Contact Center Scheduler jobs in Santa Cruz, CA
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Medical Scheduler
- Sirish Nakka, MD Inc Sleep Health MD
-
Santa Cruz, CA
FULL_TIME
-
- Follows front office protocols to maintain the integrity of company workflows.
- Opens and closes office, tidies workspace.
- Checks in/Checks out patients for appointments and services.
- Collects co-pays, estimated costs for services, and past due balances.
- Maintains patient records: Verifies, and updates demographic, insurance, and other necessary information in the health record.
- Answers the telephone, makes reminder calls, sends and responds to texts.
- When scheduling appointments in person or by telephone, considers options to optimize patient satisfaction, provider time, and treatment room utilization.
- Sends documents/forms that need to be completed prior to patient visit.
- Anticipates patients' anxieties answering patients' questions and provides education and explanation of recommended procedures and referrals.
- Ensures efficient coordination of care by electronically filing, retrieving and sending patient records according to HIPAA and company guidelines.
- Completes assigned tasks, Case Dashboard cases and Tasks in the Clinical Inbox in a timely manner.
- Maintains satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.
- Maintains patient confidentiality of personal/financial information and strictly follows HIPAA Guidelines.
- Helps patients in distress by responding to emergencies in a calm and professional manner.
- Maintains operations by following policies and procedures; reporting needed changes.
- Provides feedback and communicates regularly with Scheduling Manager to optimize workflows and identify areas of improvement.
- Other tasks and projects as assigned.
- 1 Day Ago
Surgery Scheduler
- Dignity Health Medical Group
-
SANTA CRUZ, CA
FULL_TIME
- OverviewDignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affi...
- 1 Month Ago
Front Office Receptionist/Scheduler
- Santa Cruz Oral & Maxillofacial Surgery
-
Santa Cruz, CA
FULL_TIME
- Overview:We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Receptionist in a busy Oral Surgery practice. As the first point of contact for our patients...
- 30 Days Ago
Director of Nursing (DON) - The Camp Recovery Center
- Camp Recovery Center
-
Scotts, CA
FULL_TIME
- Overview Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approxi...
- 6 Days Ago
Chief Financial Officer (CFO) The Camp Recovery Center
- The Camp Recovery Center
-
Scotts, CA
FULL_TIME
- Overview Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approxi...
- 10 Days Ago
NOC Shift Nurse - 7th Avenue Center
- 7TH AVENUE CENTER LLC
-
Santa Cruz, CA
FULL_TIME
- Our Agency Since 1990 the Front St family of companies has been a leader in mental health support services in Santa Cruz and Monterey County. We are proud to be an integral part of a system that provi...
- 1 Month Ago
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0 Contact Center Scheduler jobs found in Santa Cruz, CA area
Scheduler
- Stanford University
-
Stanford, CA
- The Clinical and Translational Research Unit (CTRU) is the leading academic center for Stanford Medicine and provides st...
- 4/24/2024 12:00:00 AM
Flexible Schedule In Home Caregiver
- HCAOA
-
Palo Alto, CA
- Voted 2022 Best of Home Care: Employer of Choice and Provider of Choice Compensation: $256 a day Hours: Choose your pref...
- 4/24/2024 12:00:00 AM
Drive with Lyft - Earn on Your Own Schedule
- Lyft
-
San Jose, CA
- Earn a $400 bonus in San Jose when you give 170 rides during your first 30 days. New drivers only. Terms apply. We're lo...
- 4/23/2024 12:00:00 AM
Drive with Lyft - Earn on Your Own Schedule
- Lyft
-
San Jose, CA
- Apply to drive with Lyft in California and start earning on your own terms. Driving with Lyft in California means you ha...
- 4/22/2024 12:00:00 AM
Flexible Schedule In Home Caregiver with Overtime Pay
- Right at Home
-
Palo Alto, CA
- Voted 2023 Best of Home Care: Employer of Choice, Provider of Choice Compensation: $216 - $256/shift Hours: Twelve hour ...
- 4/22/2024 12:00:00 AM
Remote Sales Rep - Flexible Schedule
- Asurea Powered by Quility
-
San Jose, CA
- Job Description Job Description Remote Sales Rep - Flexible Schedule Must be authorized to work in the US, no work visas...
- 4/21/2024 12:00:00 AM
GRFO Production Control Planner & Master Scheduler - (B3)
- Applied Materials, Inc.
-
Santa Clara, CA
- Key Responsibilities Employees may specialize in planning activities involving production control, inventory control, pr...
- 4/21/2024 12:00:00 AM
Remote Sales Rep - Flexible Schedule
- Symmetry
-
San Jose, CA
- Remote Sales Rep - Flexible Schedule Must be authorized to work in the US, no work visas offered at this time Organizati...
- 4/20/2024 12:00:00 AM
About Santa Cruz, California
Santa Cruz (/ˈsæntə ˈkruːz/, Spanish: Holy Cross) is the county seat and largest city of Santa Cruz County, California. As of 2013 the U.S. Census Bureau estimated Santa Cruz's population at 62,864.
Situated on the northern edge of Monterey Bay, about 32 mi (51 km) south of San Jose and 75 mi (120 km) south of San Francisco, the city is part of the 12-county San Jose-San Francisco-Oakland Combined Statistical Area.
Santa Cruz is known for its moderate climate, natural environment, coastline, redwood forests, alternative community lifestyles, and socially liberal leanings. It is also home to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$51,818 to $72,227
Santa Cruz, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago