Contact Center Sales Coach jobs in Kingsport, TN

Job description

S3 Resupply LLC is looking for ambitious, highly motivated individuals who want to be a part of a fast-paced, rapidly growing company as Call Center Representatives (Sleep Coach)! Applicants must be customer-focused, have the ability to multi-task, and possess exceptional time management and phone skills. This position requires candidates that live within a 25 mile radius of our Columbia, TN location to report to the office to pick up provided equipment before being able to work from home. If the candidate does not live within 25 miles of our Columbia, TN location, the equipment will be shipped. Please see the "Work From Home Benefit" section below for more information.

WORK FROM HOME BENEFIT

Work from home status is available after candidates (within a 25 mile radius of our Columbia, TN location) attend an equipment pick up session at their assigned office.

• Candidates MUST reside in one of the following states for further consideration: Georgia, Alabama or Tennessee.
• Candidates within a 25 mile radius of our Columbia, TN location are required to commute to the office location, in Columbia, TN, the Friday before their start date to pick up company provided equipment and finalize onboarding. Equipment pick up sessions are only 15-20 minutes in length.
• If the candidate lives outside the 25 mile radius, equipment will be shipped.

We currently ONLY have Full-Time positions available.

PAY

• Sleep Coaches (Call Center Representatives) are hired in at the set rate of $13.00 per hour
• Sleep Coaches can earn monthly bonuses dependent on specific sales and attendance qualifications
• Sleep Coaches can grow up to $16.00 per hour based on yearly performance evaluations.
• Applicants can only apply once every 6 months for hiring consideration. Rehires must wait 6 months after separation to be considered for hire

HOURS OF OPERATION

• S3 is open from 7:00 AM-9:00 PM CST
• A variety of shifts are available for 4 and 5 day work weeks
• Shift availability will be discussed in the interview process
• MUST be able to work Full-Time hours (40 Hours per week)

BENEFITS OF WORKING AT S3

• Sleep Coaches can become eligible for S3’s 4 Day Work Week Program (CWW)
• Eligible Sleep Coaches work 4 days per week totaling 40 hours per week
• Qualifying for CWW gives you a day off between Tuesday-Thursday in addition to weekends off!
• Work-Life Balance with weekends off
• All equipment needed to complete job duties in the work from home environment is provided
• Eligible Sleep Coaches can Work from the comfort of their homes!

4 DAY WORKWEEK BENEFIT
New Hire Qualifications for S3’s 4 Day Work Week Program (CWW) are based on the following:

• Coach has attained perfect attendance while in S3’s training program
• Coach has been released from S3’s order review process
• Coach has been approved to work independently
• Coach has met certain performance qualifications as determined by S3
• CWW is temporary and must be recertified each quarter for Sleep Coach eligibility

DUTIES OF THIS POSITION INCLUDE

• Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care.
• Contacts all assigned patients (between 3,500 and 5,000) quarterly for repeat PAP supplies. We need to generate at least a 50% quarterly reorder rate from these patients.
• Responsible to follow up with the patient as listed above to ensure that they are doing well with the mask that was provided for them and sell them an order of replacement pillows, cushions or seals and filters. Our goal is to have over 80% of our orders to include a mask and 75% with seals.
• Responsible for making sure all information we have on patient file is accurate and a relationship is being built with the patient and or caregivers.
• Responsible to maintain the best strategy of getting in touch with patients quarterly to see if they are using PAP device and in need of replacement supplies and maintain the follow-up and eligibility in S3 program.
• Responsible to verify that there are no changes in insurance with each order.
• Communicate with S3 Manager on patient clinical needs outside of your expertise.
• Understands the company processes for each company assigned on the platform per team.
• Maintains good communication with all co-workers.
• Ability to research patients accounts properly to create and send out new orders as needed
• Maintains knowledge on frontline masks and works to keep patients in the frontline masks when requested by the company.
• Maintain a high level of phone etiquette within your patient outreaches.
• Be able to work through the S3 software efficiently and in a timely manner.
• Work all voicemails timely and return those calls within 2 hours of receiving a voicemail.
• All other duties as assigned.

Employees start at $13/hour and are able to grow up to $16.00/hour.

S3 Resupply LLC offers a full array of benefits including paid holidays, PTO, group health insurance, retirement plan for qualifying full-time employees.

S3 Resupply LLC is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $13.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote