Contact Center Sales Coach jobs in Parkersburg, WV

Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact center associate
  • WesBanco Bank Inc.
  • Parkersburg, WV FULL_TIME
  • Job Title - Department

    Customer Service Associate - Contact Center

    Location

    This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

    Market

    Mid Atlantic

    Work Hours per Week

    37.5

    Requirements

    High school diploma or GED.

    Minimum of one year of banking or financial services in a customer service role preferred.

    Previous contact center experience preferred

    Job Description

    This position will work the following alternate shift :

    A 4 day work week that includes Saturday, Sunday, Monday and one other weekday to be determined. The hours for this shift will be 9 : 00am to 8 : 00pm.

    SUMMARY :

    The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services.

    Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support.

    Customer inquiries are expected to be responded to and resolved within established department service levels.

    CUSTOMER SERVICE SKILLS :

    Willingness to provide a level of service which will clearly differentiate us from our competitors.

    Able to build and retain customer relationships against competition.

    Accepts ownership of the customer request and follows it through to resolution.

    Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution.

    Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.

    INTERPERSONAL SKILLS :

    Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

    Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

    Ability to work under pressure.

    Ability to be collaborative with co-workers and employees. Team player with a positive outlook.

    Ability to maintain confidentiality.

    ESSENTIAL DUTIES AND RESPONSIBILITIES :

    Learns and maintains knowledge of deposit, loan and digital banking services and other banking products.

    Consistently meets or exceeds agent metric standards for calls handled, adherence to schedule, ready / not ready time and customer satisfaction.

    Provides customer service via various communication channels (phone, chat and email).

    Quickly and accurately assesses the urgency of customer requests and prioritize accordingly.

    Quickly resolves customer issues and complaints involving both confidential and financial information.

    Provides the bank with continual feedback about the usability of our services based on customer interactions.

    Performs general clerical duties and operates various departmental equipment, file, answer phones, take messages, and handle detail work.

    May be assigned other job duties and or responsibilities with or without prior notice.

    OTHER REQUIREMENTS :

    Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.

    You will also be expected to complete all assigned compliance training in a timely manner.

    Ability to use a personal computer with experience using Microsoft Office products, web browsers and operating systems.

    Ability to type with speed and accuracy.

    Able to operate standard office equipment, including phones, computer and peripherals.

    Strong organizational and prioritizing skills.

    Strong time management skills.

    Able to multi-task in a fast-paced environment.

    Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.

    Ability to work outside of normal banking hours.

    Ability to work independently.

    Last updated : 2024-03-02

  • 24 Days Ago

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Recovery Coach
  • United Summit Center
  • Clarksburg, WV FULL_TIME
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
  • 1 Month Ago

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Verizon Sales Consultant
  • Cellular Sales
  • Morgantown, WV OTHER
  • Cellular Sales Cellular Sales is Growing! Average and High-End Sales Consultants earn $52000 – $98000 / year Are you determined to grow your job into a career, in a fast-paced thriving environment? Ce...
  • 23 Days Ago

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Sales Associate - Optical
  • Vision Center by Walmart
  • Clarksburg, WV FULL_TIME
  • Company Description National Vision manages more than 200 Vision Centers brought to you by Walmart across the country, each located conveniently inside the nation’s largest retailer, Walmart. Vision C...
  • 10 Days Ago

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Part-Time Sales
  • Menard, Inc Career Center
  • BRIDGEPORT, WV PART_TIME
  • Part-Time Make BIG Money at Menards! Extra $3 per hour on Weekends Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Dental P...
  • 11 Days Ago

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Retail Sales Associate - University Town Center
  • Old Navy
  • Morgantown, WV PART_TIME
  • About the RoleIn this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire ...
  • 1 Month Ago

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0 Contact Center Sales Coach jobs found in Parkersburg, WV area

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Medical Sales Account Executive
  • Rotech
  • Parkersburg, WV
  • About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound ...
  • 3/29/2024 12:00:00 AM

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Medical Sales Account Executive
  • Rotech Healthcare Inc.
  • Parkersburg, WV
  • About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound ...
  • 3/29/2024 12:00:00 AM

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Universal Banker I
  • Peoples Bank
  • Parkersburg, WV
  • Build Your Future Here: Thinking of changing jobs or starting your career at a growing company? Well you are in the righ...
  • 3/29/2024 12:00:00 AM

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Part-Time Key Holder 0363
  • Jo-Ann Fabrics
  • Parkersburg, WV
  • SUMMARY The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring crea...
  • 3/29/2024 12:00:00 AM

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Automotive Sales Manager
  • McClinton Chevrolet
  • Parkersburg, WV
  • Position: Automotive Sales Manager Reports to: General Sales Manager, Dealer Principal Department: Sales Qualifications:...
  • 3/28/2024 12:00:00 AM

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Life Insurance Sales Agent Remote
  • Lagniappe Agency (Symmetry Financial Group)
  • Parkersburg, WV
  • Organization Description: No Cold Calling. Unique Sales and Ownership Opportunity. Commission Only Position Are you some...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (Toll)
  • ValorVIP
  • Parkersburg, WV
  • POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE (TOLL) We are looking for Customer Service Representatives to support...
  • 3/28/2024 12:00:00 AM

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Sales Director - Location: Ripley, WV
  • Anytime Fitness
  • Ripley, WV
  • Please upload a full resume! Share our passion for helping people and help fuel our amazing growth! Anytime Fitness is s...
  • 3/27/2024 12:00:00 AM

Parkersburg is a city in and the county seat of Wood County, West Virginia, United States. Located at the confluence of the Ohio and Little Kanawha rivers, it is the state's third-largest city and the largest city in the Parkersburg-Marietta-Vienna metropolitan area. The population was 31,492 at the 2010 census. Its peak population was 44,797 in 1960. The city is about 14 miles south of Marietta, Ohio. The Baltimore and Ohio Railroad reached Parkersburg in 1857, but lacked a crossing over the Ohio River until after the American Civil War. When the B&O completed the Parkersburg Bridge (CSX) 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$41,492 to $57,021
Parkersburg, West Virginia area prices
were up 1.2% from a year ago