Contact Center Representative - Outbound jobs in Worcester, MA

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Crisis Contact Center Clinician
  • Community Healthlink
  • Worcester, MA OTHER
  • Overview

    Come join a friendly and inclusive team that provides quality care! Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds. Community Healthlink (CHL) is looking for full-time (37.5 hrs/wk) Access Clinician in Northern Worcester County.

     

    The Certified Community Behavioral Health Center initiative within Community Healthlink is an agency-wide initiative to increase access to the full range of community behavioral health services and to improve the behavioral health and quality of life of the population of focus in Worcester and Leominster, MA through the certification of CHL as a CCBHC and the expansion of our community behavioral health clinic services that align with both CCBHC certification and the needs of our community.

     

    The Access Clinician for the Call Center will support the newly designed Call Center as part of CHL’s new initiative as a CBHC to increase client access to services. The Call Center Clinician will work closely with the Call Center Specialists to support the clinical needs of clients entering the agency for the first time as well as those in crisis seeking support. Acting as the clinical bridge between the Call Center and the YMCI and AMCI teams will be an essential part of the Call Center Clinician’s role. Clinical coordination with outside agencies will also be an important piece of the Call Center Clinician’s function. The Call Center Clinician will be considered a part of the Call Center as a whole, spanning both locations. 

    Responsibilities

     

    • Complete initial comprehensive assessment of clients who have identified a need for behavioral health services. Assessment requires clinical interview and contact with collateral providers/natural supports/ family members when possible and appropriate and consent is provided.
    • Complete diagnostic formulation and treatment recommendations.
    • Engage client in safety/crisis planning.
    • Provide crisis intervention and de-escalation when indicated.
    • Assess eligibility for services, medical necessity, and treatment preferences
    • Complete treatment plans including client’s strengths, preferences, and behaviorally based goals and objectives as required by program standards.
    • Complete referrals to indicated services and coordinate care on behalf of client, as required by program standards.
    • Document service delivery activities according to program standards
    • Complete consents, releases of information, and other required documentation in compliance with program standards.
    • Complete additional outcome tools, assessments and measures as required by program.
    • Complete reassessments, treatment plan updates, readminister measures, and other documentation at assigned intervals.
    • Attend and participate in multi-disciplinary team meetings and case discussions.
    • Apply culturally competent practices, including gender specific interventions.
    • Participate in required clinical and administrative supervision.
    • Recognize and seek consultation as needed.
    • Complete continuing education activities as directed by licensing body and program requirements.
    • Participate in Quality Improvement Initiatives.
    • Follow all policies and procedures of the agency.
    • Work assigned hours, which may include weekends and evening hours.
    • Perform other related job duties as assigned.

    Standard Staffing Level Responsibilities

    • Complies with established division and program policies, procedures, and objectives.
    • Attends variety of meetings, conferences, and trainings as required or directed.
    • Demonstrates use of quality improvement in daily operations.
    • Complies with all health and safety regulations and requirements.
    • Maintains regular, reliable, and predictable attendance.
    • Maintains confidentiality.
    • Respects diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.

    Qualifications

    • C12-Access Clinician III: Master's degree in a clinical course of study in behavioral health (social work, psychology, marriage and family therapy, counseling or related field) that meet the academic requirements for independent licensure in psychology, social work, marriage and family therapy, or mental health counseling in the Commonwealth of Massachusetts. Requires licensure as LMHC, LCSW, LMFT, or is actively working towards licensure in the Commonwealth of Massachusetts.
    • C16-Access Clinician IV: Master's degree in a clinical course of study (social work, psychology, counseling or related field) and LICSW licensure or licensed Psychologist.
    • Minimum two (2) years' experience working in a clinical environment.
    • Excellent oral communication and computer skills.
    • Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through.

    • Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency.

    • Has a current valid US-issued driver's license and a registered, inspected, and insured automobile for work related purposes.

    • All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click here.  

    Community Healthlink is an Affirmative Action/ Equal Opportunity Employer.  We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law.  Hiring, transferring and promotion practices are performed without regard to the above listed items.

    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).  These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability.  These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

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Outbound Inside Sales Representative
  • Renewal by Andersen | Esler Companies
  • Worcester, MA FULL_TIME
  • Telefluent Communications| Renewal by Andersen is looking for an Outbound Inside Sales Representative. This job is focused on reaching out to prospective customers that visited us and registered to wi...
  • 13 Days Ago

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Outbound Call Center Rep - No Nights or Weekends - $19.50/hr!
  • Fallon Health
  • Worcester, MA OTHER
  • Overview About Fallon Health:Fallon Health is a mission-driven not-for-profit health care services organization based in Worcester, Massachusetts. For 45 years we have been improving health and inspir...
  • 24 Days Ago

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Part-time Outbound Call Center Rep - 20 hrs/week - $19.50/hr
  • Fallon Health
  • Worcester, MA PART_TIME
  • Overview About us: Fallon Health is a company that cares. We prioritize our members—always—making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, Fallon Heal...
  • 22 Days Ago

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Call Center Representative FT - Bilingual
  • Edward M. Kennedy Community Health Center, Inc.
  • Worcester, MA FULL_TIME
  • Are you looking for a meaningful career making a difference in our local communities? Are you passionate about health equity? Do you enjoy helping people?Edward M. Kennedy Community Health Center is o...
  • 24 Days Ago

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Bi Lingual Call Center Representative - Patient Services
  • Family Health Center
  • Worcester, MA FULL_TIME
  • The Call Center Representative will assists patients by following and utilizing high quality customer service, policies, procedures, and protocols in every patient interaction at every inbound call. C...
  • 18 Days Ago

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0 Contact Center Representative - Outbound jobs found in Worcester, MA area

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Call Center Professional
  • Automated Health Systems
  • Marlborough, MA
  • Job Description Job Description Automated Health Systems has full time and part time positions available in Marlborough,...
  • 3/29/2024 12:00:00 AM

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Regional Safety Specialist - GOS
  • Grid One Solutions, LLC
  • Worcester, MA
  • Regional Safety Specialist The Safety Specialist partners with the Grid One Project Teams to facilitate knowledge transf...
  • 3/28/2024 12:00:00 AM

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Service Center Manager l (WOR)
  • Xpress Global Systems, LLC
  • Clinton, MA
  • Overview: At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. We are look...
  • 3/28/2024 12:00:00 AM

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Operational Support Services Rep
  • MAPFRE Insurance
  • Webster, MA
  • Operational Support Services Rep Apply now **Date:** Mar 1, 2024 **Location:** Webster, MA, US **Company:** MAPFRE **We ...
  • 3/27/2024 12:00:00 AM

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Program Manager - Call Center Patient Support Services - Remote
  • IQVIA, Inc.
  • Northborough, MA
  • **The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirement...
  • 3/26/2024 12:00:00 AM

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Regional Safety Specialist - GOS
  • Grid One Solutions, LLC
  • Providence, RI
  • Regional Safety Specialist The Safety Specialist partners with the Grid One Project Teams to facilitate knowledge transf...
  • 3/26/2024 12:00:00 AM

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Director of Telecommunications
  • CATALDO AMBULANCE
  • Malden, MA
  • Job Description Job Description Title: Director of Communications Status: Full Time Department: Communications FLSA Clas...
  • 3/26/2024 12:00:00 AM

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Customer Service Associate, Topo (Remote)
  • Designer Brands
  • Framingham, MA
  • Brand: Camuto Group Req #: 144201 Location Name: Topo Athletic Department: Topo General Summary: This position is part o...
  • 3/26/2024 12:00:00 AM

Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston. Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island. The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$38,273 to $51,247
Worcester, Massachusetts area prices
were up 1.6% from a year ago