Contact Center Sales Coach jobs in Louisville, KY

Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact center
  • Service One Credit Union
  • Bowling Green, KY FULL_TIME
  • Position Summary

    This position is responsible for consistently providing exceptional service to our members in person, by telephone and / or through online communication.

    Provides members with timely, courteous and professional paying and receiving services. Responsible for performing a broad variety of financial services such as resolving member inquires, providing account information and resolving or referring electronic services issues.

    Actively builds relationships with new, existing and prospective members and cross-sells products and services using consultative selling techniques.

    Demonstrates teamwork through positive interaction and cooperation with fellow associates, members of management and other departments.

    Supports and promotes the Credit Union's Vision, Mission and Core Values.

    Primary Responsibilities

    In addition to proficiency in all Teller duties and responsibilities, this position will also be responsible for the following :

    • Welcomes and serves members in a friendly and courteous manner, thanking the member for their business and using the member's name during the call.
    • Provides member services such as checkbook orders, stop payments, etc.
    • Performs opening and closing procedures for main vault and branch.
    • Thinks critically, empathizes with the member, and escalates issues when an equitable resolution cannot be obtained.
    • Strives for first call resolution, but may require research, follow-up, and return calls.
    • Complies with member identification procedures and exercises discretion when dealing with confidential information.
    • Provides account information and processes member requests for statement copies.
    • Performs general account maintenance on member accounts, such as address changes.
    • Assists members with closing accounts.
    • Ensures compliance with all applicable regulatory requirements.
    • Maintains a proficient knowledge of all Credit Union products and services.
    • Asks appropriate questions to obtain an understanding of members' needs and recommend products and services that may benefit the member and meet the Credit Union's corporate goals.
    • Handles complex account servicing issues, account maintenance and troubleshooting including fraud.
    • Assists in the set-up of Home Branch accounts.
    • Resolves or refers electronic service issues including, Home Branch, Bill Pay, Remote Deposit Capture, Debit Cards, and Credit Cards.
    • Orders debit cards and assists members in filing debit card disputes as well as inform member of the time frames associated with debit card claims.
    • Accepts telephone loan payments on member accounts and quotes consumer loan payoffs.
    • Actively works to achieve personal, departmental, and organizational sales and service goals.
    • Confers with other departments to resolve member questions and concerns.
    • Understands and complies with federal, state, and other rules and regulations relating to products and services.
    • Performs such duties as may be required from time to time for the overall management and operation of the Credit Union.

    Educational / Experience Requirements

    • High school diploma or GED.
    • Minimum two years of similar or related experience including customer service experience.
    • Minimum two years of previous Teller / Member Service Specialist experience preferred.
    • Call Center or switchboard operator experience a plus.

    Qualifications

    • Must be able to speak, read, write and understand English
    • Basic clerical skills and knowledge of general office equipment.
    • Good mathematical skills and business aptitude.
    • Excellent verbal and written communication skills.
    • Demonstrated professional telephone skills.
    • Positive, outgoing personality and a "can-do" attitude.
    • Ability to make decisions and solve problems timely.
    • Proficient computer skills and the ability to work in Window-based systems / Microsoft applications.
    • Bilingual language skills a plus.
    • Ability to work various schedules and on Saturdays as needed.
    • Ability to travel to other branches as needed.

    Job Posted by ApplicantPro

    Last updated : 2024-03-24

  • 2 Days Ago

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Sales Associate 35 Hours
  • Coach, Inc.
  • Louisville, KY FULL_TIME
  • The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Respons...
  • 1 Month Ago

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Contact center associate
  • WesBanco Bank, Inc.
  • Albany, IN FULL_TIME
  • Requirements High school diploma or GED. Minimum of one year of banking or financial services in a customer service role preferred. Previous contact center experience preferred Job Description This po...
  • 24 Days Ago

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Contact center manager
  • Demo - Maximus
  • Jeffersonville, IN FULL_TIME
  • CCRegionalManager Minimum of 2-3 years of Medicaid Eligibility experience. Minimum of 2-3 years of contact center management experience. Job Summary The selected candidate will be a key resource in th...
  • 2 Days Ago

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Contact Center Rep
  • Republic Bank & Trust Co
  • Louisville, KY FULL_TIME
  • “Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a c...
  • 9 Days Ago

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Intern - Contact Center
  • Republic Bank & Trust Co
  • Louisville, KY INTERN
  • “Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a c...
  • 27 Days Ago

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0 Contact Center Sales Coach jobs found in Louisville, KY area

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Dealer Success Manager - Southeast Region
  • AutoFi, Inc.
  • Louisville, KY
  • **Dealer Success Manager - Southeast Region** Louisville, KY / Customer Success / Full Time **About AutoFi** Founded in ...
  • 3/28/2024 12:00:00 AM

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AE - Sales Leader (Full-Time) - US
  • American Eagle
  • Louisville, KY
  • BE PART OF SOMETHING REAL YOUR ROLE As the full-time Sales Leader, you support the Store Leadership Team by rocking out ...
  • 3/28/2024 12:00:00 AM

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New Home Sales Associate
  • Arbor Homes
  • Louisville, KY
  • Why Arbor/Elite? Since Elite's founding in 1976, the company has flourished into Kentucky's preeminent builder. Known fo...
  • 3/27/2024 12:00:00 AM

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Key Account Sales Manager
  • Prescott's, Inc
  • Louisville, KY
  • JOB POSTING – Key Account Sales Manager Louisville, KY or surrounding areas (Hybrid) Competitive Base Salary + Commissio...
  • 3/26/2024 12:00:00 AM

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Territory Manager - Payroll/ HCM
  • Heartland
  • Louisville, KY
  • Territory Manager - Payroll/ HCM Our Territory Sales Manager position is the missing link for any sales company, but you...
  • 3/26/2024 12:00:00 AM

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Dealer Success Manager - Southeast Region (Remote)
  • AutoFi, Inc.
  • Louisville, KY
  • **Dealer Success Manager - Southeast Region (Remote)** Louisville, KY / Customer Success / Full Time **About AutoFi** Fo...
  • 3/26/2024 12:00:00 AM

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Sales Manager
  • Total Quality Logistics, Inc.
  • Louisville, KY
  • About the role: As a new Sales Manager for TQL, you will be leading a mid-to-large team of highly motivated logistics sa...
  • 3/26/2024 12:00:00 AM

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Sales Director-Business Development, Small Appliances
  • GE Appliances
  • Louisville, KY
  • At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance co...
  • 3/26/2024 12:00:00 AM

Louisville and Jefferson County have a combined area of 397.68 square miles (1,030.0 km2), of which 380.46 square miles (985.4 km2) is land and 17.23 square miles (44.6 km2) (4.33%) is covered by water. Louisville is southeasterly situated along the border between Kentucky and Indiana, the Ohio River, in north-central Kentucky at the Falls of the Ohio. Although situated in a Southern state, Louisville is influenced by both Southern and Midwestern culture. It is sometimes referred to as either one of the northernmost Southern cities or as one of the southernmost Northern cities in the United St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$44,356 to $60,958
Louisville, Kentucky area prices
were up 1.2% from a year ago