Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
What You’ll Be Doing
Assists the department manager in administering the overall operation of the department in order to ensure that Members receive prompt, accurate, efficient and high quality service over the multiple contact channels offered to the Membership.
This position will also resolve Member issues and escalated concerns on Member accounts / products over the multiple contact channels offered.
as well as identifying initiatives for enhancements in productivity.
Additional Job Functions
Failure to do so may result in disciplinary and other employment related actions
People Management
Supervisory
Qualifications
Last updated : 2024-04-24
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0 Contact Center Sales Coach jobs found in Santa Ana, CA area