Contact Center Representative - Outbound jobs in Racine, WI

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Manager, Member Contact Center (On-Site)
  • Great Lakes Credit Union
  • North Chicago, IL FULL_TIME
  • Description

    Great Lakes Credit Union is Hiring GREAT people for our GREAT team!


    Do you enjoy being an integral part of a service-driven team, supporting those that support the customer? 


    WE WANT YOU ON OUR TEAM!


    The Manager, Member Contact Center's primary purpose is to assist Great Lakes Credit Union to live out our Vision, “To be the member’s trusted financial partner “. Ensuring that outstanding service is delivered to both internal and external members, in alignment with our Service Promise.

    The Manager, Member Contact Center's is primarily responsible for identifying opportunities for digital banking solutions by providing support and oversight. The Manager, Member Contact Center requires understanding of digital banking system integrations and dependencies to help the contact center and digital teams provide member support. Demonstrates and reinforces a sense of urgency and commitment to providing escalated support to fulfil our Member Promise and our corporate goals. Also responsible for maintaining a work environment conducive to teamwork and an elevated level of performance and productivity, which includes demonstrating and encouraging positive working relationships which promotes member service. 



    As the Manager, Member Contact Center your duties will be: 


    · Act as our digital banking subject matter expert.

    · Manage a team of Digital Customer Service Representatives.

    · Assist with the implementation and updates to digital procedures. Ensures all procedures and updates follow our Knowledge Management Guidelines.

    · Act as a liaison between the contact center and e-Services management teams. Making them aware of and providing suggestions of technology changes and enhancements to improve the efficiency and effectiveness of our digital solutions.

    · Act as an Administrator for key digital banking systems and solutions to address member needs and complaints as required.

    · Develop and enhance permissions within digital banking solutions to establish clear and secure Tier 1, 2 and 3 support roles under the review of the Member Contact Center Sr Manager, e-Services management, and the Information Security Officer. 

    · Support and promote a service and sales driven culture. Support ongoing training initiatives. 

    · Work with other cross functional teams/departments and participate in project initiatives, as necessary.

    · Support the contact center department and/or e-communications team by acting as a Tier 2 or 3 level support for all digital banking related systems and processes. 

    · Exercise discretion and independent judgment in interpreting digital policies and procedures, making exceptions as required. Resolves member complaints, tactfully explaining specific digital policies and procedures. Proactively suggests improvements to the overall member digital experience.

    · Remain in compliance with all applicable federal and state laws, rules, and regulations. Adhere to all GLCU and department guidelines, policies, and procedures.

    · Performs testing in collaboration with Technology/PMO when needed

    Requirements

     

    · Proficiency in Microsoft Office especially in Excel, Word, and PowerPoint

    · 2 - 3 years’ experience with digital banking channels (online account opening, online and mobile banking, e-payment etc.) preferred

    · Strong research, analytical, planning, and organizational skills with a problem-solving attitude.

    · 1-2 years’ experience with managing and leading a team

    · Contact Center / Call Center experience preferred

    · Excellent verbal and written communication skills to keep clients continuously informed of status or problems in a timely manner to stakeholders via appropriate channels (phone, video, email, etc.).



    Location: 


    North Chicago

    2525 Green Bay Rd, North Chicago, IL 60064




    To learn more about our mission, company culture, and community impact please visit our YouTube channel and Newsroom below:


    GLCU YouTube Channel


    GLCU NEWSROOM




    We’re the total package!


    To view our GREAT Benefits please contact our HR Team


    Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

  • 11 Days Ago

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Outbound Sales Representative
  • ALL FLEET INC
  • Zion, IL FULL_TIME
  • We are seeking a highly motivated and results-driven Outbound Sales Representative to join our dynamic team. As an Outbound Sales Representative, you will be responsible for driving revenue growth by ...
  • 4 Days Ago

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Sales Representative - No Experience Req'd - Earn $875-$1,200/Week
  • TruGreen - Sales Representative
  • Gurnee, IL FULL_TIME
  • We are sorry. The job offer you are looking for is no longer available. TruGreen is Hiring Territory Sales Representatives! At TruGreen, we are committed to our customers, our teams, our values, and t...
  • 22 Days Ago

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Sales Representative - No Experience Req'd - Earn $875-$1,200/Week
  • TruGreen - Sales Representative
  • Mundelein, IL FULL_TIME
  • We are sorry. The job offer you are looking for is no longer available. TruGreen is Hiring Territory Sales Representatives! At TruGreen, we are committed to our customers, our teams, our values, and t...
  • 1 Month Ago

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Sales Representative - No Experience Req'd - Earn $875-$1,200/Week
  • TruGreen - Sales Representative
  • Crystal, IL FULL_TIME
  • TruGreen is Hiring Territory Sales Representatives! At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with TruGreen is a career full of new ...
  • 1 Month Ago

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Sales Representative - No Experience Req'd - Earn $875-$1,200/Week
  • TruGreen - Sales Representative
  • Round Lake, IL FULL_TIME
  • TruGreen is Hiring Territory Sales Representatives! At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with TruGreen is a career full of new ...
  • 1 Month Ago

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0 Contact Center Representative - Outbound jobs found in Racine, WI area

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Bilingual Patient Access Representative II
  • Kenosha Community Health Center
  • Kenosha, WI
  • Job Description Job Description KCHC/Pillar Health is hiring a Bilingual Patient Access Representative II. $2,000 hiring...
  • 3/28/2024 12:00:00 AM

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Call Center Representative - Seasonal
  • DIGGERS HOTLINE INC
  • New Berlin, WI
  • Diggers Hotline, Wisconsin's One Call Notification Center, is hiring full time (40 hours/week) and part time (less than ...
  • 3/28/2024 12:00:00 AM

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Customer Support Center Representative
  • WaterStone Bank
  • Oak Creek, WI
  • ** Customer Support Center Representative** **Job Category****:** Customer Service **Requisition Number****:** CALLC0013...
  • 3/28/2024 12:00:00 AM

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Bilingual Patient Access Representative I
  • Kenosha Community Health Center
  • Kenosha, WI
  • Job Description Job Description KCHC/Pillar Health is hiring multiple Bilingual Patient Access Representatives. $2,000 h...
  • 3/28/2024 12:00:00 AM

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Parts Service Advisor
  • WFA Staffing Group
  • Milwaukee, WI
  • Job Description Job Description Calling all Ex-Mechanics!! Diesel experience a plus!! Seeking a Service Advisor/Counter ...
  • 3/26/2024 12:00:00 AM

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Customer Service Team Lead Customer Service Kenosha, Wisconsin From $25 to $33 per hour
  • Uline
  • Kenosha, WI
  • **Customer Service Team Lead** **Customer Service Team Lead** Job ID: R2100023 Location: Kenosha, Wisconsin **Customer S...
  • 3/25/2024 12:00:00 AM

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Customer Service Leadership Trainee Customer Service Kenosha, Wisconsin From $23 to $28 per hour
  • Uline
  • Kenosha, WI
  • **Customer Service Leadership Trainee** **Customer Service Leadership Trainee** Job ID: R2101326 Location: Kenosha, Wisc...
  • 3/24/2024 12:00:00 AM

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Call Center Client Services Associate
  • Halpin Staffing Services
  • Kenosha, WI
  • Job Description Job Description Client Services Associates 44488 8am-5pm weekdays The Client Services Associate is respo...
  • 3/24/2024 12:00:00 AM

Racine (/rəˈsiːn/ rə-SEEN) is a city in and the county seat of Racine County, Wisconsin, United States. It is located on the shore of Lake Michigan at the mouth of the Root River. Racine is located 22 miles south of Milwaukee. As of the 2010 U.S. census, the city had a population of 78,860, making it the fifth-largest city in Wisconsin. Its median home price of $103,625 makes it one of the most affordable cities in Wisconsin to buy a home. In January 2017, it was rated "the most affordable place to live in the world" by the Demographia International Housing Affordability survey. Racine is th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$35,629 to $47,707
Racine, Wisconsin area prices
were up 1.8% from a year ago