Contact Center Representative - Outbound jobs in Seattle, WA

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

S
Contact Center Representative
  • Seattle Credit Union
  • Seattle, WA FULL_TIME
  • Job Title: BILINGUAL CONTACT CENTER REPRESENTATIVE
    Functional Area: Operations
    Department: Contact Center
    Reports to: Contact Center Supervisor
    Employee Type: Regular, FT FLSA
    Status: Non-exempt

    Seattle Credit Union is proud to be an Equal Opportunity Employer/Affirmative Action employer. All qualified applicants, including racial & ethnic minorities, women, veterans, and individuals with disabilities are encouraged to apply.
    This position is fully remote, and you will be provided with all required equipment or your role.
    Role at Seattle Credit Union
    Seattle Credit Union’s vision is to be Seattle’s Partner in Growth and Prosperity by providing financial advice, products, services, and education. In Consumer Lending, this means identifying tailored lending solutions that creatively meet our members’ individual needs, so they can meet both their short- and long-term financial goals. We are seeking team members who are excited to make a difference in people’s lives, are excited to give back to the communities they serve, are thoughtful about overall user experience, are creative problem solvers, are looking to solve the problems of the future, and are committed to growth and learning to best serve the diverse internal and external populations of employees and members.

    The Bilingual Contact Center Representative provides effective and efficient service to membership in all operations over the telephone while following the Credit Union policies, procedures, and guidelines.

    Essential Job Functions

    • Responsible for answering incoming calls promptly and in a friendly and courteous manner.
    • Leading with technology-based solutions and education to promote self-service.
    • Processes member transactions with accuracy and efficiency.
    • Provides information and applicable forms concerning products and services.
    • Interviews members to analyze and determine members’ needs.
    • Adheres to credit union’s procedures regarding verification while processing member requests.
    • Balances Teller ID at end of each business day.
    • Supports, promotes and cross-sells Credit Union products and services.
    • Functions as a troubleshooter to resolve issues.
    • Maintains required records.
    • Assist members with requests and trouble shoots issues concerning the website.
    • Monitor and respond to digital communication in a professional manner such as e-mail correspondence, fax, text, online banking messages, and chat communications.
    • Support the Seattle Credit Union vision and brand and represent it with every member interaction.
    • The ability to support members utilizing Seattle Credit Union services, including Online Banking, Mobile Apps, bill pay and ATM’s.
    • Provides branch support regarding online banking.
    • Maintains a product referral rate in accordance with department goals.
    • Maintains a Quality Loop satisfaction rating in accordance with credit union goals by providing high quality service based on our service standard.
    • Demonstrate effective service interactions using the Service Interaction and Handling Objectives Model.
    • Maintains knowledge of Seattle Credit Union’s Bank Secrecy Act policy, procedures, and practices to meet compliance requirements.
    • Communicate effectively, both verbally and written, in English and a second language.
    • Other duties may be assigned.
    Working Conditions

    • The role is fully remote. You may be required to attend off-hour and off-site meetings throughout the year. You will be notified in advance to plan for travel.
    • Indirect exposure to robbery.
    • Extended periods of time on the telephone and computer required.
    • May be required to work alternating Saturdays.
    • Will be subject to call monitoring (either silent or side-by-side).
    • Physical effort may be required to lift equipment mailed to representative that may weigh up to 50 lbs.
    • A private and secure home workspace is required.
    • A strong and secure internet connection is required.
    Qualifications
    Knowledge
    • Education or job knowledge equivalent to high school education.
    Preferred Knowledge
    • Comprehensive knowledge of state and federal regulations such as Reg. B, Reg. E, Reg. D, Reg. CC, Reg Z, and the Bank Secrecy Act.
    Skills
    • Accurate 10-key skills.
    • Accurate keyboarding/typing skills.
    • Excellent telephone skills.
    • Good communication skills.
    • Strong people and customer service skills.
    Abilities
    • Ability to connect with others with tact, discretion, and courtesy within and outside the organization.
    • Ability to perform basic math calculations.
    • Ability to operate various office equipment including computer terminals.
    • Ability to handle stress in a high volume and fast-paced environment.
    • Must maintain very satisfactory attendance.
    • Professional appearance and demeanor.
    • Ability to multi-task and handle many tasks at a given time.
    Preferred Experience
    • Minimum of one year’s experience in a credit union or other financial institution preferred.
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • 20 Days Ago

N
Patient Contact Center Representative
  • Neighborcare Health
  • Seattle, WA FULL_TIME
  • This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent cus...
  • 13 Days Ago

N
Patient Contact Center Representative - Dental
  • Neighborcare Health
  • Seattle, WA FULL_TIME
  • This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent cus...
  • 1 Month Ago

H
Contact Center Representative, Consolidated Deposit Operations (Hybrid - Federal
  • HomeStreet Bank
  • Seattle, WA FULL_TIME
  • Salary Range:$20.14 - $28.17(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)Posting Date:February 27, 2024This ...
  • Just Posted

H
Contact Center Representative, Consolidated Deposit Operations (Federal Way, WA)
  • HomeStreet Bank
  • Seattle, WA FULL_TIME
  • Salary Range:$20.14 - $28.17(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)Posting Date:March 15, 2024This job...
  • 11 Days Ago

N
Patient Contact Center Representative II - Lead Pacific Tower
  • Neighborcare Health
  • Seattle, WA FULL_TIME
  • Purpose The Patient Contact Center Representative (CCR) II Lead provides excellent customer service and patient engagement to low-income and underserved populations in a virtual call center setting. T...
  • 16 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Representative - Outbound jobs found in Seattle, WA area

V
***Client Service Advisor | Remote in Utah***
  • Vaco
  • Seattle, WA
  • Job Title: Client Service Advisor Location: Remote in Utah Duration: 12-months Contract (Possible extension/conversion) ...
  • 3/28/2024 12:00:00 AM

T
Customer Service Representative - Rogge
  • The Judge Group
  • Seattle, WA
  • Overview Charlie's Produce - Who We AreCharlie's Produce is a privately owned wholesale produce company. We are the larg...
  • 3/28/2024 12:00:00 AM

E
Customer Service Representative
  • Express Employment Professionals
  • Renton, WA
  • Job Description Job Description Customer Service Representative - Call Center (on-site, not a remote role) Location: Ren...
  • 3/27/2024 12:00:00 AM

A
Customer Service Representative
  • Accretive Technology Group
  • Seattle, WA
  • *We are hiring for Day, Swing, and Overnight shifts* About The Role: Accretive Technology Group is a mature, yet fast-pa...
  • 3/27/2024 12:00:00 AM

E
Deposit Relationship Manager
  • East West Bank
  • Seattle, WA
  • Initiate and develop new deposit and commercial lending relationships and close sales of deposit services and loans in C...
  • 3/25/2024 12:00:00 AM

G
Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Seattle, WA
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

N
Medical Assistant, Float Per-diem ** 2 Open Positions **
  • Neighborcare Health
  • Seattle, WA
  • ** This position is eligible for a Float Premium of $1.25! ** Purpose The Medical Assistant (MA) Float will provide cove...
  • 3/24/2024 12:00:00 AM

F
Patient Services Representative
  • Fred Hutchinson Cancer Research Center
  • Seattle, WA
  • Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreak...
  • 3/24/2024 12:00:00 AM

Seattle (/siˈætəl/ (listen) see-AT-əl) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With an estimated 730,000 residents as of 2018[update], Seattle is the largest city in both the state of Washington and the Pacific Northwest region of North America. According to U.S. Census data released in 2018, the Seattle metropolitan area’s population stands at 3.87 million, and ranks as the 15th largest in the United States. In July 2013, it was the fastest-growing major city in the United States and remained in the Top 5 in May 2015 with an annual...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$40,017 to $53,583
Seattle, Washington area prices
were up 2.8% from a year ago