Contact Center Scheduler jobs in Spartanburg, SC

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Manager
  • Travers Tool Co., Inc.
  • Duncan, SC FULL_TIME
  • We are looking for the Contact Center Manager to support the Operations and CX Director in creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Assist in managing departmental staff and workflow to ensure Service Level Agreements are met. Coach, mentor, and motivate team members and assist Director in assessing performance. Provides support to management, including training, and keeps management updated on team performance. Communicate concerns and policies among management and team members.

    RESPONSIBILITIES:

    • Talent selection - Sourcing, Selection, Hiring, On-Boarding Training
    • Develop and roll out robust training documents and guides
    • Overall Coaching, Training and Development
    • Scheduling and staffing to ensure meeting of both task SLA’s while staying within Productivity expectations.
    • Design and manage effective call routing systems within the phone system and ticket environments.
    • Managing multi-channel tickets and tasks including Phone, Chat, E-mail, Marketplace and E-Commerce Orders
    • Manage customer service interactions including Returns, complaints and low scored surveys
    • Managing effective outbound calling for customer service tickets such as Shipment update dates, hygiene calls and other.
    • Establish overall contact center goals and objectives and delegate to the reps their respective goals and objectives for weekly review.
    • Ensuring sales conversion on tasks to support company revenue targets.
    • Develop, run, analyze and deliver monthly reports for productivity, quality and sales conversion performance.
    • Manage contact center technology including software for tickets, chat, phone and ERP
    • work with IT to implement key projects such as ERP to Telephony integration and upgrades changes to systems.
    • Work closely with outside IT vendors on managing and improving business systems.
    • Able to work from 10:00 am to 7:00 pm EST
    • Consistently demonstrates focus, clarity and values alignment across the department.
    • Achieves agreed-upon goals by exercising strong leadership, effective management, and holding team accountable.
    • Communicate with internal teams to improve quote conversions; responsible for ensuring team members meet or exceed target quote conversion goals
    • Respond effectively to escalated customer issues

    EXPERIENCE:

    • 3-5 years of work experience in a call center supervisor role with managing the team up to 25 staff
    • Experience in Product based businesses, ideally some form of business supplies selling to Direct B:B customers
    • Comfortable with high paced, high order volume environments.
    • Experience with Hubspot Service Hub or Zen Desk; Ring Central or similar Telephony platform.
    • Experience with ERP system such as Epicor, Netsuite, Infor or similar.
    • Comfortable in hands-on environment where candidate must be able to do any role done by their staff.
    • Specialized training in management, team-building and industry-specific terminology may be required.
    • Strong problem-solving skills
    • Strong verbal & written communication abilities

    Job Type: Full-time

    Pay: $60,000.00 - $85,000.00 per year

    Work Location: In person

  • 1 Month Ago

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Production Scheduler
  • Spartanburg Steel Products
  • Spartanburg, SC FULL_TIME
  • Full-time Company Description Spartanburg Steel Products is a major supplier of metal stampings and welded sub-assemblies for automotive, lawn & garden, agricultural, and construction equipment OEMs t...
  • 7 Days Ago

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Team Coordinator - Medical Scheduler
  • Agape Care Group
  • Landrum, SC FULL_TIME
  • Overview Join Our Team as a Team CoordinatorAre you a leader committed to creating meaningful patient experiences? Do you have strong organizational and people skills? We are looking for a team coordi...
  • 22 Days Ago

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Production Scheduler (FT)
  • Spartanburg Steel Products
  • Spartanburg, SC FULL_TIME
  • Primary Objectives:To effectively plan, schedule, and coordinate production activities to ensure efficient and timely manufacturing of steel-stamped products.This position will play a crucial role in ...
  • 23 Days Ago

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Surgery Scheduler - Days
  • St. Luke's Hospital
  • Columbus, NC FULL_TIME
  • St. Luke’s Hospital has a new opportunity for an experienced Surgery Scheduler! Our hospital is one of very few critical access hospitals in the country that earned 5-Stars in patient satisfaction fro...
  • 5 Days Ago

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Patient Scheduler - LPN
  • Enhabit Home Health & Hospice
  • Rutherfordton, NC OTHER
  • Overview Location: 190 North Main St Rutherfordton, North Carolina 28139 Hours: Monday-Friday 8:00am-5:00pm Enhabit Home Health & Hospice is hiring a Patient Services Coordinator (Scheduler) to join o...
  • 13 Days Ago

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0 Contact Center Scheduler jobs found in Spartanburg, SC area

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Scheduler
  • Rogers Group, Inc.
  • Greenville, SC
  • As a Project Scheduler in our Carolinas Division, you will develop, monitor and manage multiple schedules for projects w...
  • 3/28/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Spartanburg, SC
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Boiling Springs, SC
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Taylors, SC
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Shelby, NC
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Kings Mountain, NC
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

E
Patient Scheduler - LPN
  • Enhabit Inc.
  • Rutherfordton, NC
  • Overview Location: 190 North Main St Rutherfordton, North Carolina 28139 Hours: Monday-Friday 8:00am-5:00pm Enhabit Home...
  • 3/25/2024 12:00:00 AM

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Planner (scheduling, MRP, Automotive)
  • KYYBA
  • Greer, SC
  • Job Description Job Description Purpose/ Responsibilities: Efficiently ensures availability of the required quantity of ...
  • 3/25/2024 12:00:00 AM

Spartanburg is the most populous city in and the seat of Spartanburg County, South Carolina, United States, and the 12th-largest city by population in the state. The city of Spartanburg has a municipal population of 37,013, and Spartanburg County has an urban population of 180,786 as of the 2010 census. The Spartanburg Metropolitan Statistical Area, including Spartanburg and Union counties, had a population of 317,057 as of the 2010-2014 American Community Survey 5-Year Estimates. Spartanburg is the second-largest city in the greater Greenville–Spartanburg–Anderson Combined Statistical Area, w...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$43,470 to $60,599
Spartanburg, South Carolina area prices
were up 1.5% from a year ago