Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Part-time (25 Hours)
WHO WE ARE
Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho.
Our employees earn a guaranteed base wage, annual bonus and a generous incentive / commission schedule. We provide outstanding benefits, including :
If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership!
WHAT WE LOOK FOR
Key Competencies
WHAT YOU CAN EXPECT
Our Contact Center Specialists eagerly resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.
Location, Schedule Availability & Salary Information
Essential Duties & Responsibilities
Experience, Education & Certification
Last updated : 2024-04-23
0 Contact Center Scheduler jobs found in Ogden, UT area