Contact Center Scheduler jobs in Toledo, OH
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Contact Center Representative
- Jackson Hewitt - 2362
-
Toledo, OH
FULL_TIME
-
At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.
Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
What you'll do here:- Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.
Skills you'll bring for success:- 1 - 3 years previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH’s products and/or services
- 2 Months Ago
Healthcare Sales Representative
- MDVIP Contact Center
-
Sylvania, OH
TEMPORARY
- The primary responsibility of this position is to focus on selling this innovative program to the existing patients of the physician’s practice. This requires meeting with patients to ensure each pati...
- 15 Days Ago
Member Services Representative (Contact Center)
- Area Financial Services, Inc.
-
Fremont, OH
FULL_TIME
- Area Financial Services is a Credit Union Service Organization (CUSO) providing high quality products and services to credit unions. Formed in 1986 and located in Fremont, OH, Area Financial Services ...
- 1 Day Ago
Scheduler/Biller - Mercy Health Arrowhead Medical Center
- Mercy Health BSMH
-
Maumee, OH
OTHER
- Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It give...
- 19 Days Ago
Scheduler
- Kingston Residence of Perrysburg
-
Perrysburg, OH
FULL_TIME
- Work Details: Full Time We are looking for a passionate Scheduler in the Perrysburg area to join our team! Our commitment is to deliver the highest quality of care while nurturing, educating and helpi...
- 15 Days Ago
Scheduler
- Certus Healthcare- Waterville
-
Waterville, OH
FULL_TIME
- Ready for a terrific opportunity? Heritage Village of Waterville, a Certus Healthcare Management Community, is seeking a Scheduler to join our team! We offer full benefits, 401K, tuition reimbursement...
- 8 Days Ago
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0 Contact Center Scheduler jobs found in Toledo, OH area
Driver - Relief Schedule GeoBox (CDL A Required)
- PepsiCo, Inc.
-
Toledo, OH
- **Driver - Relief Schedule GeoBox (CDL A Required)** CAROUSEL_PARAGRAPH * Toledo, Ohio * Delivery * 5000813974506 ** Sha...
- 4/19/2024 12:00:00 AM
Trainee Project Scheduler - Refinery (On-Site)
- Nexus Engineering Group
-
Toledo, OH
- Purpose: The trainee Project Scheduler is responsible for supporting the planning, scheduling, and tracking of capital p...
- 4/18/2024 12:00:00 AM
Trainee Project Scheduler (Engineering Role)
- Nexus Engineering Group
-
Maumee, OH
- Purpose: The Trainee Project Scheduler is responsible for assisting in the development and maintenance of project schedu...
- 4/18/2024 12:00:00 AM
Scheduling Coordinator - LPN
- Briar Hill Health Campus
-
North Baltimore, OH
- JOIN TEAM TRILOGY: Our LPNs love Trilogy for the stability, meaningful work, and great team. If you're looking to grow a...
- 4/17/2024 12:00:00 AM
Trainee Project Scheduler - Refinery (On-Site)
- Nexus Engineering Group
-
Toledo, OH
- Purpose: The trainee Project Scheduler is responsible for supporting the planning, scheduling, and tracking of capital p...
- 4/16/2024 12:00:00 AM
Trainee Project Scheduler (Engineering Role)
- Nexus Engineering Group
-
Maumee, OH
- Purpose: The Trainee Project Scheduler is responsible for assisting in the development and maintenance of project schedu...
- 4/16/2024 12:00:00 AM
Nurse Practitioner Flexible Scheduling!
- Hiring Now!
-
Toledo, OH
- Our Company: Abode Care Partners Overview: Are you a licensed nurse practitioner (NP) looking for a new opportunity? We ...
- 4/15/2024 12:00:00 AM
Dental Hygienist - choose your schedule
- GoTu
-
Toledo, OH
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/15/2024 12:00:00 AM
About Toledo, Ohio
Toledo (/təˈliːdoʊ/) is a city in and the county seat of Lucas County, Ohio, United States. Toledo is in northwest Ohio, at the western end of Lake Erie bordering the state of Michigan. The city was founded in 1833 on the west bank of the Maumee River, and originally incorporated as part of Monroe County, Michigan Territory. It was re-founded in 1837, after conclusion of the Toledo War, when it was incorporated in Ohio.
After the 1845 completion of the Miami and Erie Canal, Toledo grew quickly; it also benefited from its position on the railway line between New York City and Chicago. The first...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$44,813 to $62,463
Toledo, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago