Contact Center Sales Coach jobs in Knoxville, TN

Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Agile Coach
  • Contact Government Services, LLC
  • Knoxville, TN FULL_TIME
  • Agile Coach

    Employment Type: Full-Time, Experienced

    Department: Project Management 


     CGS is seeking an experienced, enthusiastic team member to act as an Agile Coach within our team supporting a large federal agency. The agency is committed to an operating model based on Agile, Product-focus, and DevSecOps in pursuit of increasing efficiency, efficacy, and overall success of various IT verticals and missions.  The ideal candidate should embody an Agile mindset and be passionate about empowering an Agile culture through experience coaching, guiding, and supporting executives, managers, product owners, Scrum Masters, and others. 


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    -        Oversee the Agile transformation for multiple teams at both the team and program level to enable successful delivery of large strategic system development initiatives.

    -        Facilitate team workshops to help new teams understand Agile and Lean principles, Scrum, Kanban, individual and team roles and responsibilities.

    -        Lead in the creation, delivery, and strategy of Agile Training to government stakeholders and contractors regarding agency Agile processes, tools, and policies

    -        Help teams with sprint planning and implementation, as well as provide ongoing Agile Coaching support for new Agile teams throughout multiple iterations.

    -        Provide ad hoc coaching to teams that have implemented Agile but need assistance to refine their processes.

    -        Provide practical hands-on mentoring to Scrum Masters, Product Owners, and team members of new and existing Agile teams.

    -        Help teams set up their team boards, workflow automation, and automated reporting. Assist organizations to define, prioritize, and decompose requirements in Product and Program Backlogs

    -        Evolve and maintain the Agile Maturity Assessment model, Assess team performance and Agile maturity, and report findings.

    -        Provide feedback on processes, policies, procedures, training, and tooling changes to better support the enterprise's Agile transformation.

    -        Facilitate and coordinate cross-team planning workshops and coach other scrum masters to facilitate cross-team planning workshops.

    -        Facilitate and coordinate cross-team grooming sessions. Lead and participate in Agile communities of practices. Prepare and/or update organization-wide Agile artifacts and methodology documentation.

    -        Help iterate on and provide recommendations to advance the Agile Transformation Roadmap. 

    -        Embed an agile culture using techniques from a wide range of agile and lean methodologies and frameworks.

    -        Ensure Agile project metrics are being tracked and monitored for indications of potential problem areas and assist teams in identifying and implementing solutions to address the problems.

    -        Oversee the coaching and planning of multiple high-performing Agile development teams and large-scale programs across the enterprise.


    Qualifications:

    -        Familiar with DevSecOps tools and techniques such as modern IDE's, GitHub, containerization, everything as code, and zero-trust.

    -        Ability to demonstrate superior organizational skills with an acute attention to detail.

    -        Ability to work effectively under pressure in time-sensitive situations and prioritize multiple projects with similar deadlines.

    -        Agile coaching experience.

    -        Minimum of 5 years of practical Agile experience.

    -        Strong understanding of Agile concepts with an emphasis on SAFe including Scrum, Kanban, Product Ownership, and Agile Scaling.

    -        Experience as a hands-on organizational change agent working across multiple teams

    -        Experience with assisting leadership and team members with removing barriers and embracing transformation by assisting each organization to customize its own path, approach, and solutions to becoming Agile..

    -        Experience with launching Agile Release Trains, building a Continuous Delivery Pipeline with DevOps culture, empowering a Lean Portfolio, and clearly understanding what it takes to successfully implement SAFe in the enterprise (starting with teams’ / Program levels and scaling up to Large Solutions and Portfolio levels).

    -        Experience supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). 


    Ideally, you will also have:

    -        Master’s degree or other higher education degree in Information Technology-related field.

    -        Certifications including or equivalent to Scaled Agile Framework – SPC - ScrumAlliance – CST - ICAgile – ICE-AC / ICP-CAT- Equivalent Expert / Senior Coaching Certifications.

    -        Secure coding knowledge.

    - Open-source tools management.

    -        SEI-CMMI and NIST experience.

    -        Project Management Training or Education such as PMP program.

     

    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

     

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  • 9 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Knoxville, TN FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 16 Days Ago

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Contact Center Associate Full Time
  • Crawl Space Ninja
  • Knoxville, TN FULL_TIME
  • Crawl Space Ninja is the premier crawl space encapsulation company in Knoxville. Founded in 2006, Crawl Space Ninja has been the city’s most recognized brand for crawl space encapsulation. Crawl Space...
  • 2 Days Ago

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Contact Center Associate Part-Time
  • Crawl Space Ninja
  • Knoxville, TN PART_TIME
  • Crawl Space Ninja is the premier crawl space encapsulation company in Knoxville. Founded in 2006, Crawl Space Ninja has been the city’s most recognized brand for crawl space encapsulation. Crawl Space...
  • 2 Days Ago

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Cashier and Stock Associate
  • Coach
  • Sevierville, TN PART_TIME
  • We are currently seeking Support Associates to work at our Tanger Outlet Sevierville store in Sevierville, TN. The Sales Support Associate role is an integral part of the store’s overall success and e...
  • Just Posted

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0 Contact Center Sales Coach jobs found in Knoxville, TN area

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Dealer Success Manager - Southeast Region (Remote)
  • AutoFi, Inc.
  • Knoxville, TN
  • **Dealer Success Manager - Southeast Region (Remote)** Knoxville, TN / Customer Success / Full Time **About AutoFi** Fou...
  • 4/24/2024 12:00:00 AM

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Sales Manager - LTL
  • Total Quality Logistics, Inc.
  • Knoxville, TN
  • About the role: As an LTL Sales Manager, you will spend your first six months aggressively learning our business and wor...
  • 4/24/2024 12:00:00 AM

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Field Agent with Protected Territory
  • Freedom Warranty
  • Knoxville, TN
  • Job Description Job Description Job Offer - Field Agent with Protected Territory Position: Field Agent with Protected Te...
  • 4/24/2024 12:00:00 AM

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Realtor - Sales Representative
  • Weichert Realtors
  • Knoxville, TN
  • Job Description Job Description At Weichert, Realtors - Advantage Plus we work in a partnership with our agents to provi...
  • 4/23/2024 12:00:00 AM

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Realtor - Sales Representative
  • Weichert Realtors
  • Maryville, TN
  • Job Description Job Description At Weichert, Realtors - Advantage Plus we work in a partnership with our agents to provi...
  • 4/23/2024 12:00:00 AM

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Real Estate Sales Agent
  • Weichert Realtors - Advantage Plus
  • Knoxville, TN
  • Job Description Job Description At Weichert, Realtors - Advantage Plus we work in a partnership with our agents to provi...
  • 4/23/2024 12:00:00 AM

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Regional Sales Manager- CNC Machine Tools
  • Swift Placement & Consulting
  • Knoxville, TN
  • Job Description Job Description Title: Regional Sales Manager Company Profile: Established for over 50 years, Yamazen In...
  • 4/21/2024 12:00:00 AM

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Sales Manager
  • Total Quality Logistics, Inc.
  • Knoxville, TN
  • About the role: As a new Sales Manager for TQL, you will be leading a mid-to-large team of highly motivated logistics sa...
  • 4/20/2024 12:00:00 AM

Knoxville is a city in the U.S. state of Tennessee, and the county seat of Knox County. The city had an estimated population of 186,239 in 2016 and a population of 178,874 as of the 2010 census, making it the state's third largest city after Nashville and Memphis. Knoxville is the principal city of the Knoxville Metropolitan Statistical Area, which, in 2016, was 868,546, up 0.9 percent, or 7,377 people, from to 2015. The KMSA is, in turn, the central component of the Knoxville-Sevierville-La Follette Combined Statistical Area, which, in 2013, had a population of 1,096,961. First settled in 178...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$42,974 to $59,057
Knoxville, Tennessee area prices
were up 1.3% from a year ago