Contact Center Scheduler jobs in Nashua, NH

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduler jobs

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Contact Center Rep/FT/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME

  •  

    Essential Functions & Responsibilities:





    - Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality, in regard to internal and external member information.

    - Professionally handle a large volume of inbound and outbound telephone calls.


    - Handle member account transactions with accuracy and a sense of urgency.



    - Work collaboratively with all internal members to resolve member inquiries in a timely and efficient manner.

    - To respond to all telephone and/or E-mail correspondences on the same day as they are received. Promote products and services via Sales Strategies, to meet or exceed department and company objectives; cross-selling.

    - On-line chat and e-mails, accurately input consumer loan applications (with assistance), answer basic questions, analyze credit reports, process banking transactions, quoting payoffs, setting up membership via on-line applications, troubleshooting on-line banking issues and set ups, and any job functions a "virtual branch" would handle.

    - Remain current, regarding TCU Products and Services, by previewing information provided. Seeking answers about such products and services and by participating in on-going training. Using knowledge of TCU products, services, and knowledge of operations to maintain and grow the membership by applying Sales Strategies that lead to, increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goal and maintain absolute confidentiality regarding member information.

    - Performs other duties, as assigned.
















    Knowledge and Skills:






    Experience* One year (1) to three (3) years of similar or related experience


    		* Experience in a Contact Center Environment, preferred



    		* Previous Member/Customer Service, required




    		* Financial Services experience, a plus




    		* Previous Lending experience, a plus














    EducationA high school education or GED





    		Higher education, a plus
















    Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others, inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, and/or soliciting cooperation.




















    Other Skills* Sales Acumen







    		* Strong Computer Skills







    		* Good Communication Skills






    		* Detail Oriented







    		* Multitasking







    		* Problem-Solving Skills, essential





    		* Organizational Skills







    		* Attention to Detail







    		* Basic Math Skills







    		* Ability to work independently and/or part of a team



    		* Spanish is a plus
















    Physical RequirementsThe ability to sit for extended periods of time





    		The ability to bend, twist, squat, and reach












    Work EnvironmentNon-member facing/fast paced/team oriented













    **Triangle Credit Union is proud to be an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.**
  • 1 Day Ago
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T
Contact Center Rep/FT/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME
  • Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
  • 1 Day Ago
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T
Contact Center Rep/FT/Spanish speaking/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME
  • Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
  • 1 Month Ago
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E
Contact Center Representative/Customer Service/Sales Training Provided!
  • Ellis Crow Solutions, LLC
  • Merrimack, NH PART_TIME,FULL_TIME
  • Step out of the ordinary and join an extraordinary team! Do you like to have fun? Are you always on the phone? Enjoy being a social butterfly and work well with others? Do you have a great attitude? D...
  • 1 Month Ago
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A
Scheduler
  • Avesta Systems
  • Nashua, NH FULL_TIME
  • Recruiting candidates for a Scheduler/Recruiter position with a healthcare company in Nashua. Minimum 1-year experience. An excellent opportunity to join a locally-owned business committed to customer...
  • 1 Day Ago
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A
Scheduler
  • Avesta Systems
  • Nashua, NH FULL_TIME
  • Recruiting candidates for a Scheduler/Recruiter position with a healthcare company in Nashua. Minimum 1-year experience. An excellent opportunity to join a locally-owned business committed to customer...
  • 1 Day Ago
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0 Contact Center Scheduler jobs found in Nashua, NH area

A
Scheduling Coordinator
  • Associated Home Care
  • Burlington, MA
  • About Associated Home Care Fueled by a real understanding of todays challenges, Associated is committed to a fundamental...
  • 4/19/2024 12:00:00 AM
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C
Scheduler Coordinator
  • Cambridge Rehabilitation and Nursing Center
  • Cambridge, MA
  • Cambridge Rehabilitation and Nursing Center - We offer the Following: Premium Compensation Great Benefits Package Fun, F...
  • 4/19/2024 12:00:00 AM
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Scheduling Manager
  • Verrus
  • Boston, MA
  • Position description: Oversees the work of Scheduling Engineers on one or more projects. Prepares and maintains schedule...
  • 4/19/2024 12:00:00 AM
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S
Construction Scheduler
  • SMK Services, Inc.
  • Belmont, MA
  • Construction Scheduler What We Do: SMK Services, Inc. (SMK) is a Construction Management and Engineering services consul...
  • 4/18/2024 12:00:00 AM
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A
Project Scheduler
  • Atlantic Group
  • Boston, MA
  • My client, a transportation company based in Boston, is looking for a Project Scheduler to join their team. The purpose ...
  • 4/18/2024 12:00:00 AM
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Project Scheduler
  • Millennium Corporation
  • Bedford, MA
  • Millennium Corporation is hiring an Integrated Master Scheduler to work in Hanscom AFB. The candidate must be able to ob...
  • 4/17/2024 12:00:00 AM
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Production Scheduler
  • Vericel® Corporation
  • Cambridge, MA
  • Vericel Corporation, a leader in advanced therapies for the sports medicine and severe burn care markets, has an excitin...
  • 4/17/2024 12:00:00 AM
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S
Aviation Scheduler
  • Summit Aviation (bozeman Mt)
  • Andover, MA
  • Summit and TransMedics Aviation have joined forces to create a National Aviation Network dedicated to organ transplant m...
  • 4/16/2024 12:00:00 AM
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About Nashua, New Hampshire

Nashua is a city in Hillsborough County, New Hampshire, United States. As of the 2010 census, Nashua had a population of 86,494, making it the second-largest city in the state after Manchester. As of 2017 the population had risen to an estimated 88,341. Built around the now-departed textile industry, in recent decades it has been swept up in southern New Hampshire's economic expansion as part of the Boston region. Nashua was twice named "Best Place to Live in America" in annual surveys by Money magazine. It is the only city to get the No. 1 ranking on two occasions—in 1987 and 1998. Nashua is ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$50,287 to $70,093
Nashua, New Hampshire area prices
were up 1.4% from a year ago
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