Contact Center Scheduler jobs in Jackson, MS
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Contact Center Representative
- Jackson Hewitt - 1689
-
Brandon, MS
FULL_TIME
-
At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.What you’ll do here:The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.
- Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.
Skills you’ll bring for success:- 1 - 3 years previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH’s products and/or services
- 2 Months Ago
Contact Center Representative- 100% Remote
- Tivly
-
jackson, MS
FULL_TIME
- DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
- Just Posted
Scheduler
- Carthage Eye Clinic, PA
-
Carthage, MS
FULL_TIME
- Overview:We are seeking a detail-oriented Scheduler to join our team. The ideal candidate will have strong computer literacy skills and experience in event planning. This position offers the opportuni...
- Just Posted
Customer Contact Representative I
- Trustmark
-
Jackson, MS
FULL_TIME
- Overview The Customer Contact Representative I is responsible for professionally responding to inquiries regarding personal account information, related products, services provided in an inbound conta...
- 2 Days Ago
Production Scheduler
- Nucor Steel Jackson, Inc.
-
Flowood, MS
FULL_TIME
- Job Details Division: Nucor Steel Jackson, Inc. Location: Flowood, MS, United States Pay Rate: Salary ROA (To be determined by qualifications) Job Post End Date: April 24, 2024 Basic Job Functions: Th...
- 11 Days Ago
Senior Scheduler
- Matrix Business Concepts, LLC
-
Jackson, MS
FULL_TIME
- MATRIX is seeking a highly skilled and experienced Sr. Project Scheduler to join our dynamic team. In this position you will play a crucial role in project planning and scheduling activities, ensuring...
- 27 Days Ago
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0 Contact Center Scheduler jobs found in Jackson, MS area
Personal Assistant
- Baptist Memorial Health Care
-
Jackson, MS
- Company Description Baptist Memorial Health Care is one of the country’s largest not-for-profit health care systems and ...
- 4/24/2024 12:00:00 AM
Commercial Construction Scheduler
- Diamond Peak Recruiting
-
Jackson, MS
- Are you passionate about orchestrating seamless construction projects? Do you thrive in the dynamic world of commercial ...
- 4/24/2024 12:00:00 AM
Physician Scheduler II - SOD-Clinical Affairs
- University of Mississippi Medical Center
-
Jackson, MS
- Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
- 4/24/2024 12:00:00 AM
Medical Office Assistant - Transplant Clinic
- University of Mississippi Medical Center
-
Jackson, MS
- Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
- 4/24/2024 12:00:00 AM
Office Manager
- SGA Dental Partners
-
Pearl, MS
- Job Type Full-time Description JOB SUMMARY The Dental Office Manager oversees and manages the daily activities of the de...
- 4/21/2024 12:00:00 AM
Commercial Construction Scheduler
- Diamond Peak Recruiting
-
Jackson, MS
- Are you passionate about orchestrating seamless construction projects? Do you thrive in the dynamic world of commercial ...
- 4/20/2024 12:00:00 AM
Coordinator, Individualize Care
- Cardinal Health
-
Jackson, MS
- **_What Individualized Care contributes to Cardinal Health_** Clinical Operations is responsible for providing clinical ...
- 4/20/2024 12:00:00 AM
Assistant-Patient Care II - JS MedSurg 3S MBMC
- Baptist Memorial
-
Jackson, MS
- Summary Provides personal care assistance to patients under the direction of licensed personnel. Performs other duties a...
- 4/20/2024 12:00:00 AM
About Jackson, Mississippi
Jackson is located primarily in northeastern Hinds County, with small portions in Madison and Rankin counties. The Pearl River forms most of the eastern border of the city. A small portion of the city containing Tougaloo College lies in Madison County, bounded on the west by Interstate 220 and on the east by U.S. Route 51 and Interstate 55. An unconnected section of the city surrounds Jackson–Evers International Airport in Rankin County. In the 2010 census, only 622 of the city's residents lived in Madison County, and only 1 lived within the city limits in Rankin County. The city is bordered t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$41,241 to $57,484
Jackson, Mississippi area prices
were up 1.2% from a year ago
were up 1.2% from a year ago