Contact Center Scheduler jobs in Bridgeport, CT

Our Company

Sabita Holistic Center invites you into "the global experience of the little pink house," the landmark building on the Post Road in Southport, Connecticut. The center was established in 2002 in Southport and offers personalized therapeutic attention. We are dedicated to providing a friendly private center and program that gives the individual choices on maintaining personal optimum health. With knowledge of healing methods from around the world, our holistic approach draws from traditional and conventional medicine. However you look to achieve balance, it starts with a conversation and compassionate touch.

The Role

A Front Desk Receptionist will be responsible for managing appointments, assisting clients with booking and billing, and ensuring the smooth operation of our front desk. This position requires excellent communication skills, strong customer service abilities, and the ability to multitask effectively. The Front Desk Receptionist will be the first person that clients see when walking through the door, and also the last person to see when the client walks out the door. We’re looking for someone who can easily wear multiple hats and put on a smile for clients as they come in and out of our office.

What You'll Do

You'll work closely with the CEO to create social media content that converts to sales and revenue. On a daily basis, you will be sitting in the front desk, picking up phone calls, scheduling clients via our Square system, responding to emails, and other administrative responsibilities.

• Picking up phone calls and answering any questions people may have
• Answer phone calls and respond to emails promptly and courteously
• Schedule appointments using Square booking system
• Charge clients for services and massage packages using Square Payment Terminal
• Coordinate with staff to ensure proper scheduling and allocation of resources
• Maintain accurate records of appointments and client information including billing history
• Assist with administrative tasks such as filing, data entry, and inventory management
• Handle client inquiries and resolve any issues or concerns in a timely manner
• Uphold company policies and procedures to ensure the highest level of customer satisfaction

What You'll Need

• Has or is currently pursuing an associates, bachelors, or masters degree
• Previous experience in a customer service or administrative role
• Proficiency with Square booking system or similar scheduling software
• Being a friendly and compassionate person
• Must be organized, responsible, detailed, nimble
• Ability to solve problems independently and under pressure
• Excellent time-management and communication skills
• Proficiency in G-Suite (Gmail, Drive, Docs, etc) and Canva
• Willing to learn, take feedback, and immediately apply the given feedback
• Health conscious person, interested in holistic health and incorporating healthy habits into daily life
• Positive attitude and willingness to learn and grow with the company
• High school diploma or equivalent required; additional education or training is a plus - current students preferred

Other Notes

• Schedule is flexible
• Monday, Wednesday, Friday, Saturday
• Commute must be less than 20 minutes
• Two positions are open (part time for both)

We value diversity at our company, and we're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Part-time

Pay: From $21.50 per hour

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Work Location: In person