Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Why We Need Your Talents:
The Contact Center Supervisor supports the operations of the Contact Center. The overall goal of the Contact Center Supervisor is to ensure all guest contacts are handled in a professional and courteous manner while providing quality services to both guests and Team Members.
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Overnight Contact Center Supervisor Hours: 5pm-1am Weekend Work Required
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0 Contact Center Scheduler, Sr. jobs found in Baltimore, MD area