Contact Center Scheduler jobs in Johnstown, PA

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Temporary Hurricane Contact Center Agent
  • MCI Jobs
  • Indiana, PA TEMPORARY
  • POSITION OVERVIEW

    IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS

    MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

     

    Candidates accepted for this role will be e-mailed and texted on an as-needed basis.  Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

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    POSITION RESPONSIBILITIES

    WHAT DOES A HURRICANE RELIEF AGENT DO? 

    We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. 

     

    Our Hurricane Relief Agents are responsible for the following tasks:

    • Assist customers with service inquiries
    • Learn the common requests and solutions
    • Improve the customer’s experience
    • Utilize our service techniques and systems
    • Escalate customer dissatisfaction to proper channels

     

    In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

    CANDIDATE QUALIFICATIONS

    WONDER IF YOU ARE A GOOD FIT? 

    MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

     

    Qualifications

    • Must be 18 years of age or older
    • High school diploma or equivalent
    • Excellent organizational, written, and oral communication skills
    • The ability to type swiftly and accurately (20 words a minute)
    • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
    • Basic understanding of Windows operating systems
    • Highly reliable with the ability to maintain regular attendance and punctuality
    • The ability to evaluate, troubleshoot, and follow up on customer issues
    • An aptitude for conflict resolution, problem solving, and negotiation
    • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
    • Ability to multi-task, stay focused, and self manage
    • Strong team orientation and customer focus
    • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
    • Excellent interpersonal skills and the ability to build relationships with your team and customers

    COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.   Standard starting compensation is commensurate with experience. 

    PHYSICAL REQUIREMENTS

    This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

    CONDITIONS OF EMPLOYMENT

    • Must be authorized to work in their country of residence (The United States or Canada)
    • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results
    • Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

    REASONABLE ACCOMMODATION

    Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.

    EQUAL OPPORTUNITY EMPLOYER

    At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

     

    MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

     

    MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

    ABOUT MCI (PARENT COMPANY)

    MCI (www.mci.world) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

     

    In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

     

    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000 talented individuals with 150 diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

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    The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

    The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

  • 24 Days Ago

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Customer Contact Center Coordinator  (Onsite)
  • LexisNexis Risk Solutions
  • Indiana, PA FULL_TIME
  • Customer Contact Center Coordinator (Onsite) LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and ...
  • 1 Month Ago

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Temporary Hurricane Contact Center Agent
  • MCI Military Recruitment
  • Indiana, PA TEMPORARY
  • POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
  • Just Posted

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Temporary Hurricane Contact Center Agent
  • MCI Careers
  • Indiana, PA TEMPORARY
  • LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
  • Just Posted

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Centralized Scheduler
  • Nulton Diagnostic & Treatment Center
  • Ebensburg, PA FULL_TIME
  • Centralized Scheduler Position Description: We are looking for a Centralized Scheduler to join our Team! The daily responsibilities of the Centralized Scheduler will include gathering new patient info...
  • 16 Days Ago

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Centralized Scheduler
  • Chan Soon-Shiong Medical Center at Windber
  • Windber, PA FULL_TIME
  • This position is responsible for scheduling out-patients for various departments throughout the facility. The scheduler will follow very specific protocols in scheduling patients including, but not li...
  • 1 Day Ago

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0 Contact Center Scheduler jobs found in Johnstown, PA area

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Drive with Lyft - Earn on Your Own Schedule
  • Lyft
  • Altoona, PA
  • What is Lyft? Lyft is a flexible earning opportunity and a platform that connects drivers with individuals that need rid...
  • 3/28/2024 12:00:00 AM

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Caregiver (PCA) - Flexible Schedule - No Experience Required
  • Addus HomeCare Corporation
  • Claysburg, PA
  • Now offering DAILY PAY for select positions! New and higher pay rates are now being offered, $11.30! No experience requi...
  • 3/28/2024 12:00:00 AM

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Physician / Family Practice / Pennsylvania / Permanent / Physician needed in Pennsylvania - M-F Schedule, Heavy Benefits Package, Bonuses + More!!! Job
  • Confidential
  • United, PA
  • Good Morning, My name is Shelby and I work with an established In-Patient Medical group with locations throughout Pennsy...
  • 3/28/2024 12:00:00 AM

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Dental Office Assistant - Business Assistant
  • Chestnut Hills - Johnstown
  • Johnstown, PA
  • Overview: Business Assistant Chestnut Hills-Johnstown is looking for a Business Assistant to join our team. Why Heartlan...
  • 3/27/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Indiana, PA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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RDH (Registered Dental Hygienist)- Make your Own Schedule and Choose Your Pay
  • GoTu
  • Derry, PA
  • Pay Range: $45-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 3/26/2024 12:00:00 AM

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RDH (Registered Dental Hygienist)- Make your Own Schedule and Choose Your Pay
  • GoTu
  • Penn, PA
  • Pay Range: $45-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 3/26/2024 12:00:00 AM

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Physician / Psychiatry / Pennsylvania / Permanent / Psychiatrist needed on Altoona, Pa - Heavy benefits, Light schedule, Excellent pay! Job
  • Confidential
  • United, PA
  • Good afternoon,My name is Aimee and I am looking for a Psychiatrist to work in Altoona, Pennsylvania This position invol...
  • 3/26/2024 12:00:00 AM

Johnstown is a city in Cambria County, Pennsylvania, United States, 43 miles (69 km) west-southwest of Altoona and 67 miles (108 km) east of Pittsburgh. The population was 20,978 at the 2010 census and estimated to be 20,402 in 2013. It is the principal city of the Johnstown, Pennsylvania, Metropolitan Statistical Area, which includes Cambria County. Johnstown is located in southwestern Cambria County at 40°19′31″N 78°55′15″W / 40.32528°N 78.92083°W / 40.32528; -78.92083 (40.325174, -78.920954). According to the United States Census Bureau, the city has a total area of 6.1 square miles (15....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$42,716 to $59,548
Johnstown, Pennsylvania area prices
were up 1.5% from a year ago