Contact Center Scheduler jobs in Springfield, OH

Position Responsibilities:

• Translate the monthly SIOP consensus plan by product family to a detailed weekly production schedule with a 12-18 month planning horizon into the ERP for weekly MRP generation
• Incorporate inter-company demand and backlog into SIOP supply planning process to ensure capacity and resources are available to meet demand requirements.
• Monitor and drive resolution of MRP processing errors.
• Support customer service with exception request analysis and expediting resolution.
• Create and publish daily/weekly/monthly factory schedule adherence, capacity, and inventory shortages.
• Identification and resolution of Constraints - Capacity, Resource & Material.
• Conducts a demonstrated lead-time analysis and measures gap to published lead times. Drives corrective action plan and reviews and updates published lead-times.
• Data analysis and reporting of key performance indicators such as: delivery performance, backlog, performance to master schedule and inventory turns.
• Drives continuous process improvement, strives to improve efficiency, likely to challenge processes where favorable alternatives may be available.
• Timely management of exception messages generated by the ERP system.
  Maintain data integrity of ERP planning parameters. Parameters such as lead times, lot sizes, safety stocks, delivery times, and order file data for all scheduled items
• Coordinates with planners to meet assigned goals for serviceability and inventory.
• Provide training on master production scheduling procedures and processes.

Key Competencies and Success Factors:

• Ability to effectively make complex decisions with limited time and information and can determine decision making criteria based on priorities.
• Ability to collaborate effectively across multiple disciplines with internal and external resources.
• Strong analytical capabilities, with a basic understanding of statistical analysis techniques.
• Strong interpersonal skills, independent problem resolution, proven leadership ability, and the ability to manage the requirement of others.
• Comfortable leading discussion and debate both within peer group and with matrix business partners, operational partners and leaders.
• Data access/retrieval skills with extensive experience in data analysis, data manipulation using MS Excel and/or other tools as provided.
• Working knowledge of ERP system- preferably SAP.

Experience and Skills Required:

• BS/BA degree in business or engineering discipline preferred
• Minimum of 3-5 years of experience in analyzing data relating to product forecasting, master scheduling, or shipment forecasting.
• APICS Certification in Production and Inventory Management (CPIM) preferred, not required
• Experience with rate-based or flow line (non-MRP) and job shop manufacturing environments.
• Experience in operations, inventory management, MRP and lean manufacturing processes.