Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Contact Center Agent
Onsite - Lehi, UT
Are you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that puts the quality of care at the forefront, all while revolutionizing the industry through alternative treatment options that impact those struggling with their mental health. As a Contact Center Agent, get ready to be the hero who connects individuals to life-saving treatments and brings hope to those who need it most.
But wait, there's more! Picture this: treatments delivered in spa-like clinic settings, creating a world-class experience that will blow your mind. Say goodbye to the traditional and hello to a new era of healthcare!
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
As a Contact Center Agent, your mission is to:
Benefits
Qualifications
Ready to embark on this exciting journey? Apply now at https://serenitymentalhealthcenters.com/careers or show off your skills by sending your resume to careers@serenityhealthcare.com. Get ready to change lives and be part of the healthcare revolution!
0 Contact Center Scheduler jobs found in Provo, UT area