Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
People For People is currently hiring a full time Dispatch/Scheduler for our Yakima Transportation department. We are looking for a dynamic professional with a passion to serve the community and enjoys working with people. Please visit our website at www.pfp.org for a complete job description including job requirements and essential functions.
Summary:
If you enjoy working with the public and helping individuals with special needs, then come join our team of professional scheduler/dispatchers and give back to your community! We are looking for a dedicated and caring individual to provide daily coordination of the drivers transportation scheduling and or the daily coordination of real-time dispatch. This position requires an individual with comprehensive knowledge of transit operation and good customer relations, internal and external. Bilingual (English/Spanish) skills preferred but not required.
Starting Wage: $16.45/hour
Wage Range: $16.45 - $21.47/hour
Benefits: Along with this comprehensive benefits package, we also value our family time. Work days are Monday – Friday with some flexibility in the working hours of 8:00 AM to 5:00 PM. Remote work from home may be available on a rotating basis.
Please apply on our website at www.pfp.org. To be considered for this position, you must apply on our website and include all of the following documents: Cover Letter, Resume and a People for People Application. Only complete application packets will be considered.
Position may remain open until filled.
People For People is an equal opportunity employer/program and does not unlawfully discriminate on the basis of race, creed, national origin, disability, sex, marital status, age, or any other protected status covered by the federal or state law. Please let People For People know if you need of a reasonable accommodation in order to perform the essential functions of the job or to participate in the application process. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.
People For People
Attention: HR
304 West Lincoln Avenue
Yakima, WA 98902
jrodriguez@pfp.org
(509) 895-8245
Job Type: Full-time
Pay: $16.45 - $21.47 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: In person
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