Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Description
Contact Center Member Service Representatives serve as the Credit Union's primary contact for members using telephone and audio/video through the Interactive Teller Machines (ITMs). They are responsible for creating an engaging environment and an exceptional impression on all our members. The representative should be able to effectively complete the key job functions, which include, but are not limited to, accurately assisting members with their financial transactions, involving paying and receiving cash and other negotiable instruments through the ITM, professionally responding to member inquiries, researching requests and providing resolutions, developing member relationships through sales referral opportunities, and becoming proficient in credit union regulations, policies, and procedures that daily affect the job.
Requirements
Why join the top notch culture at Blue Eagle Credit Union:
MINIMUM QUALIFICATIONS & EDUCATION
The Contact Center Member Service Representative I must satisfy the minimum qualifications and education:
1 High School diploma or GED equivalent required
2 A minimum of 1 year cash handling experience
3 Past experience in positions that require attention to detail and math skills
4 Engaging personality and strong communication skills, with a pleasant phone voice
5 Basic experience with Google Applications: Docs, Sheets, Gmail, Calendar
PREFERRED QUALIFICATIONS & EDUCATION
The following qualifications and education are preferred:
1 Proficiency in speaking and writing translations between English and Spanish
2 An Associate degree or higher from an accredited college/university
3 Prior experience working in a financial environment, minimum 1, handling cash
4 Prior experience working in a call center environment, minimum 1 year
SKILLS & ATTRIBUTES
The Contact Center Member Service Representative I must possess the following skills and attributes:
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0 Contact Center Scheduler jobs found in Roanoke, VA area