Contact Center Representative - Outbound jobs in Pueblo, CO

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative in our Business Development Center. As a Call Center Representative, you will be responsible for providing exceptional customer service and support through inbound and outbound calls. This is an excellent opportunity for individuals who are passionate about delivering excellent customer experiences and have strong communication skills. Automotive experience is not necessary. We are willing to train the right person.

Responsibilities:
- Handle inbound and outbound service and parts phone calls in a professional and courteous manner (roughly 100 outbound calls per day)
- Provide prompt and accurate information to customers regarding vehicle services and other questions that may arise
- Assist customers with scheduling service appointments and ordering recalls
- Utilize data entry skills to accurately update customer information in the system
- Direct inbound phone calls to appropriate department

****Responsible for covering overflow internet and phone sales leads during closing shift (Typically 2-4 hours a week - Must obtain a sales license - study materials provided) ****

****Must be good with being on the phone most of the day****

****Must be willing to contribute to the overall success of the dealership****

Skills:
- Excellent customer service skills with the ability to handle various customer interactions
- Strong verbal and written communication skills
- Ability to work as a team and independently
- Ability to analyze customer needs and provide appropriate solutions
- Ability to communicate effectively over the phone in a clear and professional manner
- Ability to learn a multi-line phone system

Schedule:

-Monday through Friday with a rotating Saturday schedule 9am-5pm

-Must be willing to work from 11am-7pm one day per week (more if covering vacation time for another person or if you prefer that shift)

- Will rotate working Saturdays from 9am-5pm (day off during the week if you work Saturday)

- 40 hours per week

If you are a motivated individual who thrives in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Call Center Representative at Pueblo Toyota.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Ability to Relocate:

• Pueblo, CO 81008: Relocate before starting work (Required)

Work Location: In person