Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
We are looking for the Contact Center Manager to support the Operations and CX Director in creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Assist in managing departmental staff and workflow to ensure Service Level Agreements are met. Coach, mentor, and motivate team members and assist Director in assessing performance. Provides support to management, including training, and keeps management updated on team performance. Communicate concerns and policies among management and team members.
RESPONSIBILITIES:
EXPERIENCE:
Job Type: Full-time
Pay: $60,000.00 - $85,000.00 per year
Work Location: In person
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0 Contact Center Scheduler jobs found in Spartanburg, SC area