Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Organization: Members First CU
Date Posted: January 10, 2024
Region: Mid-Michigan
Location of Position: Midland
Position Level: Entry
Do you have a passion for providing excellent member experience and thrive in a fast paced environment? Members First Credit Union is seeking an energetic Contact Center Consultant that has experience in customer service. This position has hybrid potential and offers a varied schedule.Interested individuals may go to our website at https://www.mfcu.net/Careers for a complete job description and to apply.
We will empower you to be the best version of yourself while helping you maintain a positive work/life balance. We believe in purpose, belonging and joy; when our people find this in their work and the people they work with, amazing things happen. We encourage a better tomorrow by being trustworthy, caring and enthusiastic.
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