Contact Center Scheduler jobs in Charlotte, NC

Structured schedule during the operating hours of 7:30 am to 5:30 pm Monday - Friday (8-hour shift) and on occasions weekends and nights as required for Student Event Days. Hybrid teleworking schedule.

Ability for flexibility to provide coverage for recruitment and enrollment events throughout the year that are outside of the general working hours for this position.

Can be deemed as mandatory staff positions during crisis communication events as identified by the Chancellor.

This posting will be recruiting for Permanent Full-Time and Time-Limited Full-Time positions that become vacant throughout the year.

The primary purpose of the Niner Central Student Services and Care Management Specialist position is to provide front line counseling, superior customer service and support, and holistic problem resolution in the areas of registration, financial aid, student accounts and general student inquiries. This position will provide information and service relative to policies, processes and procedures to prospective and current students, parents and other visitors, and perform other duties as assigned. The Student Services and Care Management Specialist may also manage escalated issues from Administrative Support Specialists. The position is expected to troubleshoot student issues and resolve complex issues that may cross over several departments. This position is expected to go beyond just simply answering the question a student may ask, and instead holistically review their record and issues and resolve or provide guidance on multiple issues. This position provides essential feedback and recommendations regarding ongoing process management and improvement of the Niner Central department. These vacancies are either time-limited or permanent positions.

Required Minimum Qualifications:

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

University Preferred Qualifications:

Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent.

All degrees must be received from appropriately accredited institutions.

As a Student Services Specialist at UNC Charlotte, your role is to deliver an extraordinary customer service experience for our students and families making it easier to navigate their college experience. You will:

This posting will be used to fill positions as they become vacant. Please note that contact regarding applicant status may be delayed due to the department's hiring needs.

This posting will fill both Permanent - Full-Time and Time-Limited - Full-Time vacancies.

UNC Charlotte Benefits Information:

The finalist will be subject to a Criminal Background Check.

Please upload reference information including Names (position titles and company/institutions), addresses, phone numbers, and email addresses of at least two current/previous supervisors.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

When answering the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see the job duties section of previous employment).

Please submit a resume and cover letter with your application.