Contact Center Scheduler jobs in Fayetteville, AR

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduler jobs

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Contact Center Specialist (FT)
  • Wal-mart - Sam'sClub.
  • Bentonville, AR FULL_TIME
  • What you'll do:
    • Supports assigned business areas in the execution of practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
    • Provides administrative support by assisting management with training other team members; supporting special projects involving research and review of data; establishing agendas and creating information packets for customer meetings; researching the impact of process changes and communicating changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
    • Supports quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicating to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
    • Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
    • Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
    • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
    • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

    Shift Schedule:
    • 7:00 AM to 3:30 PM CDT

    Preferred Qualifications:
    • Departmental Payroll.
    • Information Systems.
    • Finance/Accounting.
    • Bachelor's Mathematics.
    • Bachelor's Finance / Accounting.
    • Bachelor's of Information Technology.
    • Bachelor's of Computer Programming.
    • Business Management or Administration.
    • Bilingual would be an excellent plus.

    Minimum Qualifications:
    • Experience in contact center.
    • Experience Microsoft Office.
    • Bentonville or 50 miles away / flexibility to work onsite when required.

    About Walmart
    At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability - and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

    Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.
  • 9 Days Ago
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RN/LPN Staff Scheduler
  • Grove Nursing Care Center
  • Grove, OK FULL_TIME
  • RN LPN staff scheduler Flexible Schedule Primary Purpose of this Position The primary purpose of this position is to plan, organize, develop and direct all in-service education programs throughout the...
  • 2 Days Ago
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C
Data Specialist
  • Contact Government Services, LLC
  • Fayetteville, AR FULL_TIME
  • Data Specialist Employment Type: Full-Time, Mid-Level Department: Data Science As a Data Specialist for CGS you will help our government client in processing data using LAW. The ideal candidate will r...
  • 15 Days Ago
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C
Clerical Worker
  • Contact Government Services, LLC
  • Fayetteville, AR FULL_TIME
  • Clerical Worker Employment Type: Full-Time, Entry Department: Administrative CGS is seeking a dedicated clerical worker to join a fast-paced and hard-working team to assist with any legal accounts. As...
  • 15 Days Ago
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Service Desk Agent
  • Contact Government Services, LLC
  • Fayetteville, AR FULL_TIME
  • Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the cal...
  • 15 Days Ago
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C
Legal Assistant
  • Contact Government Services, LLC
  • Fayetteville, AR FULL_TIME
  • Legal Assistant Employment Type: Full Time, Mid-level Department: Legal As a CGS Legal Assistant, you will be responsible for performing administrative and organizational Litigation Support for the Un...
  • 16 Days Ago
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0 Contact Center Scheduler jobs found in Fayetteville, AR area

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Store Associate - FT - Schedule 2
  • Kum & Go, LC
  • Springdale, AR
  • What Your Schedule will be: * Monday 1:00pm-9:00pm * Tuesday 12:30pm-8:30pm * Wednesday OFF * Thursday OFF * Friday 7:00...
  • 4/26/2024 12:00:00 AM
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Contract Role | Administrative Assistant in Fayetteville, AR
  • LanceSoft
  • Fayetteville, AR
  • Duration: 3-4 months contract with possible extension Job Description: Must be familiar with general office practices an...
  • 4/26/2024 12:00:00 AM
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F
Remote Scheduling Coordinator
  • Feyer&Associates
  • Bentonville, AR
  • We are currently seeking enthusiastic individuals to join our team as Remote Scheduling Coordinators. This is a unique o...
  • 4/24/2024 12:00:00 AM
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Store Associate - FT - Schedule 1
  • Kum & Go, LC
  • Springdale, AR
  • What Your Schedule will be: * Monday OFF * Tuesday 7:00am-3:00pm * Wednesday 7:00am-3:00pm * Thursday 7:00am-3:00pm * Fr...
  • 4/24/2024 12:00:00 AM
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MRI Receptionist/Cashier/Scheduler
  • Medical Associates of NWA
  • Fayetteville, AR
  • Overview: The Scheduler/Cashier coordinates ancillary department schedules, working with the various departments and phy...
  • 4/23/2024 12:00:00 AM
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K
Store Associate - Food - FT - Schedule 1
  • Kum & Go, LC
  • Lowell, AR
  • What Your Schedule will be: * Monday OFF * Tuesday OFF * Wednesday 12:30pm-8:30pm * Thursday 12:30pm-8:30pm * Friday 10:...
  • 4/23/2024 12:00:00 AM
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M
Receptionist (FDC)
  • Medical Associates of NWA
  • Fayetteville, AR
  • Overview: The Receptionist performs various procedures associated with routine patient encounters, maintains positive re...
  • 4/23/2024 12:00:00 AM
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B
Gas Scheduling Analyst II or Senior
  • Black Hills Energy
  • Fayetteville, AR
  • Location: Fayetteville, AR, United StatesJob ID: 35194Date Posted: Apr 16, 2024Salary: $ 82,550 to $ 123,800 AnnuallyThe...
  • 4/22/2024 12:00:00 AM
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About Fayetteville, Arkansas

Fayetteville is the third-largest city in Arkansas and county seat of Washington County. The city is centrally located within the county and has been home of the University of Arkansas since the institution's founding in 1871. Fayetteville is on the outskirts of the Boston Mountains, deep within the Ozarks. Known as Washington until 1829, the city was named after Fayetteville, Tennessee, from which many of the settlers had come. It was incorporated on November 3, 1836 and was rechartered in 1867. The four-county Northwest Arkansas Metropolitan Statistical Area is ranked 105th in terms of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$42,261 to $58,907
Fayetteville, Arkansas area prices
were up 1.2% from a year ago
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