Contact Center Representative - Outbound jobs in Pennsylvania
Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Outbound jobs
HR Contact Center Representative
- Integrated Resources INC
-
Wayne, PA
FULL_TIME
- Company DescriptionA Few Words About UsIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.Job DescriptionResponsibilities • Inquiry Management.• Own the employee relationship as primary contact for employee/customer inquiries concerning HR-related programs, policies and tools; provide consistent and fair responses • Utilize Knowledge Base to manage all inquiries that can be resolved during phone call or that require basic investigation to provide resolution; proactively utilize all resources available • Complete necessary research to advance inquiries that are complex or have individual focus to next level of HR or identified SME • Manage all supported channels (phone, email, employee self-service portal, postal mail, fax) • Utilize case management skills to ensure timely responses and ensure achievement of internal service level agreements • Document interactions accurately and completely using tools and resources available • Support maintenance of HR information on client’s intranet and drive employee usage of self service solutions and intranet as a key resource • Collaborate with other global HR Service Advisors to identify and drive improvement of service delivery • Generate reports and communications to HR and other personnel as needed • Establish positive relationships throughout HR and with process partners • Identify and support enhancements of processes to improve effectiveness and efficiency Participates in various HR projects and initiatives while working collaboratively with other team members (15%) • Support projects as assigned • Ensure completion of activities on time • Escalate issues/concerns pro-actively Education and Experience Requirements • Bachelor degree is required • Minimum of 2 years related work experience in an HR or customer service role; previous experience working within an HR function is strongly preferred• Bi-lingual experience preferred; in addition to English, demonstrated ability to speak and write at least one of the following languages: Spanish, German and/or French. • Experience working in a matrix organization. • Strong technology skills. Ability to quickly learn and work in a cloud-based solution. • Ability to work in HRIS systems; SAP or Workday experience is a plus, but not required. • Demonstrated ability to use Microsoft Office products is required (Word, Excel, Outlook, PowerPoint, SharePoint, etc.). • Ability to use Salesforce.com cloud solution is a plus, but not required. Key Skills, Abilities, and Competencies • Ability to work in a fast-paced environment with constant deadlines and time constraints; open to an environment where things change constantly • Demonstrated strong interpersonal, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees/customers; position continually requires demonstrated poise, tact and diplomacy • Analytical, strong focus on high quality output• Flexible, able to prioritize activities and multi-task in order to meet goals and deadlines • Ability to handle confidential information and issues effectively and without breach of confidentiality • Works well under very general supervision • Able to work independently, but collaborate as part of a global team • Able to interact with all levels of employeesComplexity and Problem Solving • Decision making within defined process. Additional InformationFor more information contact me at 732-429-1647
- 1 Month Ago
Outbound Call Center Representative
- Advantmed
-
Remote, PA
TEMPORARY
- Job Title: Call Center RepresentativeLocation: Remote (United States)Eligibility: Applicants must be eligible to work and perform their job responsibilities within the United States.Availability: Imme...
- 27 Days Ago
Outbound Call Center Representative
- HRE Group
-
Philadelphia, PA
FULL_TIME
- ```Responsibilities```- Conduct outbound calls to potential customers using provided scripts.- Utilize Salesforce or similar CRM software to track and update customer information.- Engage in warm call...
- 2 Months Ago
Contact Center Representative (Fulltime, in-office)
- MetaSource
-
Bristol, PA
FULL_TIME
- DescriptionThe Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provid...
- 3 Days Ago
Customer Service Representative - Contact Center Professional
- Focal Point Remodeling
-
Harrisburg, PA
FULL_TIME
- Focal Point Remodeling in Harrisburg, PA is looking to hire a CSR - Contact Center Professionals. Do you like talking to people? Are you comfortable on the phone? Would you like to work for an establi...
- 1 Month Ago
Contact Center Associate / Customer Service Representative
- Angeion Group LLC
-
Philadelphia, PA
FULL_TIME
- Angeion Group is a Class Action Settlement Administrator that provides fiduciary and administrative services on behalf of the Courts and litigants in class action lawsuits. This includes notifying cla...
- 29 Days Ago
Contact Center Representative - Outbound jobs at Popular Companies
About Pennsylvania
Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east.
Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$36,291 to $48,594