Contact Center Scheduler, Sr. jobs in Benton Harbor, MI
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Technology Contact Center Manager
- S&B Consulting Group
-
Benton, MI
FULL_TIME
- Company DescriptionS&B CONSULTING GROUP, LLCRESPONSIVE, RESOURCEFUL, AND RESULTSAs a headhunting firm, we are different from your stereotypical “employment agency". We only recruit the best candidates for each company’s specific employment needs. Furthermore, we make sure the candidate’s style and the company’s culture are a perfect match.Job DescriptionClient will provide Full ReloMust have5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesJob ResponsibilitiesDevelop call center strategies with business partners and IT organizationsLead a project to migrate call centers to a multi-channel cloud based environmentBecome business relationship manager for 1800 call center personnel including break fix, Maintenance of Business as well strategic investmentsLead all project activities associated with the design, planning and deployment of solutionsWork with technology partners and teams to design and document applications and architectures to meet business requirementsEngage with global partner teams to manage active deployment activities to insure that deployment work is completed on time and within budgetPrepare regular reporting related to project progress and deliver to project stakeholders as neededFunction Overview: Today, you might be working closely with business partner to develop strategic systems and applications to meet the needs of the business. Tomorrow, you'll lead partner teams in the deployment planning for projects and operations. And, you might work with Partner teams to track and insure deployments are completed on time and within budget. You may also report status on project activities and budgets with GIS and business leadership.QualificationsBS - Information TechnologiesExperience in managing multi-site large scale contact center operations and technology solutionsExperience in managing call center infrastructure (LAN/WAN, telephony, CCaaS, etc).Experience in Managing SAP eCRM environment (Implementation experience desired)3 years Experience in managing call center solutions; specifically Aspect, Nice, Avaya, Genesys, SAP eCRM5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesExperience and demonstrated ability to successfully deliver projects through 3rd party partner relationships.Demonstrated ability to multi-task between projects and operational deliverables.Demonstrate the ability to work and thrive in an environment with complex working relationships in a matrix organization.Experience in leading direct and Indirect teams.Actively seeks out and supports collaborative thinking and creative problem solving with others in the organization.Knowledgeable of how decisions impact all aspects of the business; approaches his/her work as an integrated system.Excellent interpersonal skills with the ability to communicate technical subjects to non technical audiences.Ability to manage conflictAdditional InformationAll your information will be kept confidential according to EEO guidelines.
- 1 Month Ago
Event Manager/ Scheduler
- Lake Michigan College
-
Benton Harbor, MI
FULL_TIME
- Event Manager/ Scheduler Posting Number: 0000868 Reports to: Department: Mendel Center Classification: Classified/Support Full or Part-time: Part Time Job Summary: The Event/Scheduling Manager will do...
- 20 Days Ago
Scheduler - P6 Primavera
- RR Consulting MN
-
Covert, MI
FULL_TIME,CONTRACTOR
- We are seeking a skilled P6 Scheduler to join our team. As a P6 Scheduler, you will be responsible for developing and maintaining project schedules using Primavera P6 software. Your expertise will ens...
- 29 Days Ago
Sr. Manager of Operations
- Holtec International
-
Covert, MI
FULL_TIME
- Sr. Manager of OperationsHoltec Decommissioning International (HDI) is currently seeking a Sr. Manager of Operations to join the Palisades Nuclear Plant team in Covert, MI. We are proud of our reputat...
- 26 Days Ago
Sr Manager, Maintenance Excellence
- Refresco Brand
-
Paw Paw, MI
FULL_TIME
- Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range o...
- 26 Days Ago
Sr. Security Training Supervisor
- Holtec International
-
Covert, MI
FULL_TIME
- Sr. Security Training SupervisorHoltec Security International is currently seeking a Sr. Security Training Supervisor at Palisades Power Plant in Covert, Michigan.We are proud of our reputation for pr...
- 1 Month Ago
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0 Contact Center Scheduler, Sr. jobs found in Benton Harbor, MI area
Nurse Practitioner Flexible Scheduling!
- Hiring Now!
-
Elkhart, IN
- Our Company: Abode Care Partners Overview: Are you a licensed nurse practitioner (NP) looking for a new opportunity? We ...
- 4/23/2024 12:00:00 AM
Occupational Therapist OT - Flexible Schedule - Work/Life Balance!
- Theracare INC
-
La Porte, IN
- Company Description Located in the heart of Indiana, Theracare has been exclusively serving the community since 1996. Th...
- 4/23/2024 12:00:00 AM
Production Operator (Coater) - Day Shift 2-2-3 schedule $23.50hr
- EDCOAT
-
New Carlisle, IN
- The Prime Coater / Finish Coater is a key member of the EDCOAT, LLC Paint Line team. This position's primary function is...
- 4/22/2024 12:00:00 AM
Drive with Lyft - Earn on Your Own Schedule
- Lyft
-
South Bend, IN
- Earn $2,000 in South Bend when you give 170 rides in 30 days. New drivers only. Terms apply. What is Lyft? Lyft is a fle...
- 4/20/2024 12:00:00 AM
Dental Hygienist - choose your schedule
- GoTu
-
South Bend, IN
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/20/2024 12:00:00 AM
RDH (Registered Dental Hygienist)- Make your Own Schedule and Choose Your Pay
- GoTu
-
South Bend, IN
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/20/2024 12:00:00 AM
RDH (Registered Dental Hygienist)- Make your Own Schedule and Choose Your Pay
- GoTu
-
Mishawaka, IN
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/20/2024 12:00:00 AM
Bookkeeper/Office Administrator
- Ravitron
-
Benton Harbor, MI
- We are seeking a motivated and organized individual to join our team and provide exceptional support in both bookkeeping...
- 4/20/2024 12:00:00 AM
About Benton Harbor, Michigan
Benton Harbor is a city in Berrien County in the U.S. state of Michigan which is located southwest of Kalamazoo, and northwest of South Bend, Indiana. In 2010, the population was 10,038 according to the census. It is the smaller, by population, of the two principal cities in the Niles–Benton Harbor Metropolitan Statistical Area, an area with 156,813 people.
Benton Harbor and the city of St. Joseph are separated by the St. Joseph River and are known locally as the "Twin Cities".[not in citation given] Fairplain and Benton Heights are unincorporated areas adjacent to Benton Harbor.
According to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$54,043 to $74,207
Benton Harbor, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019