Contact Center Sales Coach jobs in Peoria, IL

Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Agile Coach
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Agile Coach

    Employment Type: Full-Time, Experienced

    Department: Project Management 


     CGS is seeking an experienced, enthusiastic team member to act as an Agile Coach within our team supporting a large federal agency. The agency is committed to an operating model based on Agile, Product-focus, and DevSecOps in pursuit of increasing efficiency, efficacy, and overall success of various IT verticals and missions.  The ideal candidate should embody an Agile mindset and be passionate about empowering an Agile culture through experience coaching, guiding, and supporting executives, managers, product owners, Scrum Masters, and others. 


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    -        Oversee the Agile transformation for multiple teams at both the team and program level to enable successful delivery of large strategic system development initiatives.

    -        Facilitate team workshops to help new teams understand Agile and Lean principles, Scrum, Kanban, individual and team roles and responsibilities.

    -        Lead in the creation, delivery, and strategy of Agile Training to government stakeholders and contractors regarding agency Agile processes, tools, and policies

    -        Help teams with sprint planning and implementation, as well as provide ongoing Agile Coaching support for new Agile teams throughout multiple iterations.

    -        Provide ad hoc coaching to teams that have implemented Agile but need assistance to refine their processes.

    -        Provide practical hands-on mentoring to Scrum Masters, Product Owners, and team members of new and existing Agile teams.

    -        Help teams set up their team boards, workflow automation, and automated reporting. Assist organizations to define, prioritize, and decompose requirements in Product and Program Backlogs

    -        Evolve and maintain the Agile Maturity Assessment model, Assess team performance and Agile maturity, and report findings.

    -        Provide feedback on processes, policies, procedures, training, and tooling changes to better support the enterprise's Agile transformation.

    -        Facilitate and coordinate cross-team planning workshops and coach other scrum masters to facilitate cross-team planning workshops.

    -        Facilitate and coordinate cross-team grooming sessions. Lead and participate in Agile communities of practices. Prepare and/or update organization-wide Agile artifacts and methodology documentation.

    -        Help iterate on and provide recommendations to advance the Agile Transformation Roadmap. 

    -        Embed an agile culture using techniques from a wide range of agile and lean methodologies and frameworks.

    -        Ensure Agile project metrics are being tracked and monitored for indications of potential problem areas and assist teams in identifying and implementing solutions to address the problems.

    -        Oversee the coaching and planning of multiple high-performing Agile development teams and large-scale programs across the enterprise.


    Qualifications:

    -        Familiar with DevSecOps tools and techniques such as modern IDE's, GitHub, containerization, everything as code, and zero-trust.

    -        Ability to demonstrate superior organizational skills with an acute attention to detail.

    -        Ability to work effectively under pressure in time-sensitive situations and prioritize multiple projects with similar deadlines.

    -        Agile coaching experience.

    -        Minimum of 5 years of practical Agile experience.

    -        Strong understanding of Agile concepts with an emphasis on SAFe including Scrum, Kanban, Product Ownership, and Agile Scaling.

    -        Experience as a hands-on organizational change agent working across multiple teams

    -        Experience with assisting leadership and team members with removing barriers and embracing transformation by assisting each organization to customize its own path, approach, and solutions to becoming Agile..

    -        Experience with launching Agile Release Trains, building a Continuous Delivery Pipeline with DevOps culture, empowering a Lean Portfolio, and clearly understanding what it takes to successfully implement SAFe in the enterprise (starting with teams’ / Program levels and scaling up to Large Solutions and Portfolio levels).

    -        Experience supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). 


    Ideally, you will also have:

    -        Master’s degree or other higher education degree in Information Technology-related field.

    -        Certifications including or equivalent to Scaled Agile Framework – SPC - ScrumAlliance – CST - ICAgile – ICE-AC / ICP-CAT- Equivalent Expert / Senior Coaching Certifications.

    -        Secure coding knowledge.

    - Open-source tools management.

    -        SEI-CMMI and NIST experience.

    -        Project Management Training or Education such as PMP program.

     

    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

     

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • Just Posted

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Knowledge Specialist/Content Writer(Contact Center)
  • DSMH LLC
  • Peoria, IL CONTRACTOR
  • Role More specific title would be a Knowledge Specialist. Other titles are Content Writer, Contact Center, Trainer, Teacher provide self help contents monitor data Top Skills Knowledge of Microsoft Wo...
  • 23 Days Ago

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Certified Health Coach
  • Carle Health & Fitness Center
  • Bloomington, IL FULL_TIME
  • ```Overview: We are seeking a highly motivated and passionate Health Coach to join our team. As a Health Coach, you will play a crucial role in helping individuals achieve their health and wellness go...
  • 1 Month Ago

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Cdl class otr driver
  • COACH XPRESS INC
  • Peoria, IL FULL_TIME
  • About the Company COACH XPRESS is looking for professional truck drivers / owner operators to join our FLATBED Divisions for OVER THE ROAD (CDL Class A - OTR) open FLATBED and CONESTOGA TRAILER AVAILA...
  • Just Posted

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Cdl class otr driver
  • COACH XPRESS INC
  • Bloomington, IL FULL_TIME
  • About the Company COACH XPRESS is looking for professional truck drivers / owner operators to join our FLATBED Divisions for OVER THE ROAD (CDL Class A - OTR) open FLATBED and CONESTOGA TRAILER AVAILA...
  • Just Posted

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0 Contact Center Sales Coach jobs found in Peoria, IL area

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Outside Sales Representative - Commission Only
  • National Federation of Independent Business
  • Peoria, IL
  • ** Outside Sales Representative - Commission Sales** **Job Category****:** Outside Sales **Requisition Number****:** OUT...
  • 4/26/2024 12:00:00 AM

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Inside Sales Associate
  • Pool Corporation
  • Morton, IL
  • Location: SPP Peoria, IL - 458A, 715 South Erie Avenue, Morton, Illinois 61550 Pay: Competitive hourly rate and up to $2...
  • 4/26/2024 12:00:00 AM

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Sales Lead
  • Journeys
  • Peoria, IL
  • COMPANY OVERVIEW Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including appa...
  • 4/25/2024 12:00:00 AM

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Direct Sales Manager
  • Penn Global Marketing
  • Peoria, IL
  • Job Description Job Description We are expanding our Company in Central Illinois and interviewing for a Sales Manager to...
  • 4/24/2024 12:00:00 AM

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Internal Sales Project Manager I
  • J-Tec Industries, Inc
  • East Peoria, IL
  • Who is Jtec Locally owned and operated with large customer base across the US, Canada, and Mexico. Jtec is vertically in...
  • 4/24/2024 12:00:00 AM

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Sales Representative
  • GFI Digital Inc.
  • Peoria, IL
  • Job Description Job Description GFI Digital, Inc. is currently searching for Sales Representative candidates to add to o...
  • 4/23/2024 12:00:00 AM

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Account Manager
  • GFI Digital
  • Peoria, IL
  • GFI Digital, Inc. is currently searching for outside Sales Representative candidates to add to our award-winning sales t...
  • 4/22/2024 12:00:00 AM

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Sales Consultant
  • Morton Buildings, Inc.
  • Morton, IL
  • ** Sales Consultant** **Job Category****:** Sales **Requisition Number****:** SALES05459 Showing 1 location **Job Detail...
  • 4/22/2024 12:00:00 AM

Peoria (/piˈɔːriə/ pee-OR-ee-ə) is the county seat of Peoria County, Illinois, and the largest city on the Illinois River. Established in 1691 by the French explorer Henri de Tonti, Peoria is the oldest European settlement in Illinois, and is named after the Peoria tribe. As of the 2010 census, the city was the seventh-most populated in Illinois (and the third largest outside the Chicago metropolitan area), with a population of 115,007. The Peoria Metropolitan Statistical Area had a population of 373,590 in 2011. Until 2018, Peoria was the global and national headquarters for Caterpillar Inc.,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$45,083 to $61,955
Peoria, Illinois area prices
were up 1.3% from a year ago