Contact Center Scheduler jobs in Charleston, SC

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduler jobs

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Contact Center Team Lead
  • Roper St. Francis Healthcare
  • Ladson, SC FULL_TIME

  • Job Summary:
    The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to answer questions about day-to-day issues and call resolution. The Team Lead will bring all major issues and trends to a Contact Center Supervisor for further resolution and process improvement. Responsible for the initial training of new, and subsequent retraining of tenured staff, as warranted. Must be able to provide excellent customer service and support in receiving, researching, and resolving all patient and/or staff inquiries. Must have a thorough and demonstrated knowledge of all task related to call center operations, problem solving, office protocols, first call resolution and customer service. Must be able to process and deliver reports accurately with minimal supervision within a designated timeframe.

    **This position is remote and occasionally reports on-site to the Ladson office location.**

    Minimum Qualifications: Education: High school diploma or equivalent in education is required.

    Experience: Minimum of three years’ experience in a Healthcare call center setting, or billing agency with knowledge of medical terminology and hospital billing. Work experience involving outbound/inbound calling experience in a call center, medical office/clinic or institutional setting is highly preferred. Knowledge of grammar, spelling and punctuation is mandatory.

    Licensure/Certification: Not Applicable

    Knowledge/Skills: Basic computer skills, PC and Windows experience required. Also requires use of general office equipment including, but not limited to: telephone, calculator, fax machine, printer, typewriter and copier. Excellent written and verbal communication skills. Good organizational skills to effectively deal with staff and insurance company representatives via telephone. Able to effectively handle multiple priorities and deadlines.

    Other: Ability to maintain the confidentiality of sensitive information. Accommodates change required to meet departmental and organizational goals and needs. Performs other duties assigned.
  • 9 Days Ago
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Surgery Scheduler
  • Trident Ambulatory Surgery Center
  • Charleston, SC FULL_TIME
  • Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Surgery Scheduler opening with Trident Ambulatory Surgery Center today and fin...
  • 19 Days Ago
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SCHEDULER
  • Thorne Research Inc
  • SUMMERVILLE, SC FULL_TIME
  • At Thorne we make products that matter - ones that make people's lives better. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to cha...
  • 11 Days Ago
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Surgery Scheduler
  • Trident Head and Neck
  • Charleston, SC FULL_TIME
  • Introduction Do you want to join an organization that invests in you as a(an) Surgery Scheduler? At Trident Head and Neck, you come first. HCA Healthcare has committed up to $300 million in programs t...
  • 15 Days Ago
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MRI Scheduler
  • Southeastern Spine Institute, LLC
  • Mount Pleasant, SC FULL_TIME
  • We are looking for a full-time MRI Scheduler to join our team! Position Summary: Responsible for the screening and scheduling of MRI examinations to ensure an efficient and effective scheduling proces...
  • 20 Days Ago
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Maintenance Scheduler
  • SHL Medical AG
  • Charleston, SC FULL_TIME
  • SHL Medical is the world-leading solution provider in designing, developing, and manufacturing advanced drug delivery systems with more than 5000 employees worldwide. Our customers include top pharmac...
  • Just Posted
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0 Contact Center Scheduler jobs found in Charleston, SC area

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Cytotechnologist - Flexible Schedule
  • Labcorp
  • Charleston, SC
  • **$10,000 Sign On Bonus ** available for external candidates onlyAre you a certified Cytotechnologist? Are you in school...
  • 4/23/2024 12:00:00 AM
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Licensed Professional Counselor (LPC) - Outpatient - Hybrid schedule
  • LifeStance Health
  • Charleston, SC
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 4/23/2024 12:00:00 AM
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Therapist (LISW-CP/LPC/LMFT) - Outpatient - Hybrid schedule
  • Hiring Now!
  • Goose Creek, SC
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 4/22/2024 12:00:00 AM
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Dental Hygienist - choose your schedule
  • GoTu
  • Mount Pleasant, SC
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/21/2024 12:00:00 AM
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Dental Hygienist - choose your schedule
  • GoTu
  • Mount Pleasant, SC
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/20/2024 12:00:00 AM
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Dental Hygienist - choose your schedule
  • GoTu
  • North Charleston, SC
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/20/2024 12:00:00 AM
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Dental Hygienist - choose your schedule
  • GoTu
  • Charleston, SC
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/20/2024 12:00:00 AM
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Drive with Lyft - Earn on Your Own Schedule
  • Lyft
  • Charleston, SC
  • Earn $2,000 in Charleston when you give 170 rides in 30 days. New drivers only. Terms apply. What is Lyft? Lyft is a fle...
  • 4/20/2024 12:00:00 AM
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About Charleston, South Carolina

Charleston is the oldest and largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Charleston–North Charleston–Summerville Metropolitan Statistical Area. The city lies just south of the geographical midpoint of South Carolina's coastline and is located on Charleston Harbor, an inlet of the Atlantic Ocean formed by the confluence of the Ashley, Cooper, and Wando rivers. Charleston had an estimated population of 134,875 in 2017. The estimated population of the Charleston metropolitan area, comprising Berkeley, Charleston, and Dorche...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$44,071 to $61,429
Charleston, South Carolina area prices
were up 1.5% from a year ago
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