Contact Center Scheduler jobs in Seattle, WA
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Lead Contact Center Manager
- AppleOne
-
Bothell, WA
FULL_TIME
-
Lead Contact Center Manager - Elevate the Customer Experience
Join our dynamic team as a Lead Contact Center Manager and become the driving force behind delivering exceptional customer service across our national network. Ensure that 90% of all incoming calls, chats, and texts are not just answered but result in a pleasant, memorable experience for every caller.
Your Impact:
-Direct management of a contact center team, focusing on efficiency, quality control, and excellent customer service.
-Predict and manage team schedules based on seasonal call volumes, ensuring seamless customer interactions.
-Mentor and guide your team through challenges, fostering an environment of learning and growth.
-Manage weekly bonus tracking, ensuring team motivation and recognition for outstanding performance.
-Uphold the highest quality of property knowledge, ensuring accurate information is always relayed to customers.
-Expertly handle escalations, providing solutions and maintaining customer satisfaction.
Qualifications:
* High School Diploma or GED; some college or degree preferred.
* 1 year(s) of call center leadership experience or 2 years in multifamily industry management.
* Customer service orientation, detail-oriented, with the ability to multitask effectively.
* Familiarity with Yardi’s CRM systems is a plus.
* Excellent verbal, written, and interpersonal communication skills.
Perks:
- The opportunity to work from a regional or home office.
- Continuous learning and growth opportunities within a vast property network.
- A supportive, team-oriented workplace culture.
This position is not just a job; it’s a career opportunity to lead by example, inspiring your team to achieve new standards in customer service. If you’re ready to make a significant impact and help shape the future of our customer interactions, apply now to join our team.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf - 20 Days Ago
Patient Contact Center Representative
- Neighborcare Health
-
Seattle, WA
FULL_TIME
- This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent cus...
- 2 Days Ago
Contact Center Representative
- Seattle Credit Union
-
Seattle, WA
FULL_TIME
- Job Title: BILINGUAL CONTACT CENTER REPRESENTATIVE Functional Area: Operations Department: Contact Center Reports to: Contact Center Supervisor Employee Type: Regular, FT FLSA Status: Non-exempt Seatt...
- 1 Month Ago
Contact Center Manager
- Weidner Apartment Homes
-
Kirkland, WA
FULL_TIME
- Salary Range: $62,000 - 70,000 As a leader you will be the glue that ensures that 90% of all calls that come to the contact center are answered and callers have a pleasant if not fantastic experience....
- 29 Days Ago
Patient Contact Center Representative
- Neighborcare Health
-
Seattle, WA
FULL_TIME
- This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent cus...
- 1 Month Ago
Surgery Scheduler
- Washington Center for Pain Management
-
Bellevue, WA
FULL_TIME
- At Washington Center for Pain Management, we are committed to alleviating pain, restoring health, and improving quality of life. Our goal is to help our patients’ live healthier lives while gaining co...
- 1 Day Ago
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0 Contact Center Scheduler jobs found in Seattle, WA area
Benefits Administrator - Hybrid Schedule
- KP Recruiting Group
-
Seattle, WA
- Job Description KP Recruiting Group is a consulting firm that provides leadership and exceptional talent to some of the ...
- 4/26/2024 12:00:00 AM
Project Scheduler
- Insight Global
-
Seattle, WA
- Day-to-Day: Leads, develops, coordinates, integrates, analyzes, and maintains integrated plans and schedules for complex...
- 4/24/2024 12:00:00 AM
Planning/Scheduling Specialist
- Cascade Gasket and Manufacturing Co, Inc.
-
Auburn, WA
- Job Description Job Description (This position is subject to the Export Control Laws, which requires the employees to be...
- 4/24/2024 12:00:00 AM
Remote Scheduling Coordinator
- Why Knot Travel
-
Seattle, WA
- Job Description About the job: This is a remote position. We are searching for highly self-motivated and entrepreneurial...
- 4/24/2024 12:00:00 AM
Production Planner & Scheduler
- Butler America Aerospace
-
Everett, WA
- Job Description Job Description Production Planner & Scheduler Location: Everett, WA Job ID: #69111 Pay Range: $34.08-$4...
- 4/24/2024 12:00:00 AM
Scheduler
- The Lane Construction Corporation
-
Renton, WA
- The Lane Construction Corporation is one of America’s leading construction companies, specializing in large, complex civ...
- 4/23/2024 12:00:00 AM
Flexible Schedule Nanny
- Jovie of Mill Creek Tacoma + Renton
-
Kirkland, WA
- Part Time & Full Time Nanny position available starting at $25/hr Jovie of Mill Creek is hiring exceptional caregivers! ...
- 4/23/2024 12:00:00 AM
Project Scheduler
- Insight Global
-
Seattle, WA
- Day-to-Day: Leads, develops, coordinates, integrates, analyzes, and maintains integrated plans and schedules for complex...
- 4/22/2024 12:00:00 AM
About Seattle, Washington
Seattle (/siˈætəl/ (listen) see-AT-əl) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With an estimated 730,000 residents as of 2018[update], Seattle is the largest city in both the state of Washington and the Pacific Northwest region of North America. According to U.S. Census data released in 2018, the Seattle metropolitan area’s population stands at 3.87 million, and ranks as the 15th largest in the United States. In July 2013, it was the fastest-growing major city in the United States and remained in the Top 5 in May 2015 with an annual...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$51,168 to $71,322
Seattle, Washington area prices
were up 2.8% from a year ago
were up 2.8% from a year ago