Contact Center Scheduler, Sr. jobs in Baton Rouge, LA
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Contact Center Specialist
- Essential Credit Union
-
Baton Rouge, LA
FULL_TIME
-
Contact Center Specialist
Position Purpose
Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Responsible for responding to members requests, inquiries and/or problems relating to products, services, procedures applicable to both the depository and lending functions, and digital programs.
Duties and Responsibilities:- Receive member telephone calls originated in the contact center queue.
- Respond to members’ requests, inquiries, and problems.
- Verify information with member prior to disconnecting any calls/contact.
- Handle member contacts thoroughly and concisely.
- Monitor call volume and seek assistance during periods of high volume.
- Solve issues related to either depository or lending functions.
- Create member service requests for the Fulfillment Agent.
- Explain and cross sells Credit Union products and services to members and potential members.
- Recognize and consider the needs of the members to provide a superior online experience.
- Identify opportunities to strengthen members’ relationships through additional product and service offerings.
- Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
- Support Credit Union service initiatives such as online services.
- Stay abreast of services and product knowledge to handle most inquiries with minimum supervision.
- Maintain productivity log, member call back list, etc. according to expectations.
- Notify the Contact Center Assistant Manager or Manager if a problem, dispute, or complaint cannot be resolved at Contact Center Agent level.
- Maintain an open line of communications with Contact Center Manager and Assistant Manager on all member correspondence, outstanding issues, and department procedures.
- Maintain written procedures for position.
- Follow regulatory procedures in accordance with Federal and State Regulations
- Perform quality work within deadlines, with or without direct supervision, while adhering to company attendance policies.
- Knowledge of Bank Secrecy Act.
- Knowledge of Reg CC holds.
Major Accountabilities:- Receive member telephone calls originated in the contact center queue.
- Respond to members’ requests, inquiries, and problems.
- Verify information with member prior to disconnecting any calls/contact.
- Monitor call volume and seek assistance during periods of high volume.
- Create member service requests for the Fulfillment Agent.
- Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
NOTE: THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE. IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME
Job Specification
High school diploma required and some college level preferred.
Training Requirements:- Maintain working knowledge of Microsoft Office Products (word, excel, and office).
- Use of desktop and laptop computers.
- Working knowledge of other core systems.
- Annual training to ensure compliance with NCUA requirements, rules, and regulations.
Work Experience:- 1-2 years of previous experience in a financial institution setting.
- Six (6) months credit union member service experience.
Skills, Abilities, and Knowledge:- Ability to multi-task, write short correspondence, present information to the members, and cross sell Credit Union products and services.
- Problem solving and solid decision-making ability.
- Excellent written and verbal communication skills.
Physical Requirements
Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Other Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.
- 1 Month Ago
Sr. Auditor
- Baton Rouge General Medical Center - Mid City
-
Baton Rouge, LA
FULL_TIME
- JOB PURPOSE OR MISSION: Leads and performs individual internal audit projects as part of the internal audit plan. This responsibility includes developing internal audit scope, performing internal audi...
- 18 Days Ago
Sr. Accountant
- Baton Rouge General Medical Center - Mid City
-
Baton Rouge, LA
FULL_TIME
- JOB PURPOSE OR MISSION: Prepares assigned income and balance sheet statements, consolidated statements and various other accounting statements and reports. Analyzes financial reports and records, maki...
- 2 Days Ago
Sr. System Analyst
- Baton Rouge General Medical Center - Mid City
-
Baton Rouge, LA
FULL_TIME
- JOB PURPOSE OR MISSION: Provides software support to internal customers for applicable operating system and associated subsystems. Provides system-level support of multi-user operating systems, hardwa...
- 3 Days Ago
Sr. Data Reporting Analyst
- Baton Rouge General Medical Center - Mid City
-
Baton Rouge, LA
FULL_TIME
- JOB FUNCTIONSESSENTIAL JOB FUNCTIONS include, but are not limited to: 1. Analyzes and evaluates present and proposed business procedures or problems to define data processing needs within assigned fun...
- 3 Days Ago
Senior Paralegal
- Contact Government Services, LLC
-
Baton Rouge, LA
FULL_TIME
- Senior ParalegalEmployment Type: Full-TimeDepartment: LegalCGS is seeking an experienced Senior Litigation Paralegal to join a fast-moving, extremely active in-house government legal team. This positi...
- 2 Days Ago
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0 Contact Center Scheduler, Sr. jobs found in Baton Rouge, LA area
Office Clerk - Part-time
- Home Furniture Plus Bedding
-
Baton Rouge, LA
- Are you friendly and helpful? Do you have outstanding organizational skills? If so, then take a look at this part-time O...
- 4/26/2024 12:00:00 AM
Scheduling Manager - Primoris Heavy Civil
- Primoris Services Corporation
-
Baton Rouge, LA
- Job Description Job Description Job Description: Scheduling Manager (Heavy Civil) Primoris Heavy Civil is searching for ...
- 4/25/2024 12:00:00 AM
Planner/Scheduler
- CYNET SYSTEMS
-
Baton Rouge, LA
- Job Description: Responsibilities: Dispatches work after the start of the day (after field employees have left the yard ...
- 4/25/2024 12:00:00 AM
Medical Office Staff
- Aspen Clinic
-
Baton Rouge, LA
- Job Description Job Description Employee Job Description As an employee with the Aspen Clinic, you will be expected to b...
- 4/25/2024 12:00:00 AM
Scheduled Maintenance / Mechanic Trainee
- Sudden Service, Inc.
-
Gonzales, LA
- Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equ...
- 4/24/2024 12:00:00 AM
Flexible Schedule: Urgent Hiring ENVIRONMENTAL SERVICE WORKERS!!
- Jobletics Pro Inc.
-
Geismar, LA
- Job Description Job Description Job Title: Environmental Service Worker Job Type: Full-time/Part-time Job Description: J...
- 4/24/2024 12:00:00 AM
Scheduled Maintenance / Mechanic Trainee
- Sudden Service Inc.
-
Gonzales, LA
- Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equ...
- 4/22/2024 12:00:00 AM
Crane Technician (RMS) 1- Convent, LA
- Associated Terminals
-
Convent, LA
- ESSENTIAL JOB FUNCTIONS The Rig Maintenance Specialist (RMS) will work jointly with the Crane Manager to ensure complian...
- 4/22/2024 12:00:00 AM
About Baton Rouge, Louisiana
Baton Rouge (/ˌbætən ˈruːʒ/ BAT-ən ROOZH; from French bâton rouge [bɑtɔ̃ ʁuʒ] (listen), meaning 'red stick') is the capital of the U.S. state of Louisiana. Located on the eastern bank of the Mississippi River, it is the parish seat of East Baton Rouge Parish, the most populous parish in Louisiana. It is the 99th most populous city in the United States, and second-largest city in Louisiana after New Orleans. It is also the 16th most populous state capital. As of the U.S. Census Bureau's July 2017 estimate, Baton Rouge had a population of 227,549, down from 229,493 at the 2010 census. Baton Rou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$53,093 to $72,903
Baton Rouge, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
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