Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
We rely on and trust our Staffing Scheduler to prepare and organize work schedules for employees ensuring that the required / appropriate number of personnel or staff are on duty in every given work period / shift.
Why Work For Us?
Excellent pay with multiple incentives : Perfect Attendance Shift pick upMore available, ask us for details! Excellent health benefits packages Career advancement opportunitiesEducation reimbursement program of up to $7,500 per year Flexible scheduling available
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Last updated : 2024-04-23
0 Contact Center Scheduler jobs found in Gary, IN area