Contact Center Scheduler jobs in Columbus, GA
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Surgery Scheduler - Gastroenterology @ LaGrange
- Wellstar Health System, Inc.
-
La Grange, GA
FULL_TIME
-
Facility: WellStar Medical Group - LaGrange (1551 Doctors Dr)
Job Summary:
The Scheduler functions under the direction of the Practice/Office Manager and Director of Practice Operations. Responsible for performing a wide variety of clerical procedures that requires independent judgment and initiative. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Works with staff and understands appropriate scheduling process, willing to learn procedures/patient preps. Assist physician's and office staff with scheduling issues in a timely manner. Handle heavy phone volume. Must be flexible with work hours to meet department needs.Core Responsibilities and Essential Functions:
Scheduling Duties - Scheduling surgeries - Post the surgery to the physician’s calendar - Notify any vendors needed for the surgery - Coordinate any co-surgeries with other physician’s offices - Obtaining prior authorization for surgeries - Completing all paper work associated with the surgeries - Faxing all paperwork associated with the surgery to the hospital as well as to the insurance company - Manage scheduling templates for the providers in Epic - Keeping the surgery calendar up to date and current - Review the schedule for double bookings and scheduling errors that need to be corrected - Review the records for all new patients requesting a new patient appointment and discuss these with physician/s to get a time frame that the patient needs - Reviewing the physician’s schedule to appropriately schedule patients based on their medical condition - Complete forms and paper work for patients (FMLA, disability, etc.) and follow up with any additional information needed - Other duties as assigned Team Player - Assists other areas of Scheduling when needed. - Flexible with hours to meet the department needs. - Meets Service Recovery and Customer Service Guidelines as needed. - Provides appropriate telephone etiquette and scripting Mentoring, Training and Education - Assists in training new employees and assures proper documentation of training as needed. - Assists other areas of Scheduling when needed. - Understands existing lines of communication and authority, handles communications properly and is dependable and cooperative. - Communicate scheduling issues to patient, facility, and/or office staff. - Works well with Staff and understands appropriate department process.Required Minimum Education:
High school diploma Required or equivalent. RequiredRequired Minimum License(s) and Certification(s):
Additional Licenses and Certifications:
Required Minimum Experience:
Minimum 2 years experience working in a surgical office setting or medical scheduling RequiredRequired Minimum Skills:
Strong customer service skills, good communication and organizational skills. Basic insurance carrier and pre-certification knowledge and computer skills. Medical Terminology preferred. The individual must be able to communicate and understand verbal and written English language and display a positive attitude. - Just Posted
PCC - Complex Scheduler, ESA
- Emory Healthcare
-
La Grange, GA
FULL_TIME
- Overview At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find s...
- 5 Days Ago
Intake Coordinator/Scheduler - Hospice LPN
- Gentiva
-
Phenix, AL
OTHER
- Our Company Gentiva Hospice is member of the Gentiva family - an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spirit...
- 1 Day Ago
Project Planner / Scheduler – Coffs Harbour
- Ferrovial
-
Valley, AL
FULL_TIME
- About us:Ferrovial is one of the world’s leading infrastructure operators, committed to developing sustainable solutions. The company has presence in 6 main markets. It is a member of Spain’s blue-chi...
- 1 Month Ago
Correctional Officer - Columbus Transitional Center
- Columbus Transitional Center - Team Georgia Careers
-
Columbus, GA
FULL_TIME
- Under supervision, maintains custody and security of prisoners and other incarcerated offenders and maintains order in correctional institutions and other places of detention. Enforces all institution...
- 6 Days Ago
Correctional Officer - Columbus Transitional Center
- Columbus Transitional Center - Team Georgia Careers
-
Columbus, GA
FULL_TIME
- Under supervision, maintains custody and security of prisoners and other incarcerated offenders and maintains order in correctional institutions and other places of detention. Enforces all institution...
- 6 Days Ago
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0 Contact Center Scheduler jobs found in Columbus, GA area
Executive Assistant
- GFMCO, LLC dba Goldens' Foundry & Machine Company
-
Columbus, GA
- The ideal candidate will provide high-level assistance for the company's executives. They should be well-organized and b...
- 4/24/2024 12:00:00 AM
HR Administrative Specialist
- Automotive Supplier
-
Columbus, GA
- Job Description Job Description Assist HR Director/Manager with daily functions of department to include recruitment, re...
- 4/24/2024 12:00:00 AM
Administrative Assistant To The President
- Chattahoochee Valley Community College
-
Phenix City, AL
- Salary: See Position Description Location : Phenix City, AL Job Type: Full-Time Job Number: 2024-09 College/Division: CV...
- 4/23/2024 12:00:00 AM
Front Desk Assistant
- Affordable Care
-
Columbus, GA
- **Overview** **Come join our team as a Dental Front Office Assistant!** This position is more than just a job, it is an ...
- 4/23/2024 12:00:00 AM
Front Desk Clerk
- Hampton Inn and Suites - Phenix City, RAM Hotels
-
Phenix City, AL
- Who Are We? RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Ov...
- 4/22/2024 12:00:00 AM
Front Desk Agent - Part Time
- Holiday Inn Express Phenix City - RAM Hotels
-
Phenix City, AL
- Who Are We? RAM Hotels - a dynamic, thriving,innovative hotel management company headquartered in Columbus, Georgia. Ove...
- 4/22/2024 12:00:00 AM
Practice Front Office Team Member (Georgia Dental Alliance-Columbus, GA)
- Southern Dental Alliance
-
Columbus, GA
- **Practice Front Office Team Member (Georgia Dental Alliance-Columbus, GA)** **Department:** Front Office **Location:** ...
- 4/21/2024 12:00:00 AM
Drive with Lyft - Earn on Your Own Schedule
- Lyft
-
Auburn, AL
- Earn $2,000 in Auburn when you give 170 rides in 30 days. New drivers only. Terms apply. What is Lyft? Lyft is a flexibl...
- 4/20/2024 12:00:00 AM
About Columbus, Georgia
Columbus is one of Georgia's three Fall Line Cities, along with Augusta and Macon. The Fall Line is where the hilly lands of the Piedmont plateau meet the flat terrain of the coastal plain. As such, Columbus has a varied landscape of rolling hills on the north side and flat plains on the south. The fall line causes rivers in the area to decline rapidly towards sea level. Textile mills were established here in the 19th and early 20th centuries to take advantage of the water power from the falls. Columbus was developed along the Chattahoochee River.
Interstate 185 runs east of the city, with acc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$41,241 to $57,484
Columbus, Georgia area prices
were up 1.5% from a year ago
were up 1.5% from a year ago