Contact Center Scheduler, Sr. jobs in Bangor, ME

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Specialist
  • Johnny's Selected Seeds
  • Fairfield, ME FULL_TIME

  • Johnny's Selected Seeds was established in 1973 by our Founder, Rob Johnston, Jr. Today we are 100% employee-owned. Johnny's mission is Helping families, friends, and communities to feed one another by providing superior seeds, tools, information, and service.

    Johnny's is renowned for our exceptional customer service offering seeds, tools, supplies and information to direct-market growers and avid home gardeners. We source, breed, trial, and sell outstanding selected varieties of vegetables, cut flowers, herbs, and farm seeds, as well as thoughtfully designed tools and equipment. We take pride in the wealth of information and depth of experience we offer our customer base, nationwide and globally.

    We are a strong, stable company focused on growth while still maintaining our small company feel and staying true to our roots. Beautiful Central Maine, where our research farm, warehouse, and offices are located, is the perfect launching point for an active, four-season lifestyle. Geographically situated halfway between Maine's mountains and its 4500-mile-long coastline, we're a short drive away from resorts, parks, and harbors renowned for a rich diversity of recreational and cultural opportunities.


    Contact Center Specialist


    Position Summary - The Contact Center Specialist is focused on providing professional and quality customer service with a focus on guiding our commercial farmers and home gardeners. This position is key to the success of Johnny's and the success of our customers and works as a team. The ideal candidate is a self-motivated team player with an aptitude for finding the right solutions to customers' needs and wants. This is a full-time position based out of our Fairfield location.


    Responsibilities:

    • Deliver a superior customer experience to every customer and strive for one-call resolution.
    • Handles inbound calls. Ability to handle up to 50 calls per day on high-demand days.
    • Provide accurate and timely responses to our customers through multiple channels.
    • Learn and master our varied software systems and understand how each contributes to supporting a positive customer experience.
    • Completes, maintains, and processes pertinent documentation and records with high attention to detail to ensure data accuracy in the order entry systems and other technology systems as needed.
    • Provide growing advice and recommend products and services with clarity and confidence.
    • Support customers to resolve problems including order status questions, and other concerns and issues.
    • Takes the initiative to obtain and consistently upgrade personal product knowledge by participating in training opportunities.
    • Understands and follows the established department protocols, and processes.
    • Builds relationships and works closely with co-workers, at all levels of the organization in a positive manner. Utilizes the knowledge and experiences of the JSS staff to support the customer experience.
    • Identify and escalate priority issues.
    • Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability is an essential function of this position.
    • Support other teams and departments with needs and tasks.

    Education:


    • High school diploma or GED required.

    Qualifications & Skills


    • An interest or prior experience in agriculture, farming, or home gardening.
    • Intermediate Computer Skills.
    • Ability to work with more than one computer program simultaneously.
    • Basic understanding of Microsoft Office products.
    • Solid attention to detail. Strong verbal and written communication.
    • Adaptability and ability to self-direct, work in a fast paced, ever-changing environment and handle multiple priorities.
    • Maintain a friendly but professional attitude.
    • Proven ability to learn difficult information quickly.
    • Strong problem-solving capabilities.

    Expected Hours:

    40 hours per week, you will be expected any variance of these hours, 8-hour days.


    • Jan - April
      • Mon - Fri, 8 AM - 8 PM
      • Sat-Sun, 8 AM - 5 PM

    • May
      • Mon - Fri, 8 AM - 7 PM
      • Sat, 8 AM - 5 PM

    • June - Dec
      • Mon - Fri, 8 AM - 5 PM
      • Sat, 8 AM - 5 PM (June and Dec only)


    Physical Requirements:

    • Ability to read, count, and write to accurately complete all documentation..
    • Ability to work varied hours/days as business dictates.
    • Ability to sit at a computer for at least 75% of the work day.
    • Ability to bend, pull, and lift up to 25 pounds.

    Benefits:

    • Customary Health/Dental/Vision Insurance
    • Employee Stock Ownership Plan & Profit Sharing
    • 401(k)
    • Employee Discount
    • Maternity/Paternity/Adoption & Foster Care Leave
    • Paid Time Off
    • Educational Assistance

    If you are passionate about good, healthy food and would choose to work for a company with fellow co-owners who are passionate about our mission and values, Johnny's may be the place for you!


    Johnny's Selected Seeds is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

  • 13 Days Ago

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Scheduler - Healthcare
  • Oak Grove Center
  • Waterville, ME FULL_TIME
  • Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
  • 24 Days Ago

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Scheduler
  • Elm Management
  • Waterville, ME FULL_TIME
  • Mission As an employee of Mount Joseph at Waterville, you are called to care for the residents/patients with utmost respect and compassion, and to interact with your co-workers with professionalism, c...
  • 24 Days Ago

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Scheduler
  • Elm Management
  • Waterville, ME FULL_TIME
  • **MUST BE CNA CERTIFIED** Mission As an employee of Mount Joseph at Waterville, you are called to care for the residents/patients with utmost respect and compassion, and to interact with your co-worke...
  • Just Posted

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Scheduler
  • Northern Light Health
  • Waterville, ME FULL_TIME
  • Northern Light Mercy HospitalDepartment: Gastroenterology ClinicPosition is located: Outpatient Surg & Spec CenterWork Type: Full Time36 hours per weekWork Schedule: 7:00 AM to 4:30 PM*Sign On Bonus f...
  • 1 Day Ago

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Scheduler
  • Covenant Physician Partners
  • Ellsworth, ME FULL_TIME
  • Coastal Eye Care, a Covenant Physician Partner, is looking for a Fulltime Scheduler to join our team in Ellsworth, ME. About the Opportunity Under the day to day general direction of the Practice Mana...
  • 14 Days Ago

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0 Contact Center Scheduler, Sr. jobs found in Bangor, ME area

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Physician / Family Practice / Maine / Permanent / Lakes Region! Outpatient FP with FQHC near Bangor, Maine! Excellent schedule, lots of vacation time! Job
  • Acadia Physician Recruiters Llc
  • West Enfield, ME
  • West Enfield, Maine: We seek a confident Family Physician to offer outpatient primary care services in this town 30 minu...
  • 3/28/2024 12:00:00 AM

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Nursing Administrative Assistant
  • Eastside Center for Health & Rehabilitation
  • Bangor, ME
  • Location/Org Data : Facility Overview: A Great Place to Work Eastside is a proud affiliate of National Health Care Assoc...
  • 3/28/2024 12:00:00 AM

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Receptionist - ME
  • Supercuts
  • Brewer, ME
  • MjjM Salons is looking for fun- loving, confident, hardworking individuals to help our professional stylists provide a g...
  • 3/28/2024 12:00:00 AM

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Receptionist - ME
  • Regis Haircare Corporation
  • Brewer, ME
  • Job Description MjjM Salons is looking for fun- loving, confident, hardworking individuals to help our professional styl...
  • 3/28/2024 12:00:00 AM

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CNA/CRMA - Flexible Schedule
  • Birch Bay Retirement Village
  • Bar Harbor, ME
  • Job Type Full-time Description Caring careers start at Birch Bay Retirement Village! Now offering WEEKLY BONUS PAY for f...
  • 3/26/2024 12:00:00 AM

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Registration Representative - Bangor, ME
  • Optum
  • Brewer, ME
  • $3000 Sign-On Bonus for External Candidates Opportunities at Northern Light Health, in strategic partnership with Optum....
  • 3/26/2024 12:00:00 AM

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C.N.A. - Flexible Schedule
  • Birch Bay Retirement Village
  • Bar Harbor, ME
  • Job Type Full-time Description Caring careers start at Birch Bay Retirement Village! Now offering WEEKLY BONUS PAY for f...
  • 3/25/2024 12:00:00 AM

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Registration Representative - Bangor, ME
  • Optum
  • Bradley, ME
  • $3000 Sign-On Bonus for External Candidates Opportunities at Northern Light Health, in strategic partnership with Optum....
  • 3/25/2024 12:00:00 AM

Bangor is located at 44°48′N 68°48′W / 44.8°N 68.8°W / 44.8; -68.8. According to the United States Census Bureau, the city has a total area of 34.59 square miles (89.59 km2), of which 34.26 square miles (88.73 km2) is land and 0.33 square miles (0.85 km2) is water. A potential advantage that has always eluded exploitation is the city's location between the port city of Halifax, Nova Scotia, and the rest of Canada (as well as New York). As early as the 1870s, the city promoted a Halifax-to-New York railroad, via Bangor, as the quickest connection between North America and Europe (when combin...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$50,919 to $69,922
Bangor, Maine area prices
were up 1.6% from a year ago

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