Contact Center Scheduler jobs in Chico, CA

Description

JOB SUMMARY: Coordinates and oversees administration of the scheduling of outside medical specialist services, internal clinic appointments and staff assessments for Redwood Coast PACE participants.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Coordinate with outside providers to schedule routine appointments and procedures.
2. Coordinate with in-house clinic on outside procedures regarding pre-op and post-op requirements.
3. Process outgoing referrals, schedule appointments, and communicate with other disciplines using EMR.
4. Coordinate with various in-house disciplines to schedule appointments, including PT/OT, nursing, PCP and enrollment.
5. Coordinate with the transportation and home care departments regarding participant needs for each appointment.
6. Communicate appointment information to participants and/or their family.
7. Make daily reminder calls.
8. Serve as a member of the participants’ care teams.
9. Liaise with outside provider offices to improve processes.
10. Coordinate with medical records and transportation to ensure attendance of scheduled appointments.
11. Coordinate telehealth visits with appropriate supportive team members.
12. Maintains professional relationships and effectively collaborates to ensure excellent service delivery.
13. Participates in activities that help to enhance service quality. Continually seeks better ways for delivering services and communicating with participants.
14. Accurately creates and maintains the department scheduling calendar and scheduling practices.
15. Keeps supervisor updated regarding scheduling, including status reports and potential conflicts.
16. Contacts various internal/external stakeholders regarding day-to-day changes.
17. Enters participant, specialist, and employee information into appropriate databases and maintains updates on a regular basis.
18. Receives, responds to, and appropriately routes telephone calls related to scheduling and authorized care.
19. Performs general administrative duties including, but not limited to word processing, copying, filing, shredding, sorting/distribution of correspondence, reception, etc.
20. Assists with medical records tasks as needed.
21. Participates in activities that link Redwood Coast PACE to the community, as appropriate.
22. Participates in the process of teaching, training, and mentoring student interns, and volunteers working within the program area.
23. Acts in a manner consistent with agency values.
24. Other duties as assigned.

Qualifications

EDUCATION &/or EXPERIENCE:

1. High school diploma or GED equivalent required.
2. Minimum of two (2) years of administrative support experience working in medical or social services field required.
3. Prior scheduling experience preferred.
4. At least one (1) year of experience working with a frail or elderly population preferred.

LICENSES OR CERTIFICATES:

1. Licenses or certificates are not required for this position.

PRE-SCREENING REQUIREMENTS:

1. Requires clearance of a DOJ and FBI criminal history background check
2. Pre-employment physical and PPD skin test.
3. COVID-19 and Influenza (flu) vaccines preferred.

JOB SKILLS:

1. Ability to work with frail, elderly, and disabled adults to enhance and encourage their independence.
2. Collaborate with diverse teams made up of various occupations, and coordinate among multiple department programs and services.
3. Strong administrative and organizational knowledge, skills, and abilities.
4. Relevant experience necessary to effectively create and monitor scheduling of home health care.
5. Integrity, professionalism, and confidentiality.
6. Ability to learn quickly, remain flexible, and exercise good judgement.
7. Service-oriented, problem-solver, and possess an alertness for projects and opportunities to assist others.
8. Ability to self-start and take initiative to identify issues and improve current practices.
9. Ability to work independently and as part of a team.
10. Possess attention to detail and ability to maintain a high-quality of work.
11. Ability to be dependable, follow instructions, respond to direction, and improve performance through feedback.
12. Ability to plan, prioritize, and manage tasks effectively and meet deadlines without reminders.
13. Ability to maintain strong, effective interpersonal work relationships.
14. Ability to maintain a positive attitude and to act with tact and diplomacy.
15. Ability to be respectful and helpful to others and to work cooperatively.
16. Effective written and verbal communication.
17. Possess basic recordkeeping skills and ability to maintain accurate files and records.
18. Ability to research and analyze information from various sources, including collecting, evaluating, and interpreting data.
19. Ability to interpret and comply with program requirements, regulations, and contracts.
20. Ability to prepare comprehensive reports, forms, correspondence and other written materials.
21. Ability to represent the agency professionally and effectively in meetings with internal and external stakeholders.
22. Ability to speak publicly and privately about agency programs and to participate in various outreach efforts as required.
23. Possess strong basic computer skills (Microsoft Outlook, Word, Power Point, and Excel). Ability to implement, navigate, use, and maintain database software programs. Basic knowledge of web-based applications such as timekeeping, training, and email programs.

SUPERVISORY REQUIREMENTS:

1. This position has no Supervisory requirements.

PHYSICAL REQUIREMENTS:

1. Physical abilities sufficient to move between different staff work areas, communicate with co-workers and the public, operate a computer, produce reports, talk on the telephone, and travel to other agency worksites.

ANALYSIS OF PHYSICAL DEMANDS:

Key (Based on typical week): N=Never; R=Rarely (Less than 1 hour per week); O-Occasional (1%-33% of time); F=Frequent (34%-66% of time); C=Constant (over 66% of time)

The above statements are intended to describe the general nature of work performed. They are not to be considered an exhaustive list of all job tasks performed. The agency reserves the right to change job descriptions, work hours or work sites as required by the program.

The Humboldt Senior Resource Center is a private, non-profit, multi-purpose senior center providing a continuum of social and health related services. The agency currently holds contracts with the California Department of Aging and Area One Agency on Aging.

The Humboldt Senior Resource Center is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, medical condition, pregnancy, breastfeeding, gender identity, marital status, citizenship status, military or veteran status, genetic information, or other basis protected by applicable Federal or State law.