Contact Center Representative - Outbound jobs in Schenectady, NY

*Remote Position- Must be able to commute to Schenectady, NY and/or surrounding counties if needed*

Voted Times Union Top Workplaces 2018, 2019, 2020, 2021, 2022, & 2023!

Job Description: AAA Northway is seeking a full-time call center representative to join our team. This is a work-from-home position that involves taking phone calls from AAA members and assisting them with their needs. The ideal candidate will have excellent customer service skills, be comfortable working with phone systems and software, and have the ability to work independently.

Responsibilities include, but not limited to, the following:

1. Provides telephone service to members regarding a variety of services to include emergency road service, auto travel, membership, TripTik® orders, DIP schedules, travel store items, and other related requests.

2. Gathers appropriate information to determine type of service required and other standard information to provide service; requires use of various software to respond appropriately.

3. Verifies memberships in computer.

4. Maintains a high level of knowledge regarding products and services to provide Ultimate Customer Satisfaction.

5. Sells and renews memberships, explaining member benefits in detail.

6. Suggests and cross-sells other related items such as cell phones, financial products, traveler’s checks, international driver’s permits, passport photos, attraction tickets, and travel store merchandise through referral to local office or 800# for assistance.

7. Inventories, stocks, assembles, collates, copies and maintains products and materials.

8. Deals with emergency situations in a professional manner, ensuring that the member is safe and taking any necessary precautions (examples: expediting service; contacting police; calming member; etc.).

9. Assists members with travel questions and/or refers questions to Travel Agency when appropriate.

10. Performs other duties as assigned.

Qualifications necessary for successfully performing this position include:

• Possess high school diploma or equivalent
• One year experience in either customer service or a call center environment.
• Possess excellent telephone, customer service and interpersonal skills.
• Requires ability to work on phones and computer for length of work shift.
• Possess excellent communications skills and ability to work with people who are in stressful situations.
• Be proficient in computer/keyboard skills and possess the ability to learn and use software.
• Have general working knowledge of geography and ability to read maps as well as possessing good judgment and quick decision-making skills.
• Able to work in a fast-paced environment, quickly adapting to change.
• Available to work assigned hours and overtime when necessary; may require evenings, weekends and/or holiday assignments.
• Must have a reliable internet connection and a quiet workspace to work from home.

This is a full-time position that offers competitive pay and the opportunity to work from the comfort of your own home. If you are a self-motivated individual with a passion for customer service and are looking for a flexible job, we encourage you to apply today!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Call Center: 1 year (Preferred)

Location:

• Schenectady, NY (Required)

Work Location: Remote