Contact Center Scheduler jobs in Kansas City, MO

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Bilingual Contact Center Representative
  • KC CARE Health Center
  • Kansas, MO FULL_TIME
  • POSITION SUMMARY

    The Bilingual Contact Center Representative answers and fields various types of calls while being familiar with the different KC CARE departments. Responsibilities include scheduling patient appointments, data entry, knowledge of provider schedules, transferring calls to the appropriate party, and other assigned daily tasks.


    KC CARE CULTURE CODE

    KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:

    • Put patients first, always
    • Treat all people with dignity, respect, and kindness
    • Create safe places for others to share their voice; encourage creativity
    • Always strive for improvement; keep learning
    • Own your work, action, and mistakes – no one is perfect
    • Have fun – work should be fun and we want you to have fun at KC CARE

    KC CARE CULTURE VALUES

    Exceptional Service: We value exceptional service in providing unconditional whole-person care to everyone with the promise of a personalized and affirming experience for patients. We promise to treat internal and external partners with dignity, respect, and kindness to facilitate the opportunity for all to succeed.

    Inclusion and Belonging: We value diversity, equity, inclusion, and belonging by focusing on differences that promote creativity and acceptance across the organization. We promise to create a safe environment for individuality to flourish.


    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Schedules patients in Electronic Medical Record for a multi-specialty health center or suggests other resources if the clinic is unable to meet the patient/client needs
    • Applies critical thinking and effective problem-solving skills
    • Verify upcoming schedules to ensure changes have been made to scheduled clinics
    • Identifies problems and works with clinic management to facilitate any necessary changes
    • Pays attention to details and is organized
    • Ability to decipher patient inquiries and determine next steps
    • Answers the telephone, screens and directs incoming calls and messages to the appropriate party (scheduler, clinical staff, etc.)
    • Answers a multi-line telephone while providing quality customer service
    • Checks voicemail and returns patient calls
    • Receives and relays patient complaints to management in a timely fashion.
    • Ability to prioritize heavy workloads and work at a fast pace
    • Follow daily schedule to complete assigned tasks
    • Facilitate rescheduling of patient appointments when provider’s clinic is cancelled
    • Ensures strict confidentiality, adhering to established HIPAA guidelines and regulations as well as clinic policies and procedures.
    • Ability to communicate clearly and effectively with patients and staff
    • Attentively listens to patient and staff inquiries
    • Acts as patient and provider relations representative by answering patient inquiries on the telephone

    MINIMUM REQUIREMENTS

    • High school diploma or equivalent
    • Bilingual in Spanish and English
    • 1 year of health care, medical or dental scheduling, or call center customer service experience

    PREFERRED REQUIREMENTS

    • Some college course work
    • Experience with eClinical Works (eCW)

    WORKING CONDITIONS AND DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Working Conditions

    General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies.

    Physical Demands

    While performing duties of this job, employees are regularly required to set, walk, and stand; talk and hear; both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office or clinical equipment; reach with hands and arms; and occasionally lift up to 20 pounds.

    Mental Demands

    While performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department.


    Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments, and location may be changed at any time, as required by business necessity.

  • 19 Days Ago

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Contact Center Scheduling Rep
  • Children's Mercy KC
  • Kansas, MO OTHER
  • Thanks for your interest in Children's Mercy! Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of...
  • 19 Days Ago

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Bilingual Contact Center Representative
  • KANSAS CITY CARE CLINIC
  • Kansas, MO FULL_TIME
  • POSITION SUMMARY The Bilingual Contact Center Representative answers and fields various types of calls while being familiar with the different KC CARE departments. Responsibilities include scheduling ...
  • 20 Days Ago

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Contact Center Representative II
  • Children's Mercy KC
  • Kansas, MO OTHER
  • Thanks for your interest in Children's Mercy! Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of...
  • 22 Days Ago

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Part-Time Contact Center Rep (On-site)
  • Public Safety Credit Union
  • Kansas, MO PART_TIME
  • Public Safety Credit Union’s mission is simple: “To provide financial empowerment to the first responder community.” In order to achieve this, we provide a culture of success by empowering our team me...
  • 1 Day Ago

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Scheduler - Ambulatory Surgery
  • Saint Mary's Medical Center
  • Springs, MO FULL_TIME
  • Scheduler - Ambulatory Surgery Facility St. Mary's Medical Center Location US-MO-Blue Springs ID 2024-155540 Category Admin Position Type Full Time Shift Days Job Type Non-Exempt Overview Join an awar...
  • 14 Days Ago

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0 Contact Center Scheduler jobs found in Kansas City, MO area

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Chef $18+ Flexible Schedule
  • The Madison Senior Living
  • Kansas City, MO
  • Description "After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It's home-like env...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative Scheduling
  • The University of Kansas Health System
  • Olathe, KS
  • Position Title Patient Service Representative Scheduling Olathe Health Cancer Center 15123 S. OMC Parkway Position Summa...
  • 3/28/2024 12:00:00 AM

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Care Partner $17.50+ Flexible Schedule
  • The Wellington Senior Living
  • Liberty, MO
  • Description "After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It's home-like env...
  • 3/28/2024 12:00:00 AM

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Retail Office Associate - Flexible Schedule
  • Bob's Discount Furniture
  • Kansas City, MO
  • Retail Office Associates Part-Time and Full Time Career Opportunities At Bobs Discount Furniture, we have fun, we love w...
  • 3/27/2024 12:00:00 AM

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Dental Hygienist - choose your schedule
  • GoTu
  • Kansas City, MO
  • Pay Range: $50-$65/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 3/26/2024 12:00:00 AM

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Patient Service Representative Scheduling
  • Kansas Health System
  • Overland Park, KS
  • **Position Title** Patient Service Representative SchedulingIndian Creek Medical Office Building**COVID-19 and flu vacci...
  • 3/26/2024 12:00:00 AM

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Dental Hygienist - choose your schedule
  • GoTu
  • Independence, MO
  • Pay Range: $50-$65/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 3/26/2024 12:00:00 AM

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Logistics Freight Scheduler
  • SSG, LLC.
  • Kansas City, MO
  • Job Description Job Description A growing Kansas City company is looking to add a Logistics Freight Scheduler to their g...
  • 3/25/2024 12:00:00 AM

Kansas City is the largest city in the U.S. state of Missouri. According to the U.S. Census Bureau, the city had an estimated population of 488,943 in 2017, making it the 37th most-populous city in the United States. It is the central city of the Kansas City metropolitan area, which straddles the Kansas–Missouri state line. Kansas City was founded in the 1830s as a Missouri River port at its confluence with the Kansas River coming in from the west. On June 1, 1850 the town of Kansas was incorporated; shortly after came the establishment of the Kansas Territory. Confusion between the two ensued...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$45,357 to $63,229
Kansas City, Missouri area prices
were up 1.7% from a year ago