Contact Center Sales Coach jobs in Queens Village, NY

Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Manager
  • Ridgewood Savings Bank
  • Ridgewood, NY FULL_TIME
  • The Estimated Salary is $85,000-$110,000/Annually.

    Duties and Responsibilities/Results:

    • Manage and lead a team of customer support professionals, setting clear performance expectations and goals for growth.
    • Assist the Digital Channels Officer with overseeing the day-to-day execution of the department’s contact center, business development and service and support initiatives.
    • Partner with the Retail Banking division to effectively retain and deepen cross channel deposit relationships.
    • Oversee staff to ensure adherence to Bank SLAs.
    • Provide leadership in a Contact Center environment that promotes teamwork, employee respect, empowerment, and open communication.
    • Mitigate fraud by analyzing unusual customer behavior and collaborating with key partners to optimize fraud operation policy and procedures.
    • Gain insights from data by analyzing contact center metrics and KPIs. Lead improvement initiatives to ensure goals are met.
    • Make recommendations to management based on findings and assist to implement them.
    • Ensure adherence to contact center policies, produces and regulatory requirements.
    • Conduct regular performance evaluations, provide coaching and feedback to direct reports, an identify training needs to enhance individual and team performance.
    • Collaborate with other departments to resolve customer inquiries, and escalated issues to improve the overall experience of our customer.
    • Ensure the bank policies and procedures and being followed by reviewing and approving daily work and reports.
    • Stay updated on industry trends, best practices, and emerging technologies related to contact center
    • Supports Contact Center taking inbound calls during high call volume periods.
    • Accomplishes performance objectives by recruiting, selecting, training, coaching, counseling and disciplining employees; administering scheduling and completing payroll; enforcing policy and procedures.
    • Participates in special projects/assignments as needed.
    • Must be available to work evenings and weekends as required.

    Job Specifications:

    • Three to five years of contact center management experience.
    • Proven and demonstrable leadership, management and motivational skills.
    • Working knowledge of contact center technology, including ACD, workforce management, and quality management.
    • Maintain up-to-date knowledge of and adhere to all state and feral regulations that pertain to this position including but not limited to Bank Secrecy Act, Consumer Privacy, and Fair Lending.
    • Must be experienced and comfortable working in a fast-paced environment and able to deal well with change.
    • Strong analytical and organizational skills with an attention to detail and demonstrated ability to multi-task.
    • Demonstrated ability in written and verbal communication and presentation skills, capable of explaining complex subjects in manageable pieces to Banking and Non-Banking staff.
    • Demonstrated strong project management skills and experience in cross-departmental efforts.
    • 4-year college degree preferred
    • 3-5 years of experience in Electronic Banking, preferred
    • Proficiency in Microsoft Office (Outlook, Excel, Work, and PowerPoint)
    • Knowledge of mobile and desktop device operating systems
    • Strong inter-personal, team and collaboration skills.
  • 1 Day Ago

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Youth Soccer Coach
  • Ai PLUS LEARNING CENTER
  • Flushing, NY PART_TIME
  • Coaching age 7-15 years old school aged. Experienced with soccer coaching with kids. Job Type: Part-time Pay: $25.39 - $30.00 per hour Expected hours: 20 per week Benefits: Flexible schedule Grade lev...
  • 13 Days Ago

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Tennis Coach: Tennis & Athletic Center at Alley Pond
  • SAMUEL FIELD YM-YWHA
  • Forest, NY PART_TIME
  • Part-Time STATEMENT OF THE JOB We are looking for tennis professionals to work with our team in building a new and innovative program from the ground up. You will be part of a larger organization in h...
  • 2 Days Ago

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Optical Sales
  • eye center
  • Forest, NY FULL_TIME,PART_TIME
  • We are an medical Optometrist's office with an optical on premises. We are seeking an experienced sales person with excellent customer service and sales skills with a sense of style for choosing glass...
  • 7 Days Ago

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Optician/ Optical sales
  • eye center
  • Forest, NY FULL_TIME,PART_TIME
  • Looking for a motivated individual to join our team for sales and reception in our optometry office/optical boutique. Responsibilities include working directly with patients to provide them with all t...
  • 26 Days Ago

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Assistant Sales Manager - Queens Center
  • E & J LAWRENCE CORP
  • Elmhurst, NY FULL_TIME
  • Position Title: Assistant Sales Manager Reports To: Store Sales Manager Essential Position Responsibilities: Meet and exceeds sales goals.Analyze store metrics to improve store performance. Assists St...
  • 9 Days Ago

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0 Contact Center Sales Coach jobs found in Queens Village, NY area

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Leather Handbag Specialist - Client Advisor
  • Acne Studios
  • New York, NY
  • Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive f...
  • 3/29/2024 12:00:00 AM

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Sales Specialist For Law Firm Intake
  • The Magneto Effect LLC
  • New York, NY
  • Job Description Job Description About Us The Magneto Effect works with law firms and is a leading legal services organiz...
  • 3/29/2024 12:00:00 AM

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Dealer Success Manager - Northeast Region
  • AutoFi, Inc.
  • New York, NY
  • **Dealer Success Manager - Northeast Region** New York City, NY / Customer Success / Full Time **About AutoFi** Founded ...
  • 3/28/2024 12:00:00 AM

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Branch Manager
  • Koch Davis
  • Nyack, NY
  • Branch Manager will be responsible for sales and revenue for the organization. The Manager will be responsible for sale ...
  • 3/28/2024 12:00:00 AM

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Sales Manager
  • Equipmentlocator
  • Marlboro, NJ
  • **Sales Manager** **Sales Manager** Marlboro, New Jersey USA **Requirements** Experience is required. Training is provid...
  • 3/28/2024 12:00:00 AM

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Personal Trainer/Sales
  • Retro Fitness of Whippany
  • Whippany, NJ
  • Job Description Job Description Providing initial Fitness Orientation Sessions for new members. Sales of Personal Traini...
  • 3/27/2024 12:00:00 AM

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Sales Representative
  • CONMED Corporation
  • New York, NY
  • CONMED is seeking an Entry Level Sales Representative to add to our highly talented Advanced Surgical sales force! Here ...
  • 3/26/2024 12:00:00 AM

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Sales Representative
  • CONMED Corporation
  • New York, NY
  • CONMED is seeking an Entry Level Sales Representative to add to our highly talented Advanced Surgical sales force! Here ...
  • 3/25/2024 12:00:00 AM

Queens Village is a mostly residential middle class neighborhood in the eastern part of the New York City borough of Queens. The Queens Village Post Office serves the ZIP codes of 11427 (Hollis Hills and Bellaire), 11428 (central Queens Village), and 11429 (Southern Queens Village south of the LIRR Main Line). The neighborhood is part of Queens Community Board 13. Shopping in the community is located along Braddock Avenue, Hillside Avenue, Hempstead Avenue, and Jamaica Avenue (NY 25), as well as on Springfield Boulevard. Located just east of Queens Village, in Nassau County, is the Belmont Par...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$54,435 to $74,808
Queens Village, New York area prices
were up 1.5% from a year ago