Contact Center Scheduler jobs in Lawton, OK

About the position :

At The Good Shepherd Community Clinic, Inc. our medical office schedulers play a crucial role in facilitating efficient patient care by managing appointments, communication, and administrative tasks within the clinic.

The Good Shepherd Community Clinic, Inc. recognizes that wellness is key for both our employees and patients. We provide work-life harmony, excellent medical, vision, dental, life insurance, 2% IRA contribution each pay day, generous Paid Time Off (PTO) and 10 paid holidays.

Knowledge and Experience :

• High School diploma or equivalent required.
• Fluent in Spanish preferred
• Previous experience in a health care setting is preferred.
• Strong computer skills are a must.
• Highly motivated, well-organized and detail oriented.
• Able to manage multiple tasks in a fast-paced environment, while maintaining a high degree of professionalism and exceptional customer service with a diverse patient population

RESPONSIBILITIES

Exceptional Customer Service

• Greet patients in a friendly and pleasant manner using excellent customer service
• Provide excellent customer service to all patients
• Professionally answer, return, and forward telephone calls, emails, and faxes.
• Take and distribute messages to appropriate staff using the Electronic Health Record (EHR)
• Perform duties in an independent manner with support from the Patient Access Team Lead
• Educate patients regarding The Clinic’s guidelines and appropriate documents

Appointment Management

• Schedule appointments for patients
• Must be adept in working within the schedule portion of the Electronic Health Record (EHR)
• Review schedule daily to ensure all appointment needs are met
• Maintain departmental day-to-day office operations, monitor, and prioritize workflow, provider schedules and efficient patient workflow
• Listen to the patient’s needs and find a solution that is right for them
• Make patient appointment reminder calls
• Insurance Card & Demographic Capture / Update
• Provide interpreting services and ensure patient confidentiality
• Assist with cleaning duties and document preparation
• Collaborate with the team to ensure excellent patient care
• Adhere to clinic policies and procedures

PERSONAL SPECIFICATIONS

Behaviors :

• Respect for all others; seeing value in all people
• Ability to work closely and collaboratively with team members
• Displays excellent internal and external customer service
• Positive attitude

Attributes :

• A high degree of personal and professional discretion and integrity
• Ability to think and act quickly while maintaining a high-level of customer service and professionalism
• Mature, with good problem-solving skills
• Self-starter
• Physical Requirements : While performing the duties of this job, employees are regularly required to sit, walk and stand;
• talk and hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment;

reach with hands and arms; and lift up to 25 pounds.

Last updated : 2024-04-23