Contact Center Scheduler jobs in Champaign, IL
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Service Desk Agent
- Contact Government Services, LLC
-
Urbana, IL
FULL_TIME
-
Service Desk AgentEmployment Type: Full-Time, Mid LevelDepartment: Information Technology
CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:- Handle Tier 1 service desk escalations through tickets, chat, email, or phone
- Follow up on outstanding requests and ensure timely resolution
- Create accounts and configure hardware as part of on-boarding process
- Support mobility devices
- Provides a single, identified point of contact for all Service Desk and change request services
- Updates and maintains Service Desk records in accordance with established support procedures
- Performs account password administration and processes new user account requests
- Develops, maintains, and executes standard Service Desk operating procedures
- Follows security requirements as requested by the Government Security Officer
- Monitors customer problems to ensure prompt, satisfactory service/resolution is being provided; if necessary call the user to update them on progress
- Processes standard change requests (ITSM tickets) for Installations, Moves, Adds, and Changes (IMACs)
- Remain on queue and available to assist end users during the specified shifts, excluding approved breaks, lunches, or off-queue time approved by your Manager, Supervisor, and/or Team Lead
- Manages the user’s expectations; provide information that will give details for a possible resolution or when they can expect to be contacted again
Qualifications:- Must already have or be able to obtain and maintain a Public Trust Security Clearance with the Department of Justice
- High School Diploma or equivalent with 3 years of applicable work experience
- US Citizenship
- Previous Service Desk Experience
- Ability to run reports
- Experience supporting Windows 10 and MS Office 365
- Must be able to pay close attention to details
- Must have the ability to adapt to changing work requirements, multiple tasks, and priorities, and be able to exercise discretion.
- Experience with Active Directory and identity management systems, adding and modifying users, fulfilling user account requests, and troubleshooting
- Experience with two-factor authentication, password resets, PIV setup, and device management
- Experience with VoIP and mobile phone activation and hardware and software requests
- Skilled in telework and virtual meeting environments
- Experience with HID and physical point-of-entry authentication systems
- Experience using IT ticketing systems (Remedy, ServiceNow, JIRA, etc)
- Strong analytical and follow-through skills
- Strong verbal and written communication skills
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
- Ability to work well independently on defined tasks
- Ability to work well as part of a team
- Ability to work any shift, morning, evening, or overnight on a 24x7x365 schedule. Rotational work on holidays is required. Flexible Schedule, The startup schedule may require different hours.
Our commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of meaningful government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 1 Month Ago
Clerical Worker
- Contact Government Services, LLC
-
Urbana, IL
FULL_TIME
- Clerical Worker Employment Type: Full-Time, Entry Department: Administrative CGS is seeking a dedicated clerical worker to join a fast-paced and hard-working team to assist with any legal accounts. As...
- 1 Month Ago
Data Specialist
- Contact Government Services, LLC
-
Urbana, IL
FULL_TIME
- Data Specialist Employment Type: Full-Time, Mid-Level Department: Data Science As a Data Specialist for CGS you will help our government client in processing data using LAW. The ideal candidate will r...
- 1 Month Ago
Data Entry Technician
- Contact Government Services, LLC
-
Urbana, IL
FULL_TIME
- Data Entry Technician Employment Type: Full-Time, Mid-Level Department: Legal As a Data Entry Technician for CGS, you will maintain the database by entering and updating customer and account informati...
- 1 Month Ago
Scheduler - Radiology
- Christie Clinic
-
Champaign, IL
FULL_TIME
- Christie Clinic's department of Radiology is looking for a full-time Scheduler from Monday - Friday 8:00am-5:00pm at Christie Clinic at the Fields location. Duties include greeting clinic patients upo...
- 6 Days Ago
Planner/Scheduler
- Viscofan
-
Danville, IL
FULL_TIME
- Key Result AreasReview demand and assign to the most effective available resource in order to ensure customer requirements are met within the quantity and date tolerances. Advise all parties concerned...
- 1 Month Ago
Filters
- Current Active Filter
- Champaign, IL
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Scheduler jobs found in Champaign, IL area
Medical Assistant/Scheduler - Pulmonary Medicine
- Christie Clinic
-
Champaign, IL
- Christie Clinic's department of Pulmonary Medicine is seeking a full-time Medical Assistant/Scheduler at the University ...
- 4/26/2024 12:00:00 AM
Drive with Lyft - Earn on Your Own Schedule
- Lyft
-
Decatur, IL
- Earn a $400 bonus in Decatur when you give 40 rides during your first 7 days. New drivers only. Terms apply. What is Lyf...
- 4/25/2024 12:00:00 AM
Executive Administrative Assistant
- Carle Health
-
Champaign, IL
- Position Summary: The Executive Assistant serves as the principal assistant assigned to two (2) to three (3) executives ...
- 4/24/2024 12:00:00 AM
Overnight Front Desk Security Officer
- Securitas, Inc.
-
Urbana, IL
- Location: Overnight Front Desk Security Officer in Urbana, IL at Securitas Security Services USA Location * **Experience...
- 4/24/2024 12:00:00 AM
Office Representative - State Farm Agent Team Member
- John Caywood - State Farm Agent
-
Urbana, IL
- Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to t...
- 4/24/2024 12:00:00 AM
Receptionist Part-Time
- Rosecrance
-
Champaign, IL
- Position Schedule: 3:30pm-7:30pm Monday-Thursday Maintains regular communication with supervisor and other team members ...
- 4/23/2024 12:00:00 AM
Medical Assistant/Receptionist - Infusion Center
- Christie Clinic
-
Champaign, IL
- Christie Clinic's department of Infusion Center is seeking a full-time Medical Assistant/Receptionist at the Fields clin...
- 4/22/2024 12:00:00 AM
Front Desk Clerk
- Rosecrance
-
Champaign, IL
- ** Front Desk Clerk** **Job Category****:** Clerical **Requisition Number****:** FRONT006696 Showing 1 location **Job De...
- 4/22/2024 12:00:00 AM
About Champaign, Illinois
Champaign (English: /ˌʃæmˈpeɪn/) is a city in Champaign County, Illinois, United States. The city is 135 miles (217 km) south of Chicago, 124 miles (200 km) west of Indianapolis, Indiana, and 178 mi (286 km) northeast of St. Louis, Missouri. The United States Census Bureau estimates the city was home to 87,432 people as of July 1, 2017. Champaign is the tenth-most populous city in Illinois, and the state's fourth-most populous city outside the Chicago metropolitan area. It is included in the Champaign–Urbana metropolitan area.
Champaign is notable for sharing the campus of the University of Il...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$44,906 to $62,593
Champaign, Illinois area prices
were up 1.3% from a year ago
were up 1.3% from a year ago