Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
CNY Fertility is seeking a full time Patient Correspondence Representative to join our growing Patient Accounting Department. Candidates will have the option of working in office or remote.
Reports to: Patient Accounting Correspondence Supervisor
FLSA Status: Non-exempt
Summary: Our Patient Account Representative is to handle all calls that flow through the Patient Accounting Call Queue related to Finance Billing in a timely manner with the highest level of customer service. The ideal candidate will be highly skilled in multitasking, customer service and problem solving. This role will require the representative act as a liaison between insurance companies and our clients, it is important that all calls and inquiries are handled in a professional and constructive manner.
Job Duties Responsibilities:
1. Collect payments from patients
2. Monitor monthly payment plans
3. Triage questions or issues related to appropriate teams (Clinical, Financial or Billing)
4. Assist patients with terms and conditions for financial contracts
5. Negotiate payments for any overdue balances
6. Provide payment plan options for patients
7. Explain insurance benefit questions to patients
8. Must be able to issue financial agreements for client’s 1st cycle or any cycle they are paying in full for.
9. Must be able to explain our self-pay packages.
10. Ability to answer questions related to bills received from CNY or an outside lab.
11. Process payments for existing balances and deposits for new cycles.
12. Answer emails and web messages from clients, in a timely manner.
High school graduate or equivalent
Previous healthcare or health insurance experience preferred
Comprehensive benefits package:
**Compensation is based on locality
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