Contact Center Scheduler jobs in Shreveport, LA

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduler jobs

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Customer Contact Center Rep
  • Farmers Bank & Trust
  • Texarkana, TX FULL_TIME
  • Customer Contact Center Rep

    At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of “call centers” leave customers wishing they didn’t have to call. We strive to be different!

    Responsibilities/Duties
    Would you find it fun and challenging to:
    • Be the first point of contact for our customers who call in, sometimes with only questions, but many times with account problems;
    • Help customers find the answers they need while protecting them from giving out information to other people who would misuse it;
    • Pay attention to the details that the customers give you, and ask questions if you need to verify further, to make sure each caller is who they say they are and that their request is legitimate;
    • When you are not able to help a caller, find the person in the Bank who can;
    • Build relationships with your phone customers so you can help them figure out which products and services will help them the most;
    • Having growth and advancement opportunities; and
    • On those days when you have callers who may be a bit testy, creatively figuring out ways to make their day!
    Required Qualifications
    • High School diploma or GED
    • At least 12 months of experience in customer service or banking
    • Great communication skills
    • Must put HEART into everything you do!
      • H – Honor
      • E – Excellence
      • A – Adaptability
      • R – Respect
      • T – Teamwork
    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodation@MyFarmers.bank and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
  • 1 Month Ago
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Customer Contact Center Rep
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • Just Posted
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Customer Contact Center Rep. PT
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 8 Days Ago
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Scheduler
  • Feyer&Associates
  • Athens, LA FULL_TIME
  • Job Description : Position Type : Remote Age Requirement : 18 years or older Eligibility : Must be authorized to work in the USA, Australia, Mexico, or Colombia Experience : No prior experience requir...
  • Just Posted
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Medical Scheduler
  • WellNecessities Holdings
  • Shreveport, LA FULL_TIME
  • We are currently looking for experienced Medical Scheduler to join our team!! Candidate must have great customer service, organized, can multitask, and work in a fast-paced environment. Medical Schedu...
  • 16 Days Ago
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Transit Scheduler & Service Planner
  • SporTran
  • Shreveport, LA FULL_TIME
  • JOB TITLE: Transit Scheduler & Service Planner REPORTS TO: COS JOB SUMMARY This position is responsible for researching needs and planning transportation services provided by SporTran. Responsible for...
  • 16 Days Ago
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0 Contact Center Scheduler jobs found in Shreveport, LA area

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Spring Into a New Sales Career! NO cold calling; NO office; CONTROL your schedule; FREE fresh leads;
  • TAG
  • Shreveport, LA
  • Job Description Job Description The Assurance Group (www.assuregrp.com) is looking for the right person to fill a consul...
  • 4/24/2024 12:00:00 AM
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Weekend RN Admit Nurse, Baylor Schedule
  • Amedisys Inc.
  • Shreveport, LA
  • Overview Shift: Full Time Weekend Days, Baylor Schedule Options: Friday, Saturday and Sunday or Saturday, Sunday and Mon...
  • 4/24/2024 12:00:00 AM
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Office Assistant
  • We Care Sitting Services LLC
  • Shreveport, LA
  • Job Description Job Description Job Summary We Care Sitting Services, LLC is seeking a motivated and outgoing Office Ass...
  • 4/24/2024 12:00:00 AM
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Drive with Lyft - Earn on Your Own Schedule
  • Lyft
  • Shreveport, LA
  • What is Lyft? Lyft is a flexible earning opportunity and a platform that connects drivers with individuals that need rid...
  • 4/22/2024 12:00:00 AM
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Remote Scheduling Coordinator
  • Feyer&Associates
  • Shreveport, LA
  • We are currently seeking enthusiastic individuals to join our team as Remote Scheduling Coordinators. This is a unique o...
  • 4/22/2024 12:00:00 AM
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Medical Assistant Scheduler - Endoscopy Lab - Kings Hwy
  • Ochsner LSU Health System
  • Shreveport, LA
  • We're about creating exceptional experiences for both our patients and our employees. Partnering with the LSU School of ...
  • 4/22/2024 12:00:00 AM
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Occupational Therapist-Phys MED Therapy Rehab-Prn
  • Christus Health
  • Shreveport, LA
  • Description Summary: A professional who assesses, plans, implements, coordinates, monitors, and evaluates patient care a...
  • 4/22/2024 12:00:00 AM
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Executive Administrative Assistant
  • Sid Potts, Inc
  • Shreveport, LA
  • Company Description Sid Potts, Inc. is a private jeweler and diamond & estate broker based in Shreveport, Louisiana. The...
  • 4/21/2024 12:00:00 AM
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About Shreveport, Louisiana

Shreveport is located in Northwest Louisiana. It is the center of the Ark-La-Tex region where Arkansas, Louisiana, and Texas meet. It is also part of the I-20 Cyber Corridor linking the tech-centered Dallas-Fort Worth, Shreveport-Bossier, Greater Monroe, and Greater Atlanta metropolitan areas together. The city of Shreveport is 188 miles from Dallas, 98 miles from Tyler, and 41 miles from Marshall, Texas; 215 miles from Little Rock and 73 miles from Texarkana, Arkansas; and 250 miles from the state capital of Baton Rouge, 99 miles from Monroe, 69 miles from Ruston, and 30 miles from Minden, Lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$42,540 to $59,295
Shreveport, Louisiana area prices
were up 1.2% from a year ago
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