service
    • Answering and making phone calls
    • Responding to Email, Text messages and Chats
    • Take accurate messages and book appointments
    • Maintaining computer records/data entry
    • Marketing implementation
    • Payment processing


    Education and Physical Requirements:

    • High school diploma or equivalent required
    • Must have experience working in the public (i.e. call center, restaurant, retail or service business)
    • Experience in a veterinary hospital or doctor’s office is a plus
    • Must be able to lift 40 pounds
    • The ability to walk, bend, squat, stand or reach constantly over the course of a minimum of 8-hour day


    Benefits:

    • A 5/8 work week (Monday through Friday)
    • Paid vacation and Holidays
    • Competitive wages
    • Medical, dental, vision, dependent care FSA, and short-term disability benefit options
    • Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
    • 401K with employer match
    • CE opportunities
    • Discounts on services and medications for employee pets

    *Some travel may be required.


    For more information about the Animal Dermatology Clinic, please visit our website animaldermatology.com!

  • 6 Days Ago

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Contact Center Representative-OB2
  • Dental Implants GPS - REMOTE
  • Point, CA FULL_TIME
  • We are looking for a highly motivated contact center agent who is motivated by helping people change their lives and being highly compensated for it! If you have a passion for self development, are of...
  • 4 Days Ago

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Contact Center | CTI Concepts
  • TestingXperts
  • Newport, CA FULL_TIME
  • Company DescriptionWe are directly work with Infosys.Established in 1981, Infosys is a NYSE listed global consulting and IT services company with more than 198,000 employees. From a capital of US$ 250...
  • 13 Days Ago

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Contact Center Training & Quality Manager
  • WSP USA
  • SCENIC AVE, CA OTHER
  • This Opportunity WSP is currently initiating a search for a Full-Time Contact Center Training & Quality Manager . This position will be based out of Costa Mesa, CA. The Training & Quality Manager is r...
  • 3 Days Ago

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Member Contact Center Rep 1
  • Nuvision Federal Credit Union
  • Huntington, CA PART_TIME
  • The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web...
  • 1 Month Ago

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Customer Service Call Center Outbound
  • Fletcher Jones Management West
  • Newport, CA FULL_TIME
  • Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation’s #1 family-owned and operated organization is hiring a Call Center Representative to join our...
  • 1 Month Ago

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0 Contact Center Representative - Outbound jobs found in Orange, CA area

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GTS Senior Service Associate
  • East West Bank
  • El Monte, CA
  • Introduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and...
  • 3/28/2024 12:00:00 AM

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Customer Service Agent
  • Audicon Corporation
  • Ontario, CA
  • Job Description Job Description · Handle customer inquiries and complaints · Provide information about our products and ...
  • 3/28/2024 12:00:00 AM

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Service Advisor / Service Writer
  • California National Kennedy Equip
  • Orange, CA
  • Job Description Job Description Kennedy Equipment, a family owned equipment company, located in Orange has an opening fo...
  • 3/27/2024 12:00:00 AM

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Director of Customer Relations
  • Good Tree Inc.
  • Los Angeles, CA
  • **Director of Customer Relations** * Los Angeles, CA * Full-Time * Sales * Director of Customer Relations Join our tech ...
  • 3/27/2024 12:00:00 AM

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Client Service Representative (Entry Level)
  • Knox Attorney Services
  • Santa Ana, CA
  • Company Description Knox Attorney Service has been in business for more than 40 years as a provider of litigation suppor...
  • 3/27/2024 12:00:00 AM

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Client Service Representative/ Office clerk
  • Knox Attorney Services
  • Santa Ana, CA
  • Company Description Knox Attorney Service has been in business for more than 40 years as a provider of litigation suppor...
  • 3/27/2024 12:00:00 AM

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Manager Call Center Operations (WFM/IS) - Patient Engagement Center
  • Providence Health & Services
  • Brea, CA
  • Job Description The Call Center Manager is responsible for developing and managing employees and processes while ensurin...
  • 3/24/2024 12:00:00 AM

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Call Center Representative - Bilingual Spanish
  • Planned Parenthood of Orange and San Bernardino Counties
  • Orange, CA
  • Job Description Job Description Overview PPOSBC has a full-time opportunity for a Call Center Representative in Orange, ...
  • 3/24/2024 12:00:00 AM

Orange is a city located in Orange County, California. It is approximately 3 miles (4.8 kilometers) north of the county seat, Santa Ana. Orange is unusual in this region because many of the homes in its Old Town District were built before 1920. While many other cities in the region demolished such houses in the 1960s, Orange decided to preserve them. The small city of Villa Park is surrounded by the city of Orange. The population was 139,812 as of 2014. The city has a total area of 25.2 square miles (65 km2), 24.8 square miles (64 km2) of which is land and 0.4 square miles (1.0 km2) of which i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$40,438 to $54,146
Orange, California area prices
were up 3.0% from a year ago