Contact Center Scheduler jobs in Cleveland, OH
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Sleep Contact Center, CSR
- Medical Service Company
-
Cleveland, OH
FULL_TIME
-
MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years!
MSC is an 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023!MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.In Addition, we are very proud to share that we have been awarded the distinguished honor of2021 - HME Provider of the Year!We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive/On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
Our Sleep Contact Center Specialist Responsible for incoming phone inquiries related to PAP therapy, scheduling appointments with respiratory therapists, and working to ensure excellent customer service.Responsibilities and Duties:- Proficiency in company Enterprise System necessary to enter orders, research patient inquires and status updates for new equipment.
- Handles inbound patient calls, utilizing listening skills to ensure patient’s needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.
- Communicate with patients and referrals regarding order status, delivery schedules, and any necessary documentation or information required.
- Address patient inquiries, concerns, and provide appropriate support throughout the ordering process.
- Verify insurance coverage and previous DME history as required.
- Efficiently schedule appointments for patients, considering availability, urgency, and specific requirements.
- Utilize the scheduling system to manage appointment calendars and optimize the booking process.
- Streamline the appointment booking process to minimize wait times and maximize efficiency.
- Schedule patients needing appointments with Respiratory Therapists (RT) for PAP set ups, mask refits, RT education, etc.
- Quality insurance, disclose patient financial responsibility and collect method of payment as required by MSC protocol.
- Communicate compliance requirements in first 90 days of PAP therapy to patient to ensure continued insurance coverage.
- Identifies complimentary products that may benefit the patient while providing additional information about the equipment.
- Contact appropriate parties to obtain any missing information as necessary.
- Input patient information and orders into system as necessary.
- Responsible for meeting metric standards set by Sleep Contact Center Manager to ensure success.
- Excellent communication skills to interact with customers over the phone and provide support.
- Displays patience, empathy, active listening and understanding to address customer concerns and inquiries.
- Strong problem-solving skills to identify and resolve customer issues effectively.
- Proficient in explaining complex technical information in a clear and understandable manner
- Ability to accurately document patient and referral interactions, including issue descriptions, resolutions, and follow-up actions taken.
- Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA).
- Ability to work effectively as part of a team, collaborating with other call center specialists, technicians, and healthcare professionals.
- Willingness to share knowledge and support colleagues when needed.
- Strong organizational skills to handle multiple customer inquiries and tasks simultaneously.
- Ability to prioritize and manage time effectively to meet service level agreements and response time targets.
- Perform other duties as assigned.
Qualifications:Education: Graduate of an accredited high school.Experience/Knowledge/Skills/Physical Requirements:- Minimum of 1 year of progressively responsible customer service experience.
- Customer oriented with excellent oral and written communication skills
- Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)
- Ability to organize and coordinate multiple tasks
- Self Motivated/ Team Player
- Works well independently and in a fast paced environment
*** Starting no less than $16.70 per hour
- 10 Days Ago
Member Contact Center Representative
- Firefighters Community Credit Union
-
Cleveland, OH
FULL_TIME
- Our Opportunity We're hiring a full-time Member Contact Center Representative to join our growing team! This position is located at our Member Contact Center on St. Clair Ave, Cleveland, OH, 44114. Id...
- 25 Days Ago
Business Analyst - Contact Center
- Ventures Unlimited Inc.
-
Cleveland, OH
FULL_TIME
- Company DescriptionVUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thin...
- 1 Month Ago
Supervisor PBX - Contact Center
- METROHEALTH SOUTH CAMPUS
-
Cleveland, OH
FULL_TIME
- Location: MetroHealth Old Brooklyn Campus Biweekly Hours: 80.00 Shift: 8:00a - 4:30p The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of co...
- 1 Month Ago
Customer Contact Center Representative I
- Planned Parenthood of Greater Ohio
-
BEDFORD HEIGHTS, OH
OTHER
- Job Details Level: Entry Job Location: Bedford Heights Call Center - BEDFORD HEIGHTS, OH Position Type: Full Time Education Level: High School Salary Range: $17.00 Hourly Travel Percentage: None Job S...
- 5 Days Ago
Contact Center Agent ( Evening and or Weekends)
- Joyce Factory Direct Company
-
Berea, OH
FULL_TIME
- New State-of-the-Art Call Center! Are you a dynamic and motivated individual with excellent communication skills? Are you passionate about the home remodeling industry? If so, we have an exciting oppo...
- 24 Days Ago
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0 Contact Center Scheduler jobs found in Cleveland, OH area
Production Scheduler - SAP
- JMI Recruiting Services, LLC
-
Euclid, OH
- We are currently assisting our client, an industrial manufacturer, with a Production Planner search in the Euclid, OH ar...
- 4/24/2024 12:00:00 AM
Nurse Practitioner Flexible Scheduling!
- Hiring Now!
-
Cleveland, OH
- Our Company: Abode Care Partners Overview: Are you a licensed nurse practitioner (NP) looking for a new opportunity? We ...
- 4/23/2024 12:00:00 AM
NASA Scheduler
- Aeyon
-
Cleveland, OH
- The Senior Scheduler will provide scheduling support assistance to the Aeronautics Project Management Teams under the NA...
- 4/22/2024 12:00:00 AM
Production Scheduler - SAP
- Jmi Recruiting Services Llc
-
Euclid, OH
- We are currently assisting our client, an industrial manufacturer, with a Production Planner search in the Euclid, OH ar...
- 4/22/2024 12:00:00 AM
Scheduler & Staffing Coordinator
- Diamonds and Pearls Health Services LLC
-
Beachwood, OH
- Job Description Job Description Scheduling Supervisor Diamonds and Pearls Health Services is a community based home heal...
- 4/21/2024 12:00:00 AM
Scheduling & Inventory Associate
- Olympic Steel
-
Bedford, OH
- About Olympic Steel Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the d...
- 4/21/2024 12:00:00 AM
Logistics Scheduling Supervisor
- Cabinetworks Group
-
Middlefield, OH
- Job Description Cabinetworks Group has an immediate opening for a Logistics Scheduling Supervisor at our Middlefield, OH...
- 4/21/2024 12:00:00 AM
NASA Scheduler
- Aeyon
-
Cleveland, OH
- The Senior Scheduler will provide scheduling support assistance to the Aeronautics Project Management Teams under the NA...
- 4/20/2024 12:00:00 AM
About Cleveland, Ohio
Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a major city in the U.S. state of Ohio, and the county seat of Cuyahoga County. The city proper has a population of 385,525, making it the 51st-largest city in the United States, and the second-largest city in Ohio. Greater Cleveland is ranked as the 32nd-largest metropolitan area in the U.S., with 2,055,612 people in 2016. The city anchors the Cleveland–Akron–Canton Combined Statistical Area, which had a population of 3,515,646 in 2010 and is ranked 15th in the United States.
The city is located on the southern shore of Lake Erie, approximately 60 miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$45,555 to $63,498
Cleveland, Ohio area prices
were up 1.6% from a year ago
were up 1.6% from a year ago