Contact Center Scheduler, Sr. jobs in Atlanta, GA

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Sr. Scheduler
  • Yates
  • Atlanta, GA FULL_TIME


  •     

    Position: Senior Scheduler

    Location: Atlanta, GA

     

    Yates is proud to be an industry leader in construction services. To be a top of class organization, Yates is dedicated to hiring individuals who understand the importance of safety; instills integrity in all aspects of their lives; are passionate about what they do; and committed to providing value to our clients.

     

    Skills and Experience:

    Senior level position that will work either as lead on large commercial projects or small projects to perform scheduling responsibilities. Will be responsible for the assembling and analyzing of project information and preparing understandable documents which serve as a tool to eliminate design discrepancies and problems, while improving the efficient planning and scheduling of projects. Will develop detailed schedules with the project team and trade partners. Will monitor projects in accordance to set schedules based on departmental procedures. Will be responsible for the input, analysis, and monitoring of design deliverables, procurement and construction schedules. Will develop internal and external reports describing project status.   Work will require application of planning/scheduling and cost techniques and methods based on level of experience and will involve substantial evaluation, analysis, and modification of such standards in problem-solving efforts.

    Requirements:

    • Excellent written and verbal communication skills.
    • Strong problem-solving and analytical skills.
    • Strong prioritization and organizational skills; detail-oriented.
    • Strong working knowledge of ERP cost management tools.
    • Strong working knowledge of Primavera 6.
    • Working knowledge of programs such as Excel, and Word.
    • Well-rounded base of knowledge in construction disciplines.
    • 7-10 years previous industrial or commercial construction experience is required.
    • B.S. Degree – Construction Management, Engineering, or Business Administration preferred.

     

    Essential Job Duties:

    The Project Scheduler is responsible for overseeing all project-scheduling activities for assigned projects. The Project Scheduler will be responsible to create a schedule based their knowledge and understanding of schedule development and the construction industry.

     

    • Produce conceptual schedules with little or no input from the project team for debate and refinement by the team.
    • Ideally looking for someone who is strong in scheduling and 3D modeling.
    • Maintain a database of probable schedule durations by activities as well as overall durations.
    • Development of the baseline overall schedule using well-defined and properly sequenced work activities.
    • Oversee all project scheduling activities and provide required status updates, forecasts, and reports as necessary.
    • Develop project schedule layouts in conjunction with the project team, alternate schedules and progress measurement of the schedule.
    • Reviewing and critiquing Vendor and Subcontractor monthly updates to the schedule.
    • Verifying that the updates are an accurate representation of the work accomplished.
    • Understand the flow and logistics needed for the execution of the project.
    • Supports ongoing projects by working with the project manager and discipline leads on project status, identifying opportunities for improvement, delays and areas where additional concentration is required.
    • Recommending work around plans to keep the project on track.
    • Perform other duties as requested by project management.

     

     

    Key Markets:

    • Gaming / Casino
    • Hospitality
    • Manufacturing

     

     

    The above description covers the principal duties and responsibilities of the job.  The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected statusReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE/Vets/Disabilities/M/F

     

    Yates performs heavy construction and building work throughout the United States and relocation is sometimes required for continuous employment opportunities.

    Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
    Phone: 205-940-4126
    Email: ekinzer@wgyates.com

    Equal Opportunity Employer, including disabled and veterans.

    If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: EnglishSpanishArabic - Chinese

    EnglishSpanishChinese

    If you want to view the Pay Transparency Policy Statement, please click the link: English

     

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  • 11 Days Ago

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Contact Center Consultant
  • Go Energy Credit Union
  • Dallas, GA FULL_TIME
  • General Summary: Demonstrates a positive outlook and consistently performs within the context of Go Energy Credit Union philosophy, mission and corporate culture. Provides quality service and strives ...
  • Just Posted

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Contact center representative
  • Jackson Hewitt
  • Athens, GA FULL_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
  • 1 Day Ago

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Contact center specialist
  • Fiserv
  • Marietta, GA FULL_TIME
  • You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are more than 40,000, #FiservProud innovators, delivering superior value for our clie...
  • 2 Days Ago

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Contact Center Agent
  • NewPoint Media Group, LLC
  • Lawrenceville, GA FULL_TIME
  • Company DescriptionWe combine print, web, mobile, social, direct mail, and email into fully integrated and customized plans to deliver the highest return on investment to our clients. Our affiliated c...
  • 1 Month Ago

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Contact Center Rep
  • ASSOCIATED CREDIT UNION
  • Norcross, GA FULL_TIME
  • Contact Center Representative I Position Description Department: Contact Center Reports to: Lead, Supervisor, AVP, Contact CenterSupervises: NoneSkill Levels: Level I, Level II Position Purpose The pr...
  • 1 Month Ago

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0 Contact Center Scheduler, Sr. jobs found in Atlanta, GA area

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Construction Scheduler
  • Insight Global
  • Atlanta, GA
  • Day to day: A client of Insight Global is looking for a construction scheduler to support a general contracting team in ...
  • 4/26/2024 12:00:00 AM

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Scheduler/Secretary
  • Northside Hospital Inc.
  • Marietta, GA
  • Overview: Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quali...
  • 4/26/2024 12:00:00 AM

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Department Scheduler
  • Six Flags Over Georgia
  • Austell, GA
  • What's In It For You Free tickets for your family & friends! Get paid Daily! Diverse work environment! Promotion opportu...
  • 4/25/2024 12:00:00 AM

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Scheduler
  • DPR Construction
  • Atlanta, GA
  • Job Description DPR is currently looking for a Project Scheduler. Scheduling will be of commercial projects within our c...
  • 4/25/2024 12:00:00 AM

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Scheduler/Secretary
  • Northside Hospital Inc.
  • Duluth, GA
  • Overview: Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quali...
  • 4/25/2024 12:00:00 AM

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Scheduling Coordinator
  • SEI Group, LLC
  • Atlanta, GA
  • Job Description Job Description Scheduler requirements: Responsible for pulling builder schedules to ensure accurately s...
  • 4/23/2024 12:00:00 AM

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Scheduler/Secretary
  • Northside Hospital Inc.
  • Douglasville, GA
  • Overview: Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quali...
  • 4/23/2024 12:00:00 AM

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Specialist, Scheduling
  • Hapag-Lloyd AG
  • Atlanta, GA
  • Job Summary The purpose of this function is to assure that goods are loaded and transported on time by maintaining the H...
  • 4/22/2024 12:00:00 AM

Atlanta (/ætˈlæntə/) is the capital of, and the most populous city in, the U.S. state of Georgia. With an estimated 2017 population of 486,290, it is also the 38th most-populous city in the United States. The city serves as the cultural and economic center of the Atlanta metropolitan area, home to 5.8 million people and the ninth-largest metropolitan area in the nation. Atlanta is the seat of Fulton County, the most populous county in Georgia. A small portion of the city extends eastward into neighboring DeKalb County. Atlanta was originally founded as the terminating stop of a major state-sp...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$54,714 to $75,128
Atlanta, Georgia area prices
were up 1.4% from a year ago

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