Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Hearthstone Nursing & Rehabilitation Center is seeking a mature individual with good communication skills to join our outstanding team as a Scheduler!
The general purpose of the Scheduler is to ensure sufficient nursing staff is available to meet the needs of the residents per facility policy and procedure and in accordance with governing Federal and State Regulations.
Schedule: Full-time, Monday-Friday weekend availability
Responsibilities:
Qualifications:
Benefits:
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Schedule:
Work Location: In person
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