Contact Center Sales Coach jobs in San Antonio, TX

Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Agile Coach
  • Contact Government Services, LLC
  • San Antonio, TX FULL_TIME
  • Agile Coach

    Employment Type: Full-Time, Experienced

    Department: Project Management 


     CGS is seeking an experienced, enthusiastic team member to act as an Agile Coach within our team supporting a large federal agency. The agency is committed to an operating model based on Agile, Product-focus, and DevSecOps in pursuit of increasing efficiency, efficacy, and overall success of various IT verticals and missions.  The ideal candidate should embody an Agile mindset and be passionate about empowering an Agile culture through experience coaching, guiding, and supporting executives, managers, product owners, Scrum Masters, and others. 


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    -        Oversee the Agile transformation for multiple teams at both the team and program level to enable successful delivery of large strategic system development initiatives.

    -        Facilitate team workshops to help new teams understand Agile and Lean principles, Scrum, Kanban, individual and team roles and responsibilities.

    -        Lead in the creation, delivery, and strategy of Agile Training to government stakeholders and contractors regarding agency Agile processes, tools, and policies

    -        Help teams with sprint planning and implementation, as well as provide ongoing Agile Coaching support for new Agile teams throughout multiple iterations.

    -        Provide ad hoc coaching to teams that have implemented Agile but need assistance to refine their processes.

    -        Provide practical hands-on mentoring to Scrum Masters, Product Owners, and team members of new and existing Agile teams.

    -        Help teams set up their team boards, workflow automation, and automated reporting. Assist organizations to define, prioritize, and decompose requirements in Product and Program Backlogs

    -        Evolve and maintain the Agile Maturity Assessment model, Assess team performance and Agile maturity, and report findings.

    -        Provide feedback on processes, policies, procedures, training, and tooling changes to better support the enterprise's Agile transformation.

    -        Facilitate and coordinate cross-team planning workshops and coach other scrum masters to facilitate cross-team planning workshops.

    -        Facilitate and coordinate cross-team grooming sessions. Lead and participate in Agile communities of practices. Prepare and/or update organization-wide Agile artifacts and methodology documentation.

    -        Help iterate on and provide recommendations to advance the Agile Transformation Roadmap. 

    -        Embed an agile culture using techniques from a wide range of agile and lean methodologies and frameworks.

    -        Ensure Agile project metrics are being tracked and monitored for indications of potential problem areas and assist teams in identifying and implementing solutions to address the problems.

    -        Oversee the coaching and planning of multiple high-performing Agile development teams and large-scale programs across the enterprise.


    Qualifications:

    -        Familiar with DevSecOps tools and techniques such as modern IDE's, GitHub, containerization, everything as code, and zero-trust.

    -        Ability to demonstrate superior organizational skills with an acute attention to detail.

    -        Ability to work effectively under pressure in time-sensitive situations and prioritize multiple projects with similar deadlines.

    -        Agile coaching experience.

    -        Minimum of 5 years of practical Agile experience.

    -        Strong understanding of Agile concepts with an emphasis on SAFe including Scrum, Kanban, Product Ownership, and Agile Scaling.

    -        Experience as a hands-on organizational change agent working across multiple teams

    -        Experience with assisting leadership and team members with removing barriers and embracing transformation by assisting each organization to customize its own path, approach, and solutions to becoming Agile..

    -        Experience with launching Agile Release Trains, building a Continuous Delivery Pipeline with DevOps culture, empowering a Lean Portfolio, and clearly understanding what it takes to successfully implement SAFe in the enterprise (starting with teams’ / Program levels and scaling up to Large Solutions and Portfolio levels).

    -        Experience supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). 


    Ideally, you will also have:

    -        Master’s degree or other higher education degree in Information Technology-related field.

    -        Certifications including or equivalent to Scaled Agile Framework – SPC - ScrumAlliance – CST - ICAgile – ICE-AC / ICP-CAT- Equivalent Expert / Senior Coaching Certifications.

    -        Secure coding knowledge.

    - Open-source tools management.

    -        SEI-CMMI and NIST experience.

    -        Project Management Training or Education such as PMP program.

     

    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

     

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Contact Center Agent
  • HealthTexas
  • San Antonio, TX FULL_TIME
  • Hours: Monday - Friday, 8am - 5pm. No weekends and holidays. $500 signing bonus Location: 1701 Grandstand, San Antonio TX 78238 Why is HealthTexas Different? HealthTexas is a physician-owned organizat...
  • 17 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • San Antonio, TX FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 16 Days Ago

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Store Manager
  • Coach
  • San Antonio, TX FULL_TIME
  • Store Manager San Antonio Selling and Service Understands organizational objectives and makes decisions that align with Company priorities and values Endorses, models and develops team to deliver Coac...
  • 28 Days Ago

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Contact Center Planning Analyst - Enterprise Complaints
  • Wells Fargo
  • San Antonio, TX FULL_TIME
  • Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" i...
  • 17 Days Ago

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Call Center Representative ASAP Start
  • Sales and Marketing Partners
  • San Antonio, TX FULL_TIME
  • We are searching for a polite, professional Call Centre Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complain...
  • 13 Days Ago

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Remote Loan Officer Training for Military Spouses
  • The Federal Savings Bank
  • San Antonio, TX
  • The Federal Savings Bank is seeking a high energy, charismatic, driven military spouse to develop as a Loan Consultants ...
  • 4/25/2024 12:00:00 AM

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District Sales Manager
  • Stanley Black and Decker
  • San Antonio, TX
  • District Sales Manager -San Antonio, TX, United States - Virtual Come make the world and accelerate your success. It tak...
  • 4/25/2024 12:00:00 AM

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Corporate Sales Manager
  • International Bank of Commerce
  • San Antonio, TX
  • IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects ...
  • 4/25/2024 12:00:00 AM

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Remote Sales Associate - Property & Casualty
  • PolicyGenius
  • San Antonio, TX
  • **Remote Sales Associate - Property & Casualty** at Policygenius San Antonio, TX ****Remote Sales at Policygenius**** We...
  • 4/25/2024 12:00:00 AM

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Licensed Inside Sales Representative (Remote - Home Based Work)
  • Allstate
  • San Antonio, TX
  • The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands an...
  • 4/24/2024 12:00:00 AM

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Sales Consultant - San Antonio, TX
  • PulteGroup, Inc.
  • San Antonio, TX
  • We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be part of a team th...
  • 4/23/2024 12:00:00 AM

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Vice President of Sales
  • salesQB
  • San Antonio, TX
  • Job Description Job Description Join the fast-growing sales consulting area for fractional sales managers. salesQB has t...
  • 4/21/2024 12:00:00 AM

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Commercial Parking Manager - San Antonio
  • Parking Management Company
  • San Antonio, TX
  • Job Details Job Location San Antonio TX - San Antonio, TX Description Company: Parking Management Company - PMC Job Titl...
  • 4/21/2024 12:00:00 AM

San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with more than 1.5 million residents. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. Today it is the state's oldest municipality. The city's deep history is contrasted with its rapid rec...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$44,333 to $60,925
San Antonio, Texas area prices
were up 1.2% from a year ago