Contact Center Scheduler jobs in Roanoke, VA

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Member Service Representative
  • Blue Eagle Credit Union
  • Roanoke, VA FULL_TIME
  • Description

    Contact Center Member Service Representatives serve as the Credit Union's primary contact for members using telephone and audio/video through the Interactive Teller Machines (ITMs). They are responsible for creating an engaging environment and an exceptional impression on all our members. The representative should be able to effectively complete the key job functions, which include, but are not limited to, accurately assisting members with their financial transactions, involving paying and receiving cash and other negotiable instruments through the ITM, professionally responding to member inquiries, researching requests and providing resolutions, developing member relationships through sales referral opportunities, and becoming proficient in credit union regulations, policies, and procedures that daily affect the job.


    Requirements

    Why join the top notch culture at Blue Eagle Credit Union:

    • Quarterly BONUS earning potential has averaged $1,200 for this position in 2023
    • Generous paid time off of 160 hours per year (4 weeks) with ability to advance to 200 hours per year (5 weeks) after 5 years of service
    • Paid holidays equates to an additional 10 days off per year
    • Career development from day 1
    • Community involvement opportunities provide an additional 8 hours of paid time off to serve
    • FREE health, dental, vision insurance, in addition to a monthly credit union HSA contribution
    • FREE telemedicine services for all team members (and your immediate family)
    • FREE Mental Health resources
    • 401(k) plan participation at 90 days with company match of 100% up to 6%
    • Active wellness program with gym membership reimbursements and more!
    • Additional benefits such as cancer, critical illness, accident, and life insurance options
    • Dependent Care flexible spending account

    MINIMUM QUALIFICATIONS & EDUCATION

    The Contact Center Member Service Representative I must satisfy the minimum qualifications and education:

    1 High School diploma or GED equivalent required

    2 A minimum of 1 year cash handling experience

    3 Past experience in positions that require attention to detail and math skills

    4 Engaging personality and strong communication skills, with a pleasant phone voice

    5 Basic experience with Google Applications: Docs, Sheets, Gmail, Calendar


    PREFERRED QUALIFICATIONS & EDUCATION

    The following qualifications and education are preferred:

    1 Proficiency in speaking and writing translations between English and Spanish

    2 An Associate degree or higher from an accredited college/university

    3 Prior experience working in a financial environment, minimum 1, handling cash

    4 Prior experience working in a call center environment, minimum 1 year


    SKILLS & ATTRIBUTES

    The Contact Center Member Service Representative I must possess the following skills and attributes:

    • a commitment to exceptional member service
    • strong listening skills with the ability to understand and appropriately restate what was heard
    • ability to appropriately respond to questions and objections and probe for understanding
    • ability to be solution-oriented
    • resourcefulness when searching for solutions/answers
    • strong interpersonal skills with ability to work with people at all levels of an organization and build teamwork
    • demonstration of initiative, commitment to continuous learning, and ability to adapt to changing demands and requirements
    • disposition to work in a fast-paced environment with frequent interruptions, occasional short deadlines, and stressful situations
    • high level of skill in handling sensitive and confidential information and ensuring privacy
    • excellent math skills, organizational skills and attention to detail
    • computer literacy (Google Applications and Microsoft Office)
  • 14 Days Ago

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OR Scheduler PT
  • LewisGale Medical Center
  • Salem, VA FULL_TIME
  • Introduction Do you want to join an organization that invests in you as a(an) OR Scheduler PT? At LewisGale Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs ...
  • Just Posted

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OR Scheduler FT
  • LewisGale Medical Center
  • Salem, VA FULL_TIME
  • Introduction Do you have the career opportunities as a(an) OR Scheduler FT you want with your current employer? We have an exciting opportunity for you to join LewisGale Medical Center which is part o...
  • 8 Days Ago

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Surgery Scheduler
  • Blue Ridge Surgery Center
  • Salem, VA FULL_TIME
  • Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Su...
  • 1 Month Ago

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Bilingual Contact Center Member Service Representative
  • Blue Eagle Credit Union
  • Roanoke, VA FULL_TIME
  • DescriptionBilingual Contact Center Member Service Representatives serve as the Credit Union's primary contact for Spanish speaking members using telephone and audio/video through the Interactive Tell...
  • 14 Days Ago

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Nursing Staff Scheduler
  • Mercer Healthcare Center
  • Bluefield, WV FULL_TIME
  • Mercer Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Nursing Staff Scheduler to join our team. PURPOSE/BELIEF STATEMENT: The Nursing Staff Scheduler...
  • 11 Days Ago

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0 Contact Center Scheduler jobs found in Roanoke, VA area

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RDH (Registered Dental Hygienist)- Make your Own Schedule and Choose Your Pay
  • GoTu
  • Roanoke, VA
  • Pay Range: $55-$75/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 3/29/2024 12:00:00 AM

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Administrative Assistant Part Time
  • Stratus Team LLC
  • Roanoke, VA
  • Job Description Job Description Ascent Engineering Group is a consulting engineering firm specializing in mechanical, el...
  • 3/28/2024 12:00:00 AM

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Dental Hygienist - choose your own schedule
  • GoTu
  • Henry, VA
  • Pay Range: $55-$75/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 3/27/2024 12:00:00 AM

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Drive with Lyft - Earn on Your Own Schedule
  • Lyft
  • Roanoke, VA
  • Earn $2,000 in Roanoke when you give 170 rides in 30 days. New drivers only. Terms apply. What is Lyft? Lyft is a flexib...
  • 3/26/2024 12:00:00 AM

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Dental Hygienist - choose your own schedule
  • GoTu
  • Roanoke, VA
  • Pay Range: $55-$75/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Christiansburg, VA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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RDH (Registered Dental Hygienist)- Make your Own Schedule and Choose Your Pay
  • GoTu
  • Henry, VA
  • Pay Range: $55-$75/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 3/26/2024 12:00:00 AM

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Remote Scheduler
  • Johnson Controls
  • Salem, VA
  • Description - External What you will do This position will be responsible for the scheduling and optimization of service...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water. Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$42,758 to $59,606
Roanoke, Virginia area prices
were up 1.2% from a year ago